Case Study for Information Management 資訊管理個案 Introduction to Case Study for Information Management 1031CSIM4A01 TLMXB4A (M1824) Thu 8, 9, 10 (15:10-18:00) B608 Min-Yuh Day 戴敏育 Assistant Professor 專任助理教授 Dept. of Information Management, Tamkang University 淡江大學 資訊管理學系 http://mail. tku.edu.tw/myday/ 2014-09-18

Information Management (MIS) Information Systems Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Overview of fundamental MIS Concepts Management Organization Technology Information System Business Challenges Business Solutions Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

淡江大學103學年度第1學期 課程教學計畫表 Fall 2014 (2014.09.15-2015.01.17) 課程名稱：資訊管理個案 (Case Study for Information Management) 授課教師：戴敏育 (Min-Yuh Day) 開課系級：資管4A (TLMXB4A)(M1824) 開課資料：必修 單學期 3 學分 (3 Credits, Required) 上課時間：週四 8,9,10 (Thu 15:10-18:00) 上課教室： B608

課程簡介 本課程透過個案研究讓學生理解 資訊系統與企業績效的直接連結。 資訊管理個案課程讓學生可以更好的了解 特定公司如何使用資訊系統 來達成主要的企業目標： 卓越的經營、 新產品與服務、 客戶和供應商的緊密關係、 改善決策制定、 競爭優勢與永續經營。

Course Introduction This course helps students to understand and analysis the direct connection between information systems and business performance though case study. It helps students a better understanding of how specific companies use information systems to achieve the main business objectives: operational excellence, new products and services, customer and supplier intimacy, improved decision making, competitive advantage, and survival.

課程目標 學生將能夠暸解及應用 資訊管理個案研究的方法

Objective Student will be able to understand and apply the methods of case study for information management.

課程大綱 (Syllabus) 週次 (Week) 日期 (Date) 內容 (Subject/Topics) 1 103/09/18 Introduction to Case Study for Information Management 2 103/09/25 Information Systems in Global Business: UPS (Chap. 1) 3 103/10/02 Global E-Business and Collaboration: NTUC Income (Chap. 2) 4 103/10/09 Information Systems, Organization, and Strategy: iPad and Apple (Chap. 3) 5 103/10/17 IT Infrastructure and Emerging Technologies: Salesforce.com (Chap. 5) 6 103/10/24 Foundations of Business Intelligence: Lego (Chap. 6)

課程大綱 (Syllabus) 週次 (Week) 日期 (Date) 內容 (Subject/Topics) 7 103/10/31 Telecommunications, the Internet, and Wireless Technology: Google, Apple, and Microsoft (Chap. 7) 8 103/11/06 Securing Information System: Facebook (Chap. 8) 9 103/11/13 Midterm Report (期中報告) 10 103/11/20 期中考試週 11 103/11/27 Enterprise Application: Border States Industries Inc. (BSE) (Chap. 9) 12 103/12/04 E-commerce: Amazon vs. Walmart (Chap. 10)

課程大綱 (Syllabus) 週次 日期 內容（Subject/Topics） 13 103/12/11 Knowledge Management: Tata Consulting Services (Chap. 11) 14 103/12/18 Enhancing Decision Making: CompStat (Chap. 12) 15 103/12/25 Managing Projects: JetBlue and WestJet (Chap. 14) 16 104/01/01 開國紀念日(放假一天) (New Year’s Day)(Day off) 17 104/01/08 Final Report (期末報告) 18 104/01/15 期末考試週

教材課本與參考書籍 教材課本 (Textbook) 參考書籍 (References) Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson. 參考書籍 (References) 周宣光　譯 (2011)， 資訊管理系統－管理數位化公司， 第12版，東華書局

修課應注意事項 1. 請同學於資訊管理個案討論前 應詳細研讀個案，並思考個案研究問題。 2. 請同學於上課前複習相關資訊管理相關理論，以作為個案分析及擬定管理對策的依據。 3. 請同學於上課前 先繳交個案研究問題書面報告。 4. 上課時間地點： 週四 8,9,10 (Thu 15:10-18:00) (B608)

學期成績計算方式 期中評量： 30.0 % 期末評量： 30.0 % 其他 (課堂參與及報告討論表現)：40.0 %

Source: http://www.youtube.com/watch?v=YWybEVsVwe4 Case Study Harvard Business School The Case Method at HBS Inside the Case Method: The Entrepreneurial Manager http://www.youtube.com/watch?v=YWybEVsVwe4 (15:56) Source: http://www.youtube.com/watch?v=YWybEVsVwe4

Case Study: UPS UPS Competes Globally with Information Technology Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Overview of fundamental MIS Concepts using an Integrated framework for describing and analyzing information systems Management Organization Technology Information System Business Challenges Business Solutions New sources of competition Declining customer base Increasing costs Monitor games and ticket sales Revise business strategy Redesign Yankee Stadium Redesign work flow and job functions Expand sales channels Display game coverage over new media Provide new interactive services Provide online information to fans Increase revenue Implement HDTV Implement touch screen technology Implement interactive Web site Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

The Interdependence Between Organizations and Information Technology Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Perspectives on Information Systems: Data and Information Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Functions of an Information System Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Information Systems Are More Than Computers Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Levels in a Firm Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

The Business Information Value Chain Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Contemporary Approaches to Information Systems Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

A Sociotechnical Perspective on Information Systems Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

Case Study: UPS UPS Competes Globally with Information Technology 1. What are the inputs, processing, and outputs of UPS’s package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 3. What strategic business objectives do UPS’s information systems address? 4. What would happen if UPS’s information systems were not available? Source: Kenneth C. Laudon & Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson.

資訊管理個案 (Case Study for Information Management) 1. 請同學於資訊管理個案討論前 應詳細研讀個案，並思考個案研究問題。 2. 請同學於上課前複習相關資訊管理相關理論，以作為個案分析及擬定管理對策的依據。 3. 請同學於上課前 先繳交個案研究問題書面報告。 4. 上課時間地點： 週四 8,9,10 (Thu 15:10-18:00) (B608)

Summary This course helps students to understand and analysis the direct connection between information systems and business performance though case study. It helps students a better understanding of how specific companies use information systems to achieve the main business objectives: operational excellence, new products and services, customer and supplier intimacy, improved decision making, competitive advantage, and survival.

Contact Information 戴敏育 博士 (Min-Yuh Day, Ph.D.) 專任助理教授 淡江大學 資訊管理學系 電話：02-26215656 #2846 傳真：02-26209737 研究室：B929 地址： 25137 新北市淡水區英專路151號 Email： myday@mail.tku.edu.tw 網址：http://mail.tku.edu.tw/myday/