Leading ICP for Next-Generation Converged Command & Control Center

Presentation on theme: "Leading ICP for Next-Generation Converged Command & Control Center"— Presentation transcript:

1 Leading ICP for Next-Generation Converged Command & Control Center

2 These Threats Bring Serious Challenges to Agencies
Limited Early Warning Lack Multi-Agency Collaboration Poor Investigation Efficiency Bangkok Bombing (17 Aug, 2015, Thailand) Paris IS Attacks (13 Nov,2015, France) Explosion accident in Tianjin Binhai (8 Dec, 2015, China) 那么，在处置这些日益增长的威胁时，我们政府的公共安全相关部门也面临着很多严峻的挑战。 1）首先，在事前，由于手段有限，导致难以进行有效的预警，例如在2015年8月17日曼谷四面佛发生的爆炸案中，总共造成20人死亡，125人受伤。事情发生在泰国曼谷市中心高级购物中心的四面佛庙宇附近发生一起爆炸。每天都有数千佛教徒在此参拜。从视频录像发现，爆炸前3分钟，有一个黄衣男子把一个背包放在距离四面佛很近的长凳下面，离去后三分钟发生了爆炸。事件发生前，由于缺乏有效异常行为分析预警，没有第一时间疏散人群，从而造成了惨剧。 1）（option）首先，在事前，由于手段有限，导致难以进行有效的预警，例如在2014年12月31日上海外滩迎新年的活动中，发生了严重的踩踏事件，总共造成39人死亡，49人受伤。当时整个上海外滩3.1平方公里面积上聚集了1百万人，最密集的地方达到了大概每平方米6-7人。事件发生时，只有在外围有警力维持秩序，缺乏对人群核心区域密度和人群流向的实时监控和异常预警，没有第一时间进行疏散和引导。而对此类大型事件，预案也不充分，部分官员擅离岗位，各种处置力量没能第一时间抵达现场，造成最终的悲剧。 2）其次，在事中，面临复杂的事件，各部门之间缺乏有效的协作，处置效率低下。例如在2015年11月13号法国发生的IS袭击事件中，先后在3个地方发生爆炸和枪击挟持人质事件。总共造成130死亡，另有368人受伤。由于法国本土近20年没有遭受如此严重的恐怖袭击事件，法国政府缺乏对此类事件的相应预案。当各种处理力量警察、特警、消防、急救、NGO等涌入巴塔克兰剧院时，由于缺乏各部门的有效协调，现场形势比较混乱，很多现场人员不知道“谁在负责指挥？” “现场指挥点在哪里？”。同时由于现场大量人员、车辆涌入，现场缺乏有效资源协调，导致事发现场严重拥塞，进不去、出不来。 2）（option）其次，在事中，面临复杂的事件，各部门之间缺乏有效的协作，处置效率低下。例如在2005年7月7号英国发生的地铁和公交车爆炸事件中，先后有4颗炸弹被引爆。52人死亡，700人受伤。 由于事件发生在上班高峰期8:49am，前三个炸弹引爆后，地铁下面一片混乱。一小时后，第四颗炸弹9:47am在公交车上被引爆。造成进一步伤亡。由于英国本土近20年没有遭受如此严重的恐怖袭击事件，英国政府缺乏对此类事件的相应预案。当各种处理力量警察、特警、消防、急救、NGO等涌入地铁时，由于缺乏各部门的有效协调，现场形势比较混乱，很多现场人员不知道“谁在负责指挥？” “现场指挥点在哪里？”。同时由于现场大量人员、车辆涌入，现场缺乏有效资源协调，导致事发现场严重拥塞，进不去、出不来。 3）最后，在事后，案件调查效率低下。例如中国的周克华系列杀人事件，8年共枪杀了10人，都是在白天闹市中开枪杀人抢劫，性质非常恶劣。其中在2011年长沙案发后，当地警方组成了800人专案组，其中600警力来人工观看监控视频，由于长时间盯着视频看，很多警察看到流眼泪，其后增加到1200人观看监控视频。总共花了1周，找到了其在一家网吧的17秒关键视频，获得了关键的面部特征照片。面对海量的监控数据，由于缺少有效检索手段和工具，通过纯人工方式，高科技变成了低科技。 The emerging threats bring serious challenges to public safety agencies. Public safety agents are facing these challenges at the entire incident processing procedure. Before the incident, we have limited abnormal behavior analysis tools to early warning for public accidents or disasters. For example, in Bangkok explosion On 17th, Aug. 2015, 20 people were killed and 125 injured. Before the incident, CCTV monitoring the suspicious put a backpack under the bench which near the bombing scene. And 3 minutes later bomb blasting. It happened in Bangkok city center, every day, thousands of Buddhist go to pray. As lack of efficient warnings signals and contingency plan caused such tragedy. （Option）Before the incident, we have limited early warning for public accidents or disasters. For example, in Shanghai Stampede accident On New Year’s Eve 2015, 36 people were killed and 49 injured. Before the incident, 1M people gathered in 3.1 KM2 and the highest density is about 6-7 person/m2. Lack of those risk warnings signals and contingency plan caused such tragedy. (4) While during the incident, public safety agencies lack multi-agency collaboration. Let us see France IS Attack and Hostage Crisis case. According to the police department, the field situation was chaos because of lacking collaboration among different agencies like, police, fire, EMS and NGOs. A lot of field personnel did not know: “Who is in command?” , “Location of field command center?” (5) After the incident, public safety agents also lack efficient analysis tools to help them improve investigation efficiency. For example, to find a 17s clue of a Chinese serial killer Zhou Kehua, 1200 policemen spent 7days to look through thousands hours video footage. Zhou Kehua is suspected to have killed ten people and robbed millions of yuan in Jiangsu, Hunan and Chongqing between 2004 and 2012. 20 dead and 125 injured Highest density: 2 to 3 persons/m2 Limited risk early warning and poor Contingency plan 3 teams launched 6 distinct attacks No attacks for 20 years 130+ dead, 368 injured Lack of collaboration among multiple agencies leading to chaos 165 dead , 8 lost and 798 injured 304 buildings, cars and 7533 containers were damaged Lot of firemen dead, cause lack awareness of hazardous chemicals and explosive

3 The Greatest Challenge to Public and Security Agents is: The Unknown
Field Officers What needs to be handled onsite? Where are my partners? How to address knotty problems? How to promptly send feedback to commanders? Call-Taker & Dispatcher What is the exact location of the incident? What has happened at the scene? What resources are available? How to effectively communicate with field responders? How to obtain the firsthand information? How to communicate with other agencies? How to efficiently make accurate decisions? How to interact with and command field responders? Commander

4 Critical Video Communication Cross-Agency Collaboration
Facing The Unknown, Agencies Need Better Situational Awareness Capabilities Complete Information Collection Critical Video Communication Cross-Agency Collaboration Text Video Photo Video is able to deliver ten times the informational content than audio only Real-time video communication delivers up-to-the-minute and comprehensive information to field responders From information collection to information usage Each person participates in information collection All information can be aggregated to the user interface for unified actions Aggregate multiple information sources to enhance on-site awareness capabilities Smoothly transfer information across agencies to support more accurate decision making

5 Huawei’s Innovative ICT Help to Improve Agencies’ Capabilities
Before the incident During the incident After the incident Omni Protection Rapid Response Sustained Improvements Multiple Alarm Report Intelligent Early Warning Multi-Agency Collaboration Empower the Field Multi-dimensional intelligence Intelligent Analysis Wired & Wireless 1st Visible Trunking Big Data Paltform Cloud Cummunication and Collaboration

6 Converged Command & Control Center—’Smart Brain’ of Safe City
Police Applications ① Converged Command & Control Center Call taking Dispatching Video Conference Video Dispatch ⑤Agile Netconnect Transmission Network ⑥ Secure CloudCenter ② Intelligent SenseAlert ③ Smart RoadSafety ④Mobile MediaShare Mc 9527 Cloud Cloud Intelligent Analysis Video Cloud Multi-agency Collaboration Cloud Data Center Field Access Infrastructure Physical Security Checkpoint e-Police Road Traffic eLTE Terminal ECV

7 Physical Security Alarm
Before the Incident：Multiple Channel Alarms ,Intelligent Pre-warning , Active Protection Fixed SMS Multimedia Alarm Physical Security Video Surveillance Physical Security Alarm intrude\border\hesitate detection eFence App Voice Alarm Sensors Intelligent VCM Alarm Mobile Video Social Media Multiple Channel Alarms: Voice, SMS, video, Apps, access Intelligent Pre-warning: Intelligent analyze camera, security facilities and sensors Alarm Location: Automatically show on GIS map Unify Routing and Management, all reporting channels unify and linkage

8 During the Incident: Visible Command & Dispatch ,Voice, Video and Data Hyper-converged
01/IVS+TP+eLTE integrated, On site scene visible 02/Police force, conditions, resource, visible on GIS MAP Converged Dispatch Professional emergency communication, Broadband Trunking system unified for multi-agency collaboration Integrated Communication Platform（ICP） Voice Video Data Applications Converged GIS，CAD，Intelligent，Police affairs integrated with communication platform, integrated viewing on one large display Trunking System Mobile Command Video Conference Video Surveillance Physical Security Sub Command Center Cooperation Center

9 During the Incident: Visual Resource Monitoring for Command & Dispatch
Incident List C138 C139 C158 Camera C138 Camera C139 Camera C158 Police patrol Patrol wagon Camera Hospital Fire

10 ④ On-site Video pass back
During the Incident : On-site Visible Monitoring for Command & Dispatch Dispatcher Dispatching console ③ Voice ,Data, Video ② On-site Situation in GIS ④ On-site Video pass back ① Fixed Camera Video Surveillance Police 001 Police 21 Police032 Police 007 GIS/CAD launches live video stream from CCTV fixed camera or eLTE mobile camera Video footage is quickly shared between command center and frontline

11 During the Incident: Unified Dispatching Across Multiple Agencies
01/ 3A “Any Terminal, Anytime, Anywhere ” access, /Compatible with legacy network，protects existing investments Collaboration agencies ① Issue a case ② Dispatching Call taker Dispatching eLTE IPCC Tetra PLMN/PSTN ③ Simple communication via multiple terminals On-site personnel

12 During the Incident: Mobile Responder
Flexibility: Mobile command in the field Visualized: Field situation awared on real-time Variety: Supports vehicles, pads, notebooks, smart phones, and diverse operating systems

13 During the Incident: Video & Imaging Command & Control, Improves Operational Efficiency
Video Surveillance Personal Terminals Video Switch Field Officers Other Agencies MCU 路由器 IP网络 eSpace IP-Phone SMC eLTE Phone/ SmatPhone/Tablet War Room Mayor / Experts CAD Main Command Center World’s 1st Converged Video Command Center based-on innovative video switch Video command and consultation via eLTE + Camera + VC/TP + UC etc. Faster and smarter decision- making timeframe 60% ↓ Mobile video and imaging collaboration, empower the field officers

14 After the Incident: Business Intelligence, Active Prediction, Optimal Resource Deployment
… Population Travel data Incident data Call records Incident prediction Major incidents Statistics Crime aggregation trends Hotspot areas Distil data into understandable visual presentations High accuracy of incident predictions based-on a Big Data platform Real-time monitoring on a GIS map

15 After Incident: Sustained Optimization Preplanning and Standard Operating Procedure(SOP)
Resource Space Population Model Others Analyzing Big data trends, promotes emergency preplanning and improves accuracy Add one-button dispatching in SOP workflow, saves time and improves efficiency Preplan

16 Overview of Converged Command & Control Center Solution
Telephone/SMS/ /App/Social media IPT/UC Mobile Video Terminal Cameras eLte/TETRA Sensors Meeting Room Terminal CAD Platform GIS MAP Resource M Incident M Preplan M Application system GIS Platform Affairs A eSDK Converged Voice Dispatch Converged Video Decision Multiple Channel Alarm Integrated Communication Platform（ICP） Fully Connected Multi-channel call taking and intelligent warning for active prevention Panoramic View Visual resources and on-site visibility for more accurate commanded and dispatch Hyper Converged Communications and applications are integrated for more efficient multi agency collaboration

17 Huawei’s Global Experience Makes Your Smarter Safe City Possible
Turkey Egypt China Tajikistan Mongolia Pakistan Niger Zambia Tanzania Angola Mozambique Venezuela Ecuador Ethiopia LAOS Russia UK Netherlands Hungary Moldova Kenya Guangzhou Nanjing Shanghai Hefei Trinidad and Tobago Ghana Huawei safe city solutions have served 400M people in 100+ cities, 30+ countries.

18 Country K: National Police Service and Operations Center
Convergence command center, integrated voice, video & data Field response time reduced to 10 minutes Visualized dispatch Case solving rate 40%+ High reliability % Vehicle mounted terminal City Video Surveillance ANPR eLTE & PTT Multi-agency N & M Data Center ANPR: Automatic Number Plate Recognition PTT: Push-To-Talk N National Command Center 首先来华为在K国交付的平安城市项目。K国在2013年9月21日韦斯特盖特购物中心发生爆炸案，造成240人伤亡（其中72人死亡）。事后政府提出建设平安城市要求保障整个国家的社会安全。目前项目一期已经完成部署。 1，在K国首都N市和旁边最大的M市分别部署了融合指挥中心。 2、同时在全国主要城市和交通路口部署了视频监控以及车牌识别系统，保障城市关键出入口的安全。 3、部署无线宽带集群系统，在紧急情况下保障指挥中心和相关部门的正常通信。 部署完平安城市后，总统在平安城市落成剪彩仪式上发表讲话，对华为在短短6个月内快速，高质量的交付平安城市项目非常满意，7年来，终于把建设平安城市的想法变为现实。未来打造更加强壮 安全的K国，人民安居乐业，发展经济旅游将是政府最重要的任务。 同时系统上线当天，警察通过视频监控抓拍2起偷窃案件，并及时抓获罪犯。 Key Message： This is Huawei delivery safe city project in country K. since 21st, Sep. 2013, bomb explosion in westgate mall, caused 240 injured and dead (inside 72 dead) . After this, government initial to construct safe city to guaranty security of whole nation. Currently, finished phase1. 1, build 2 convergent command center in capital N and big city M. 2,and deploy x,xxx fix cameras and ANPR in main entrance and exit area of N and M city. 3,deploy broad band trunking system, provide emergency communication and command control to ensure the city security. After deploy safe city project, the president address speaking “I am pleased by the rapid progeress…” on the day of new system online, police capture two theft cases through video surveillance. County Command Center “I am pleased by the rapid progress in making this initiative a reality. The prospect that we shall be able to leverage technology to build a more robust security response for our citizens is a key deliverable for my government.” by Uhuru Kenyatta President of Kenya M

19 Country T: Centralized Command Platform for National Security
Active-Standby command center Converged command and control platform, one easy to remember number. Mobile command, reduced response time by 40% Multi-Agency collaboration, information sharing, efficiency improved efficiendy by 70% High reliability % Emergency Command Vehicle POS Modular Data Center EPIA Container Data Center Consultation Room EPIA: Emergency Portable Intelligent Assistant POS C Secondary Command Center (Standby) 华为帮助T国建设平安城市项目。T国旅游资源丰富，矿产丰富，有大量的石油，天然气，沥青资源。但是整体社会安全在整个加勒比区域犯罪排名第四，对当地旅游和外国投资带来巨大威胁。 T国安全部计划建设平安城市帮助政府处理社会安全事件以及自然灾害事件。 1、建设融合应急指挥中心， 统一当地的应急号码为999，做到集中接警，分散处警。方便市民快速报警，政府机构快速响应。 2、一共建设2个指挥中心，其中主指挥中心部署在首都POS，备站点部署在C市做异地容灾方案。正常情况下只启用主指挥中心，备站点处于standby状态。一旦主站点发生重大自然灾害，可以紧急启动备站点指挥中心处理应急事件。 3、同时提供1辆应急指挥通信车，在重大事件需要加强信号覆盖以及移动指挥的场景下使用。比如在大选，嘉年华等重大事件中，应急通信车可以灵活移动到需要的区域提供通信，指挥控制的功能。 4、部署多个视频会议系统，和安全部下的9个职能部门进行互联互通。在复杂事件处置中，召集融合视频会商，帮助指挥官准确高效的做出决策。 项目1期已经交付完成，并成功保障2015年的政府大选。项目的成功交付获得了客户的高度认可，客户表示：华为平安城市解决方案帮助安全部更加高效的信息传递以及数据分析，提升了部门之间的协同效率，加强了整个国家的社会安全。 Huawei helps T build the safe city project. T have rich nature resources, Gas, pitch, oil. But the murder crime rate ranked No.4 in whole caribbean region. It bring a huge threat for foreign investor. T security department plan to build safe city to improve public safety. 1, build 2 convergent command center, and unify hotline number to 999 to convenient citizen call the command center and fast respond to the incident. 2, the main command center located in capital POS and build the disaster command center in another city C. normal situation, only start main site, once have devastating nature disaster on capital city, will start the backup site for emergency situation. 3, provide ECV for emergency situation to guaranty the big event, such as election, Carnival, etc. safe city project guaranty the election successful on 2015. Phase1 is finished. Customer give a highly assessment for Huawei, saide “Huawei safe city solution transform information and analysis more accuracy, improve coordination between multi-agency, highly improve public safety for Trinidad. ” at Primary Command Center (Active) Huawei’s Safe City solution transform information and analysis more accuracy, improve coordination between multiple agency, highly improve public safety for Trinidad. —— T NOC Commander: Garvin Heerahc Fire Service Regiment Intel Agencies O.D.P.M Prison Police Service Coast Guard

20 Country P: Comprehensive Prevention and Control Systems
Explosion - proof command building Convergence command center, integrated voice, video and data Mobile command, reduced response time by 40% Multi-Agency collaboration, and information sharing improved efficiency by 70% Intelligent Video Surveillance Traffic Surveillance eLTE Cluster Scheduling Modular DC Layout Fiber Unmanned Camera Face Recognition I Convergence Command Center 巴国恐怖袭击事件频繁发生。政府决心改善社会治安。 在首都I市新建一个3000平米的防爆指挥中心保障首都及周边的社会治安。 新建智能监控1700个摄像头，监控城市的关键区域。在关键路口，设立250个卡口摄像机，记录过往车辆信息，帮助警察事后查找嫌犯车辆轨迹信息。 部署1100个eLTE手持终端，帮助指挥迁移，显著提升事件响应速度。通过PTT手台，CCTV，无人机，至真会议实时共享指挥中心和现场的视频给相关部门，全流程可视指挥. 同时指挥中心和政府已有的人口库，车辆管理数据库，税务数据库进行对接，帮助警察及时识别可以人员以及车辆，并及时处置。 Social security is a headache for the ruling party. Construct an anti-explosion command and control center to guaranty the security of capital city. Build 1700 cameras with intelligent video surveillance. And 250 ANPR cameras to record the vehicle information, provide evidence for police post investigation Deploy 1100 PTT for forward commanding, improve the response time. Provide a full- process visualized command and control system. Interconnect with exist population database, vehicle database, tax database to detect the suspect and early warning. Population Vehicle Excise and Taxation …

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