EBSCO Information Service Customer Success

Presentation on theme: "EBSCO Information Service Customer Success"— Presentation transcript:

1

2 EBSCO Information Service Customer Success
Training Specialist Sophia Jiang 蒋哲

3 EBSCO was founded by Elton B. Stephens in 1944
EBSCO Industries is among Forbes Top 200 Privately Held Companies

4 绿色企业/国际化企业 70 years serving the information needs of institutions
5,700 employees 1,100+ employees outside the U.S

5 课程内容 第一部分： 数据库内容介绍Introduction of Database Content
第二部分： 上机操作演示 Demonstration 基本检索: Basic search ”stroke” 疾病和症状 Diseases and conditions Quick Lessons & Evidence-Based Care Sheets ”diabetes mellitus, type 2” 护理技巧和流程：Skills and procedure ”nasopharyngeal airway: insertion in adults” 药物信息：Drug information ”Aspirin” 病患教育：Patient education ”COPD” 护理实践参考资源 Practice resources 继续教育课程 Continuing education

6 Nursing Reference Center
A web-based nursing reference system designed to provide the latest evidence-based clinical information for nursing practice, education and research at the point-of-care。 NRC是一个基于网络的护理参考系统，可以提供最新的基于实证的护理信息，对护理实践，护理教育和研究，及临床护理需求有重要参考价值。 Nursing Reference Center was created to satisfy immediate nursing needs (point-of-care) but also to stimulate the spirit of inquiry and research into the literature.

7 NRC 收录的内容

8 NRC收录资料类型 Quick Lessons: 快速学习课程 Evidence Based Care sheets: 实证护理清单
Skills: 护理技能 Cultural Competencies: 跨文化护理 Drugs: 药物信息 Patient Education: 病人教育指南，中文需另付费 Guidelines: 指南 CE (Continuing Education): 继续教育 Books : 參考书籍 Research Instruments: 研究工具 ，如问卷和量表 Legal Cases: 法律案件 News: 护理新闻 STROKE

9 Nursing Reference Center 建议的使用者
Hospital librarians Staff nurses Advanced practice nurses Nursing students Nurse educators Nurse researchers Nursing executives Ancillary health practitioners Clinical risk managers NRC has great value for all levels of nursing: The student nurse not only receives “book” knowledge, but also validation and support during the transition to actual clinical practice; …The staff nurse learns, on-the-spot, how to care for the patient with unique needs, and provide education to the patient and family; … Nurse executives and educators have the latest evidence from which to create policies, procedures and hospital guidelines; … Nurse researchers and librarians can teach nurses how to search CINAHL (if included); ... Ancillary health practitioners, for example social workers, case managers and discharge planners consider NRC a shared resource. This contributes to collaborative practice and consistency in care.

10 第二部分： 上机操作演示 Demonstration
基本检索: Basic search ”stroke” 疾病和症状 Diseases and conditions Quick Lessons & Evidence-Based Care Sheets ”diabetes mellitus, type 2” 护理技巧和流程：Skills and procedure ”nasopharyngeal airway: insertion in adults” 药物信息：Drug information ”Aspirin” 病患教育：Patient education ”COPD” 护理实践参考资源 Practice resources 继续教育课程 Continuing education

11 Nursing Reference Center Home Page
The NRC homepage is nurse-friendly and easy to use. The top toolbar includes A-Z lists. So, for example, if you open the Drug Information tab, you’ll see an alphabetized list of all drugs that are contained in our two drug resources. Then, you could browse either resource. The FIND box allows your search term, for example STROKE. You can use the nursing process limiters to refine your search to only those aspects of nursing care that are important for your current need. For example, if I were interested in the immediate nursing care needs of a patient who has had a stroke, I might limit my search to Assessment and Diagnosis. Key Features describes NRC’s core content. Nursing news provides a daily look at what’s happening in health care news. Editorial Team & Policies is important for new customers to read. It explains out methodology for creating the content in NRC, and describes our rigorous processes for summarizing the best available evidence. Take our Tour provides a short tutorial to help the new user get started. Search Other Services is an area where the user can add links to other web sites. This is important because hospital policies and procedures from the hospital’s nursing or library page can be quickly accessed from here. This helps users see that NRC is a shared resource for all health care professionals.

12 第一节 基本检索: Basic search ”stroke”

13 在基本检索框中输入“stroke ”中风， 点击下方的“diagnosis”诊断，搜到很多关于中风诊断的全文信息，有PDF格式，也有HTML格式。

14 点击其中一篇文章打开，左侧是文章的目录章节，右侧是在该数据库中和中风相关内容的快速链接。

15 文章下方有参考文献列表，最下方的工具栏可以实现不同的功能，其中导出功能export可以方便自动生成参考文献格式。

16 点击上方工具栏的第二个选项，疾病与症状，发现右侧的提示语中告知该部分的主要内容是“疾病快速课程”和“实证护理表单”， 同时在检索框内输入关键词后，下拉列表中也有2个选项，分别是“疾病快速课程”和“实证护理表单”。

17 第二节 疾病和症状 Diseases and conditions Quick Lessons & Evidence-Based Care Sheets ”diabetes mellitus, type 2”

18 选择“快速课程”，任意点击一篇文章查看。

19

20 提供护理人员关于某一疾病之相关信息，包括其描述、症状、迹象，以及针对此疾病医师们大多会采取
之检查方式。此外，亦提供护理人员于照顾这些病患时，医师们往往会进行且需护理人员高度协助之治 疗方式。

21 选择“实证护理表单”，任意点击一篇文章查看。

22 Evidence-Based Care Sheet
Evidence-Based Care Sheets Evidence-based summaries on key topics incorporating the best available evidence through rigorous systematic surveillance

23 一般文章含有2部分，根据目前的证据和临床经验，我们已经知道的事实；还有我们基于以上证据和事实，我们能做什么的建议。文章最后通常都有参考文献，但是参考文献中都会有不同的编码，编码的含义也不同。

24 References Correspond to Coding Matrix
CINAHL Nursing Guide provides easy-to-interpret Coding Matrix labels allowing users to quickly find the best available evidence and determine the quality of it.

25 Coding Matrix 中英對照表 M:已發表的統合分析 Published meta-analysis
SR: 已發表的系統性/整合性的文獻回顧 Published systematic or integrative literature review RCT:已發表的研究(隨機對照實驗) Published research (randomized controlled trial) R:已發表的研究(非隨機對照實驗) Published research (not randomized controlled trial) G: 已發表的指引 Published guidelines RV:已發表的文獻回顧 Published review of the literature RU: 已發表的研究利用報告 Published research utilization report QI:已發表的品質改善報告 Published quality improvement report L : 有立法 Legislation PGR: 已發表的政府報告 Published government report PFR: 已發表的贊助報告 Published funded report PP: 政策、程序、協議 Policies, procedures, protocols X: 實踐範例、故事、意見 Practice exemplars, stories, opinions GI: 一般訊息及報告 General or background information/texts/reports U: 未發表的研究,文獻,壁報論文等 Unpublished research, reviews, poster presentations CP: 會議論文簡介,文摘,簡報 Conference proceedings, abstracts, presentations

26 Quick Lessons & Evidence-Based Care Sheets – What’s the Difference?

27 第三节 护理技巧和流程：Skills and procedure ”nasopharyngeal airway: insertion in adults”

28 选择工具栏的第三项，护理技巧和流程，右侧提示栏显示主要包含2类主要内容，1护理技巧和流程，2文化竞争力（不同地区的护理文化差异）。在检索框中输入关键词“成人鼻咽通气道插入”，任意选择一篇文章点击文字查看。

29 Nursing Practice and Skill
Skills & Procedures Skills/Procedures Clinical papers detailing the necessary steps to achieve proficiency in a specific nursing task. Also included are Cultural Competencies Documents that cover key considerations in providing culturally competent care to a specific group.

30 文章信息包含“成人鼻咽通气道插入”之前的准备工作，及如何实施步骤。
Example of the Pdf version of a Nursing Practice and Skill 文章信息包含“成人鼻咽通气道插入”之前的准备工作，及如何实施步骤。

31 在文章中点击链接：护理技能胜任清单，查阅护士需要提前准备好的相关知识和技能。

32 Link to Skill Competency Checklist
Skill competency checklists which can be used to determine a nurse's proficiency in performing needed skills

33 Davis Drug Guide for Nurses （护理药品参考指南）
1. 提醒护理人员针对特定药物之不当使用所造成的风险 2. 如何给予病患正确之药品剂量、稀释与比例等信息 3. 易混淆之药物分辨信息 4. 提供病患于家中用药时之注意事项 AHFS Drug Information for essentials （药品信息快速参考资源） 1. 专为忙碌之护理人员所设计之药品快速 参考信息 2. 以临床照护为导向提供快速与正确之药品信息。 选择上方工具栏中第四项，药物信息，右侧提示两种药典或药物指南可供查询，一种是Davis‘s Drug Guide for Nurses， 另一种是AHFS Drug Information Essentials，中间的检索框下拉选项也是对应的两种，输入关键词“阿司匹林”，选择其中一个药典，点击查阅文章。

34 第四节 药物信息 Drug information ”Aspirin”

35 Point-of-Care Drug Information
Davis's Drug Guide for Nurses: Latest coverage of over 5,000 trade and generic drugs 50 comprehensive drug classes IV therapy tips organized by Direct IV, Intermittent Infusion, and Continuous Infusion Comprehensive Patient/Family Teaching and Home Care Tips AHFS Drug Information Essentials: Over 11,700 represented medicines plus manufacturers of drug products Separate drug monographs for systemic topical and EENT drug formulations Drug interactions, cautions and toxicity Extensive dosage and methods of administration 文章显示药物的药理作用，和其他药物的交互作用，使用剂量等信息。

36 第五节 病患教育 Patient education ”COPD”

37 Evidence-Based Patient Education Handouts
Handouts based on the best available evidence Spanish language versions available for most all handouts Easy to read content and user friendly formatting Thousands of detailed medical illustrations 选择上方工具栏第五项，病人教育信息，即医护人员建议病患看的信息，在关键词中输入COPD慢性支气管炎，点击查阅。

38 文章信息包含慢性支气管炎的定义，病因，症状，诊断，治疗等。点击左上方可以选择语言“简体中文”，但是可能需要另付费购买才能有中文版。

39 第六节 护理实践参考资源 Practice resources

40 Practice Resources Practice Resources include: Books (click on a book and read a chapter) Legal Cases Practice Guidelines Research Instruments (includes Scales such as Pain Management Scales, Skin Breakdown Scales) 点击上方工具栏第六项，护理实践参考资源，会发现有部分推荐图书，国外医疗护理纠纷法律案件处理，护理实践指南，护理人员研究方法介绍等。

41 Point of Care Reference Books
A list of our reference books. Images of the books appear in Practice Resources (toolbar tab on NRC’s homepage) and are searchable. If the user subscribes to CINAHL with FT or MEDLINE with FT through EBSCOhost, those databases will be included in NRC searches.

42 Clinical Practice Guidelines
Guidelines are from the National Guideline Clearinghouse.

43 第七节 继续教育课程 Continuing education

44 Continuing Education Modules Ensure Nurses Continue to Learn
点击上方工具栏第七项，继续教育课程。 NRC offers over 1000 free fully accredited (ANCC) Continuing Education Modules.

45 Print CEU Certificates Instantly
Once the CE is completed, nurses can print their certificates instantly.

46

47 通过点击培训页面，进入international resources, 然后选择简体中文。

48 选择简体版的”中文资源”

49

50 通过点击培训页面，进入training home, 然后选择右侧的中文培训资源即可。

51 你可以参加EBSCO网络课程，有现场版也有录制版，只需要点击右侧的register至少提前1-2天注册报名即可。

52 参加课程请选择 Medical and Health Database, 课程讲师请选择“蒋哲”

53 Thank You. 访问更多信息参见http://support. ebsco
Thank You! 访问更多信息参见 Sophia Jiang