Documents, Your Good Assistant

Presentation on theme: "Documents, Your Good Assistant"— Presentation transcript:

1 Documents, Your Good Assistant

2 Foreword – Do You Know these Numbers?
Note: The numbers are counted in March 2014 on Support-E ( 31232 457914 Monthly downloads of cases Monthly document downloads 24604 They are using documents to learn about products and solve practical problems. Can you wait any longer? Monthly views on cases 132548 Monthly views on product documents 开篇引导：能猜到这几个数字是什么意思吗？ 4774 62508 Users on the E-learning platform Users in the Support Community

3 One platform (enterprise business website)
Foreword – Do You Know these Resources and Channels? One platform (enterprise business website) Three types of documents (marketing, product, training) Text in here Obtain documents and communicate with writers Obtain latest developments of documents and communicate with writers One tool (Hedex Lite) Social media 开篇引导：大家要找资料一定要知道这几个资源。首先是一个平台，即企业业务网站。然后是一个工具，即华为电子文档浏览器Hedex Lite。接着是三类资料，营销资料、产品资料和培训认证资料。这三类资料在企业业务网站中都可以找到。而产品资料还可以通过Hedex Lite来查找和管理。 除此之外，我们还有一些途径让您快速的获得资料的动态并跟作者互动，比如邮件、微信、微博和论坛等。 下面我们会逐一的介绍这些资源和渠道。 Support Community

4 Objectives After learning this course, you will be able to know:
Three document systems for enterprise networking products How to obtain the three types of documents from Huawei enterprise business website How to use HedEx Lite to obtain and manage product documents How to obtain latest developments of documents and communicate with writers

5 华为技术有限公司 版权所有 未经许可不得扩散
Document Systems and Way to obtain Documents 课程名称 Agenda 1 Communication and Interaction Marketing Documents HedEx Lite Product Documents Training & Certification Documents 2 3 华为技术有限公司 版权所有 未经许可不得扩散

6 Marketing Document System
此处要补充每本资料的主要内容和用途 The documents are accessible to channel partners and customers of Huawei products and maintenance services.

7 How to Obtain Marketing Documents
合作伙伴-》开展营销活动-》营销资料，打开这个网页后就可以根据产品选择自己需要的资料。如何申请权限的问题，我们在后面统一讲。

8 Product Document System (Switches)
The documents are released independently and also included in the product documentation package (viewed using HedEx Lite). The documents are accessible to channel partners and customers of Huawei products and maintenance services.

9 How to Obtain Product Documents
这里不仅要讲资料的获取，同时要讲到可以同时获取资料、案例和软件。

10 Cases Online You can find cases on Product Support page or visit the case library directly. Your cases are welcome!

11 Huawei Certifications
Self-learning or on-site training, choose as you wish. 实线箭头——强制进阶强制，比如你必须要有HCNA-WLAN证书才能考HCNP-WLAN 虚线箭头——推荐进阶关系，可以直接考试即可获得证书 认证——不强制参加培训，可以直接考。

12 How to Obtain Certification Materials
HALP华为授权培训合作伙伴 HANA华为授权网络学院 Career certification: accessible to HALP and HANA lecturers. Users who have an HCNx certificate can apply for the access rights by associating the certificates with their accounts. Specialist certification: accessible to HALP and HANA lectures, and engineers of channel partners.

13 Huawei Training Materials
On-site training or online training, choose as you wish. Huawei provides three types of online training: certification training, partner training, and free training resources. Privileges required for certification training materials are described in "How to Obtain Certification Materials." Partner training materials are only accessible to HALP and HANA lecturers and engineers of channel partners.

14 How to Obtain Huawei Training Materials

15 Elevate Your Account to Obtain More Resources
Product user Associate account with a product Submit a product ESN on Product Registration page. Guest Maintenance service user Associate account with a maintenance service contract ID Submit a contract ID on Product Registration page. Partner administrator Register a common account E-Channel Register as a dealer Authorized by Huawei Apply for online training rights on E-learning Elevate account Partner engineer E-Channel Register as a user Authorized by partner administrator 基于服务策略，Support-E网站上的内容按照分层分级的方式在前台展示，不同的角色看到的资源范围是不相同的； HALP &HANA Career certification user Associate account with a certificate Send an Huawei channel partner & specialist certification materials HALP & HANA & sales partner &service partner

16 Register a Common Account
Visit Huawei enterprise business official website: Register on the website Click Register and enter personal information: ① User ID: You are advised to use your address as the user ID for convenient account management. ② Address: If you are staff of a Huawei channel partner, enter your working address.

17 Apply for Rights of a Partner Administrator or Engineer Account
渠道账号管理 Apply for Rights of a Partner Administrator or Engineer Account 1. If your company has not registered, click Register Partner Outside China. The account you create at the first registration is the partner administrator account. 2. If you are staff of a channel partner, click Associate with My Company Outside China to apply for a partner engineer account.

18 Apply Rights of a Product User or Maintenance Service User

19 Apply for E-Learning Access Rights (Method 1)
I have obtained a career certificate from Huawei: Send an with the title "E-Learning rights application from a Huawei career certificate owner" to You will obtain rights to access E-Learning materials provided for those who have passed Huawei career certifications.

20 Apply for E-Learning Access Rights (Method 2)
I'm an engineer from a Huawei channel partner: After associating your account with your company, contact your company's administrator and apply for E-Learning access rights with help of the administrator.

21 华为技术有限公司 版权所有 未经许可不得扩散
Document Systems and Way to obtain Documents Communication and Interaction 课程名称 Agenda 1 2 HedEx Lite Document Recommendation Through s and Social Media Support Community Online Feedback 3 华为技术有限公司 版权所有 未经许可不得扩散

22 Recommendation Emails – Recommend Select Documents to You
We will send you s regularly to recommend commonly used, attention drawing, frequently downloaded product documents and cases, as well as those documents modified following users' suggestions or requirements. You will find the documents you need from our s. To receive the recommendation s, send an to

23 Support Community – Share Your Views, Learn from Others

24 Feedback on Documents – Your Comments, Motivation for Our Progresses
If you have any questions, comments, or suggestions about our documents, please contact us in the following ways. Any of your feedback will get a satisfactory reply. Marketing documents: Certification materials: Product documents (method 1): Product documents (method 1): comment online

25 华为技术有限公司 版权所有 未经许可不得扩散
Document Systems and Way to obtain Documents Communication and Interaction HedEx Lite 课程名称 Agenda 1 2 3 What Is HedEx Lite Six Highlights of HedEx Lite How to Obtain and Use HedEx Lite 华为技术有限公司 版权所有 未经许可不得扩散

26 What Is HedEx Lite Huawei Electronic Documentation Explorer (HedEx) Lite is a product document management platform, where you can browse and search for Huawei product documents, and upgrade the documents online to obtain latest product documents. HedEx Lite is lightweight software that can be used directly without installation. It is a stand-alone software program and cannot be shared by multiple hosts.

27 Six Highlights of HedEx Lite
Centralized product document management Multi-level directories Multiple formats: PDF, Word, PPT, Excel, TXT,HTML No need to install, easy to use Accurate, fast information lookup HedEx Lite Print and save contents you need 这里要求本机打开hedex lite进行演示，避免胶片讲解枯燥。 Obtain and upgrade documentation online Convenient feedback on documents HedEx Lite supports online upgrade of documents on Support-E since V200R001. Upgrade it to the latest version to use this new function. The writers will reply to your questions or comments online or over mails.

28 How to Obtain and Use HedEx Lite Software
You can download this software as long as you have a common user account. Demonstration by a video

29