HUAWEI eSight Overview Presentation

Contents 1 2 3 ICT O&M Challenges Huawei eSight Solution Scenarios and Stories

Explosive ICT app growth Reliable ICT System: Supporting Enterprise Business Growth Explosive ICT app growth Information and communications technology (ICT) has been broadly applied to production and office systems, accommodating enterprise business growth. ICT operation and maintenance (O&M) has become a key activity of IT departments. Cloud computing Video conferencing Video surveillance Phone/VoIP Bring Your Own Device (BYOD)

cost ICT O&M: Cost Center to Support Enterprise Growth Complicated CT systems require multiple personnel for maintenance. Complicated ICT systems decrease troubleshooting efficiency. cost Site deployment is time-consuming. Troubleshooting is energy-consuming. Frequent device faults interrupt services and lead to high economic losses. Lack of scientific ICT planning lead to duplicate investment. According to a recent report from Forrester, about 70% IT investment goes to O&M.

Contents 1 2 3 ICT O&M Challenges Huawei eSight Solution Scenarios and Stories

eSight: Building a Custom, Full-Lifecycle ICT O&M System Installation: automatic deployment, shortening deployment time Difficult to install Difficult to O&M Difficult to expand eSight O&M: centralized O&M, reducing labor costs; and visualized diagnosis, enhancing troubleshooting efficiency Difficulties Capacity expansion: intelligent capacity analysis, properly planning resources Unified ICT O&M Data center Agile network/Campus/WAN branch Communications & collaboration OS, Virtual Resource/ DB, and middleware Unified ICT O&M Router, switch, firewall, and WLAN Video conferencing, surveillance, and UC systems Server, storage device, and DC network Industry network eLTE terminal Camera Facilities Infrastructure eLTE CPE/eNodeB/eCNS, GPON OLT/ONT

Equipment room building Installation O&M Expansion Unified Discovery of Diverse Devices Based on Simple Configurations: Dramatically Reducing Labor Costs PDF UPS Power & environment Device Application Application scanning Device discovery Link discovery Equipment room building Service view Physical topology 3D view

Batch Configuration Delivery: Accelerating Service Provisioning Installation O&M Expansion Batch Configuration Delivery: Accelerating Service Provisioning eSight OS installation RAID/LUN configuration Software installation and upgrade Device running parameters Security policy configuration LTE Data center configuration template. plan sheet.

Installation O&M Expansion Unified Device Display: Greatly Improving O&M Efficiency and Reducing Costs Unified alarm Unified performance management Resource grouping Visual equipment room view Integrated topology monitoring

System security management Network security management Installation O&M Expansion Holistic Security Management: Building a Reliable Working Environment System security management Network security management User layer Redundancy analysis Matching analysis Risk analysis Slimmed security policies, enhancing network security and improving firewall efficiency Rights-, domain-, and time-based Communications layer SSHv2/SSLv3/SNMPv3 communication encryption Server layer Two-node cluster hot backup, ensuring data security

Analyze host and session traffic to detect risky apps. Installation O&M Expansion Active Hierarchical Prevention: Detecting and Rectifying Risks in Advance CPU usage Memory usage Device traffic Device Analyze device performance as well as device and interface traffic to detect risky devices. Source host traffic Session traffic Service Analyze host and session traffic to detect risky apps.

Installation O&M Expansion Centralized 24/7 Alarm Monitoring: Notifying O&M Personnel in Real Time Notify O&M personnel eSight Identify faulty ports on the simulated device panel. Display the device/link status in the topology. Infrastructure ICT device Alarm information Centrally display alarms on the portal. Application Custom device

Server integration monitoring, easy to manage Installation O&M Expansion Server integration monitoring, easy to manage APP App monitor OS monitor DB OS VM VM Monitor Hardware monitor Server

Appreciablethe Quality of The Business Service Installation O&M Expansion Appreciablethe Quality of The Business Service Find the root cause from the business topology Usability of APP system via external service status Show the overall status by business indicators Show APP system internal health from system load 基于客户感知的产品质量评估体系模型 客户感知QoE(Quality of Experience)(用户体验质量) --是指用户对业务的主观体验，是从用户的角度感觉到的系统的整体性能。 业务质量KQI(Key Quality Indicator)(关键业务质量指标) --是可以直接测量和监测的重要参数，包括业务的可用性、带宽、时延、抖动、数据包丢失率等。 网络性能KPI(Key Performance Indicator)(关键网络性能指标) --通常是网络层面的可监视可测量的重要参数。 网元性能PI (Performance Indicator)性能指标 感知层体验质量，直观反映客户实际体验和感受，消除客户不满，如满意度调查、客户投诉分析等 业务层关键质量指标，表示与客户评价关联的业务感知指标，反映业务端到端的全过程，真实反映客户使用场景体验 应用层关键性能指标，表示应用的状态、响应时间、吞吐量等情况，包含应用与基础设施的关联关系，及时监控应用健康状态，先于客户发现受影响业务 基础设施层性能指标，表示物理和虚拟设备网元的运行情况，稳定可靠运行，及时发现问题，展现受影响应用系统 从传统的基于网元的以KPI为中心的管理向以客户感知为导向的端到端的业务运维转变。 以四层指标客户感知体系为驱动，实现从网管中心向业务管理中心的转变。 四层指标客户感知体系：网元、网络、业务、客户四个层面的质量评估体系，系统体现各层面对象的可用性、稳定性和完整性 QoE：Quality of Experience，客户感知，人的体验感受 KQI：Key Quality Indicator，业务质量，各业务分别定义，强调端到端跨应用系统的业务流程，可编辑 KPI：Key Performance Indicator，应用系统级性能，可用状态，服务吞吐量，响应时间，正常服务时间，告警（故障或阈值） PI ：Performance Indicator，网元级性能，物理（服务器、交换机、路由器，存储），虚拟（VM，VN），逻辑（中间件、DB、OS），资源利用率，如带宽、CPU、内存、磁盘利用率 运维管理价值 增加收入和利润（开源节流）：降低OPEX、促进降CAPEX、降低TCO、保持EBITDA（税息折旧及摊销前利润）、新的机会窗 提升服务水平（客户体验）：提升服务质量（SLA）；提升响应速度；差异化服务；全球化客户；安全 提升竞争力（运维效率）：适应新网络、新技术、新运营模式需求；整合IT和运维流程；提升人员效率，减少返工，降低技术难度；流程高效、自动化、提升流程效率；提升制度效率； Build business management based on perception KPI, transform the device O&M to business O&M.

Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault Installation O&M Expansion Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault - IP Phone/Conference Scenario Network side Service side 2. Perform quick diagnosis over voice services, helping locate the fault. 1. Monitor voice quality to obtain sample data and analyze low-quality voice data. Hierarchical positioning (terminal > network > terminal) quickly locates the device that influences voice quality, helping rectifying the fault.

Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault Installation O&M Expansion Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault - Campus Network/WAN Scenario Terminal Agile campus network/WAN Data center One-touch troubleshooting from users to ACs Agile network diagnosis and traffic analysis App fault location and path-based troubleshooting Terminal -> SSID Display the faulty application in the service view. SSID->AP Packet Conservation Algorithm for Internet (iPCA) Check source and destination hosts Check internal paths. AP->AC

Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault Installation O&M Expansion Holistic and Visual Diagnosis: Identifying the Root Cause of a Fault - Safe City Scenario Monitoring Access Local office 1. ONU plug and play visualization batch configuration 2. Monitor OLT and ONT status to find out the faulty device. 1. Use cameras to perform real-time video browsing, tracing, recording, download, and playback. 2. Analyze service processes to locate faults. Monitor OLT upstream traffic and link status to locate the fault. 3. Monitor ONU lines to check the connectivity of optical fibers.

Convenient Troubleshooting: Quickly Recovering Services Installation O&M Expansion Convenient Troubleshooting: Quickly Recovering Services Re-adjust the AP coverage scope to alleviate AP conflicts. Integrate the keyboard, video and mouse (KVW) to remotely control devices. Restore services without going outside The fault indicator precisely locates the frame, board, and disk to help O&M personnel quickly locate the faulty device. Power on/off and reset devices remotely.

Installation O&M Expansion Rich Resource Capacity Analysis: Achieving Scientific Investment Planning Camera online rate WLAN user statistics Interface usage analysis Top N application traffic analysis Storage usage analysis Equipment room capacity analysis

On-demand purchasing: reducing construction costs Installation O&M Expansion Abundant Third-Party Integration Interfaces and Component-based System Architecture: Flexible Options SCADA/OSS… Third parties Switch/Router PON/WLAN Manager Facilities MicroDC Manager eLTE Manager Third-party app integration Alarm report Architecture UC Manager TP Manager IVS Manager Platform + component Standard SNMP eSight Storage Manager Security Manager Server/ App Manager eSight Platform Custom device tools On-demand purchasing: reducing construction costs

Contents 1 2 3 ICT O&M Challenges Huawei eSight Solution Scenarios and Stories

eSight Helps a Power Construction Group Explore Global Business Project Background Numerous devices: The company has more than 1xxx IT devices. Large scale: 3-level systems Few maintenance personnel: only 6 maintenance personnel Huawei Solution Established the eSight ICT O&M system at the company's headquarters to deliver the following features: centralized deployment, unified management, intuitive topology display, centralized fault and performance monitoring, and E2E voice and video fault location. Customer Benefits Enabled 6 maintenance personnel to manage thousands of devices and a single system to manage devices from diverse domains, greatly improving work efficiency and reducing O&M costs.

eSight Helps a Telecom Carrier Achieve Unified Data Center O&M Project Background Data centers are dispersed in two locations with few maintenance personnel. Diverse devices such as servers, storage devices, routers, switches, and firewalls required unified management. Because of numerous servers and applications, the carrier wanted to learn about host and application traffic components. Huawei Solution Centralized deployment: Deployed eSight at one data center to manage two data centers. Deployed Network Device, Storage Device, and Server Manager components to centrally manage data center devices. Deployed the Network Traffic Analyzer (NTA) to monitor host and application traffic. Customer Benefits Unified data center O&M reduced maintenance costs. O&M personnel used only one system to manage all devices, improving O&M efficiency. Traffic monitoring helped detect abnormal applications and hosts in advance, enhancing resource utilization.

eSight Builds a Unified IT Management Center for a World-Class Chain Hotel Project Background The customer planned to deploy a holistic ICT system including the data center, network, voice, telepresence conferencing, video surveillance, and Wi-Fi. The customer needed a holistic NMS to manage all devices and reduce construction and O&M costs. Huawei Solution Integrated management: eSight enables unified O&M through integrated wired and wireless management, data center management, as well as UC/TP/video surveillance management. Unified alarm and topology: eSight intuitively manages the device running status and link relationships. Customer Benefits A single system managed all devices, greatly reducing construction costs. Unified alarm and topology significantly increased O&M efficiency.