2011/06/05 Tzu Chi Summer Health Fair Site Plan

＊Health Fair Sync-Up Orientation Agenda 健康日前行 1.Service Flow Chart – 看診流程圖 2. Layout Floor Plan – 場地佈置圖 3.Greeting Area Flow –掛號等候區流程 4.Registration Area – 註冊區 5.General Waiting Area Control – 一般候診區 6.Department Control – 各科看診區 7.Record Return – 病歷回收 8. Volunteer Guidelines – 義診志工注意事項 9.Setup Items Request Table – 佈置需求表 Appendix – 附錄

Measure Blood Pressure (BP) 1. Service Flow Chart 看診流程圖 Start Assign Master Number Registration Measure Blood Pressure (BP) Measure Wt & Ht General Waiting Area Body Fat (BF)Test MD OMD DC Vision Service Completed Record Return End 領牌 註册 血壓 身高體重 身體脂肪 檢査 一般 候診區 開始 諮詢 西醫 中醫 脊椎 眼科 完成 病歷回收 結束 No Yes 3

2.1 Layout Floor Plan - Overview 會場位置圖

2.2 Layout Floor Plan - Outside 外場佈置圖 Recycle Station Parking Lot Parking Lot TzuChi Flag Drive Way Drive Way Health Fair Banner Registration Waiting Area Greetings & Reg control Space extension by using tent for sun screen and other general purpose. TzuChi Flag 10’x10’ tent 10’x10’ tent 10’x10’ tent 10’x10’ tent Sign In & Information Main Hall Outside Set-up Items - 10’x10’ Tent x4 6’ table x 2 Chairs x 25 Blue table cloth x 2 - Health Fair Banner x1 Tzu Chi flag & pole x2 IN OUT Record Return

2.3 Layout Floor Plan – Main Hall 內場佈置圖 10’ 8’ 2’ 4’ 25’ 16’ 1’ Vision#1 Body Fat 10’ Vision#2 SponsorsRoom 208 Wt&Ht BP 8’ 6’ 15’ Darker area Vision Test Vision Waiting General Waiting Area Facing Stage to watch video A/V Control Room 16’ 9’ MD REG Waiting MD Water /Snack TV/DVD Inside Set-up Items 6’ table x 16 - Chairs x 65 Blue table cloth x 5 White table cloth x 3 Wt & Ht Scale - Tzu Chi publications Snack / Water / Cup TV/DVD Player Approx ~ 40’ 4’ Stage REG 8’ Waiting DC Pre-Reg Waiting 2’ 9’ DC OMD Waiting IN 10’x10’ tent OUT 8’ 6’ 2’ 8’ 8’ OMD#3 8’ OMD#4 8’ AADP 8’ TC-EP 8’ Record Return 7’ OMD#1 OMD#2 Partition Approx ~ 65’

2.4 Layout Floor Plan – Sponsor Room 208 贊助單位佈置圖 To Seminar Room 202 Sponsor Room 208 - 6’ Table x 6 Blue Table Cloth x 6 Chairs x12 ALZ/DBII 8’ CTDN ECH 8’ CACCC ACS-CCU 8’ To Seminar Room 202 Sponsor Exhibition 9:00AM – 3:00PM 27’ TC JinSi 8’ Main Hall Seminar & Rest Room 4’ 21’

2.5 Layout Floor Plan – Seminar Room 202 演講廳佈置圖 Health Seminar 10:00AM – 12:10Noon Seminar Room 202 - Microphone x 2 Projector x 1 Computer x 1 Speakers x 2 6’ Table x 3 Chair x 40 Blue Table Cloth x 3 White board Easel Markers Seminar Posters Water / Snack / Cups - TC/Partner Information To Room 200 & Outside 51’ Speaker 25’ / Water Snack TC / Partner Information Projector Projector Screen Buddha Hall To Sponsor 208 & Main Hall Speaker 5’ 20’ Volunteer Room 203 Lobby To Sponsor 208 & Main Hall To Main Hall

2.6 Layout Floor Plan – Volunteer Room 203 醫護及志工休息室佈置圖 Lunch 11:30AM – 1:30PM Seminar Room 202 20’ Buddha Hall Volunteer Room 203 6’ Table x 2 4’ Table x 1 - Chair x 20 Serving Utensils Paper Towels - Water / Snacks/ Cups Volunteer Room 203 Water Food Table Food Table 9’ Lobby To Sponsor 208 & Main Hall To Main Hall

3. Greeting Area Flow 掛號等候區流程 依到達順序，分發號碼牌(Master Number)給來參與健康日的看診者(每位看診者一個號碼)。 為病人講解後續流程、服務項目及注意事項，並請病人在此等候區等候。 注意有無情況特殊病人。 介紹慈濟與互動。

4. Registration Area Flow 註冊區流程 註冊時，依號碼(Master Number)，Flow in/out志工引導看診者從掛號等候區到註冊區登記。 註冊單會註明看診科別(Patient Registration and Consent Form, Appendix 1)並會預先分配各科序號，登錄於看診單。(Service Card, Appendix 2) 註冊志工為看診者說明下面要進行的工作和手續。 註冊完後，量血壓。完畢後，Flow in/out志工引導至內場Main Hall量身高體重。

一般候診區 5. General Waiting Area Flow In/Out Control 量完身高體重後，Flow in/out志工引導看診者至一般候診區等候看診。(General Waiting Area) Controller根據看診單(Service Card)，登錄看各科序號於候診區控制表。(Multi Service Log Sheet, Appendix 3) 根據各科的候診需求，迅速依各科序號，另由志工Flow out看診者到各科的Station。 看診者Flow out到各科後，消去相對的各科序號。 如發生某一科等待時間太長，告知看診者約略的等候時間來減低等候的不耐。

6. Department Control 各科看診區 Controller登錄看診者號碼及姓名於各科看診登記表。(Department Log Sheet, Appendix 4) 依登記表順序，請看診者依序就診。 該科就診完畢後，Controller查看看診單。 (Service Card) 如各科全部就診完畢，Flow out至病歷回收部。 (Record Return) 如尚未就診完畢，Flow out至一般候診區。(General Waiting Area) 與醫生協調看診人數, 通知註冊組控制人數。 活動結束後，將看診登記表交給病歷回收部(Record Return)，統計看診人數。

7. Record Return Exit Control 病歷回收 感恩看診者的參與 檢查簽名 回收號碼牌 回收病歷表

8.1 Health Fair Volunteer Guidelines 義診志工注意事項之一 注意安全。 不遲到, 不早退。(簽到與簽退) 服裝儀容整齊(志工背心,請當天借出及歸還) 不擅自離開被分配的工作崗位。如需休息替換，請確定有志工代理你的工作, 並告知名組組長。 義診時，常有變化球，請依組長指示，做所安排的職責。為避免溝通上困擾，除非事情緊急，請勿在會場上指揮其他志工。 經常洗手, 一離開工作場所，立即洗手。 如有刺傷流血，一定要立刻報告負責人員處理。

8.2 Health Fair Volunteer Guidelines 義診志工注意事項之二 不向病人推薦醫師及偏方。 尊重病人隱私，不批評或談論病情。 如有語言溝通問題，請找翻譯志工。 攜帶並使用環保碗筷及茶杯。 口氣溫和, 態度親切, 耐心誠懇，面帶微笑。 感恩 、尊重、愛！讓人對慈濟起歡喜心，進而接引入慈濟善門。

9.1 Setup Request Table 1 of 5 佈置需求表之一 項目 數量 位置 加註 Tzu Chi flag/stand 2 Entrance Brother Chung-Kuo 10x10 tent 4 Outside 6” tables 30 Outside :2 Main Hall :16 Sponsor Room 208 :6 Seminar Room 202 :3 Volunteer Room 203 :2 4” tables Seminar Room 202:1 Volunteer Room 203 :1 Chairs 165 Outside :25 Main Hall :65 Sponsor Room 208: 12 Seminar Room 202 :40 Volunteer Room 203 :20 Continued on Table 2 ..

9.2 Setup Request Table 2 of 5 佈置需求表之二 項目 數量 位置 加註 Tzu Chi blue table cloth 15 Outside :1 - Sign in Booth (1) Main Hall :5 - Reg (2), RR(1) TC-EP(1), AADP(1) Sponsor Room 208 :6 Seminar Room :3 Brother Chung-Kuo Power cord extension 5 Main Hall / Seminar Room 202 Scotch tape, scissors, ropes, staples, and set up tools some Main Hall to cover power cord Hang the banner Environmental Cups & Utensils 80 Volunteer Room 203 for guests Water (hot and cold) 3 sets Main Hall : 1 set (cold) Seminar Room 202 :1 set (cold) Volunteer Room 203 : 1 set (hot & cold) Continued on Table 3 ..

9.3 Setup Request Table 3 of 5 佈置需求表之三 項目 數量 位置 加註 Health fair banner 1 Main Entrance Sister Amy White table cloth 3 Rolls White plastic on each consultation service stations Service/Seminar signs All Each station and Room 202 Dr/Nurse Coat Enough >15 Volunteer sign-in booth Volunteer vest > 10 Wt & Ht scale Main Hall Hand sanitizer 8 Registration Booth :1 Main Hall Service Stations : 6 Volunteer Room 203 :1 Computer 2 Seminar Room 202 & Record:1 Main Hall General Waiting Area: 1 White Board + Easel Seminar Room 202 Dining Serving Tools some Volunteer Room 203 for dining Some disposal cup/ cookie 3 sets Main Hall: 1 set Seminar Room 202 :1 set Volunteer Room 203 : 1 set Continued on Table 4 ..

9.5 Setup Request Table 4 of 5 佈置需求表之四 項目 數量 位置 加註 Some disposal cup (hot &cold) & cookie 3 sets Main Hall: 1 set Seminar Room 202 :1 set Volunteer Room 203 : 1 set Sister Amy Lunch 1 Coordination with Sister Ray-Yun Projector 1 (+1) Seminar Room 202 :1 Main Hall General Waiting :1 for PC if needed Brother Eric Speakers 2 (+2) Seminar Room 202 :2 Main Hall General Waiting :2 for PC if needed Brother Eric TV General Waiting Area :1 DVD player Projector screen Power Point Remote Control Continued on Table 5 ..

9.6 Setup Request Table 5 of 5 佈置需求表之五 項目 數量 位置 加註 Tzu Chi publication Some, including 人醫心傳月刊 Main Hall Seminar Room 202 Brother Wenhsien Dr. name card All Brother Jack Seminar poster 8 Main Hall/ Room 202 /Office Sister Jeannine Tzu Chi DVD for TV (or for PC) 1 Main Hall General Waiting Area Brother Chi-Jen End of Request ..

Appendix 1 – Patient Registration & Consent Form 註冊表及同意書(節錄)

Appendix 2 – Service Card 看診單

Appendix 3 – General Waiting Area Log Sheet 候診區控制表 24

Appendix 4 – Department Log Sheet 各科看診登記表(中醫)

Appendix 5 - References 參考資料 TCNW Medical Group Wiki http://nca.us.tzuchi.org/?q=content/wiki/medical-group Tzu Chi Fresno Medical Outreach Guideline V1.0 http://nca.us.tzuchi.org/?q=content/wiki/community-outreach-and-health-fair-operation Tzu Chi Northern California Medical Outreach Guideline http://www.socialtext.net/outreach/index.cgi?medical_outreach

感恩 Thank You!