Experiences from Vietnam in Measuring Performance and Impact ITIE2010, Lanzhou, China Experiences from Vietnam in Measuring Performance and Impact 越南测量绩效与影响的经验 Nguyen Thi Bac 纽因.善.白克 NIDA Network for Information & Digital Access

This presentation includes:内容大纲 Background 背景 Methodology 方法 Progress to date 目前的进展 NIDA Network for Information & Digital Access

Background 背景 Original research 1996/97: UNESCO + IFLA Included researchers from Asia, Africa and Latin America UNESCO Office for Asia and Pacific IFLA regional section for Asia & Oceania national portals; international services; open access or open access archive initiatives); development support activities supporting local content production & dissemination how policy-makers can best use research, for evidence-based policy-making; how researchers can best use their findings in order to influence policy; how to improve the interaction between researchers and policy-makers. ODI's Research and Policy in Development (RAPID) programme is working on these issues and aims to improve the use of research and evidence in development policy and practice through research, advice and debate. The programme works on four main themes: The role of evidence in policy processes; Improved communication and information systems for policy and practice; Better knowledge management and learning for development agencies; Approaches to institutional development for evidence-based policy. NIDA Network for Information & Digital Access

背景 研究始于1996/97： UNESCO + IFLA 研究者来自亚洲、非洲与拉美州 联合国教育科学及文化组织的亚洲与太平洋办公室 国际图书馆协会联合会亚洲与大洋洲区域 national portals; international services; open access or open access archive initiatives); development support activities supporting local content production & dissemination how policy-makers can best use research, for evidence-based policy-making; how researchers can best use their findings in order to influence policy; how to improve the interaction between researchers and policy-makers. ODI's Research and Policy in Development (RAPID) programme is working on these issues and aims to improve the use of research and evidence in development policy and practice through research, advice and debate. The programme works on four main themes: The role of evidence in policy processes; Improved communication and information systems for policy and practice; Better knowledge management and learning for development agencies; Approaches to institutional development for evidence-based policy. NIDA Network for Information & Digital Access

The focus关注焦点 on rural information needs乡村信息需求 on community information needs社区信息需求 on equity in access to information获取信息的平等性 Provision of relevant information for users 用户相关信息的提供

Information provision in Vietnam 越南的信息供应 a high percentage of Vietnam’s population is rural越南的多数人口住在乡村 the rural population has highest percentage of poverty乡村人口贫穷比例很高 Information provision through public libraries is therefore very important 因此，公共图书馆的信息供应很重要

Methodology for Vietnam越南的方法 held inception workshop to introduce the topic举办初期讨论会来介绍此主题 prepared a Vietnamese version of the 24 indicators 准备越南版本的24个指标 Public libraries examined the indicators公共图书馆检测指标 Pilot trial 预实验 Review meeting 总结会议

Broad categories of Indicators developed A. Indicators of information availability B. Indicators of use C. Indicators of user satisfaction D. Indicators of local management over information E. Indicators of economic and social impact F. Indicators of knowledge base G. Indicators of participation in government and its programs

指标广义分类的形成 A. 信息可利用性指标 B. 使用指标 C. 用户满意度指标 D. 地方信息管理的指标 E. 经济和社会影响指标 F. 知识基础指标 G.参与政府及其项目的指标

Development of indicators指标的形成 Vietnamese version sent the first time to public libraries for familiarization越南版本的第一版发给公共图书馆以熟悉适应。 An introduction on how to use the indicators for a trial was given through the forum of the 6 PL consortium in the North, Central and South Vietnam就如何使用试验的指标北部、中部、南部的6PL联合举办了一场论坛介绍。

Development of indicators Findings from the trial were sent for discussion at a Review meeting; Comments and suggestions of the public library managers, as well as the inputs of international experts (Mrs Carol Priestley and Mrs Barbro Thomas) were taken into consideration; A selection of indicators was made by the research team in consultation with Library Department of the Ministry of Culture, Sports and Tourism.

指标的形成 试验的结果用于回顾总结会议的讨论。 公共图书馆经理的意见与建议，与国际专家(Mrs Carol Priestley and Mrs Barbro Thomas)的意见一样会纳入考虑范围内。 指标的选取是由研究团队咨询文化、体育与旅游部的图书馆部门完成的。

The following indicators were selected 选取了以下指标 1. Accessibility 可获得性 2. Collection 收集 3. Visits  访问 4. Consultations  咨询 5. Loans 贷款 6. ICT 国际科技常数手册 7. Activities 活动 8. User needs 用户需求 9. Community needs 社区需求 10. New skills 新技能 11. Literacy 文化 12. Indigenous knowledge本土知识  

Development of indicators contd.指标的形成 standard guidelines and supporting documents were developed. These include: 标准指南与支持文件的编写，包括： the guidelines指南 library data collection tool 图书馆数据收集工具 user-survey questionnaire 用户调查问卷 community needs satisfaction questionnaire 社区需求满意度问卷 group discussion and interview tools 小组讨论和采访工具

To be completed有待完成 stakeholder workshop 利益相关者 finalization of guidelines and supporting documents 指南与支持文件的完成 adoption by the Ministry for country-wide use in public libraries in Vietnam越南公共图书馆乡村部门的采纳

Conclusions Public libraries in Vietnam have found it interesting and useful to explore internationally accepted standards for performance measurement & impact The Library Department of the Ministry will be able to use the data to help them in planning and budgeting, and in future projects; library managers should be able to provide more efficient and effective information to meet the needs of users.

结论 越南的公共图书馆认为研发国际认可的绩效测量与影响的标准是一件有趣，有意义的事情。 图书馆部门将能使用这些数据来帮助他们在以后的项目中进行规划和制定预算。 图书馆经理应该能够提供更多高效的信息以满足用户的需求。

Cám ơn Thank you … questions and comments welcome… Nguyen Thi Bac Vice-President, Vietnam Library Association Email: bacnt@nida-net.org Website: www.nida-net.org