Front Line Staff Skills Training 索迪斯管理学院 Front Line Staff Skills Training 一线员工技能培训 Slide 3: WHY are we meeting here today? 为什么我们要开这个会？   You might have a question why we called for this meeting so suddenly. But it’s not a sudden decision. You may have heard from other multinationals that hold this kind of town hall meetings with all the employees to discuss certain topics of the company. It’s challenging for Sodexo to do so… 很多人可能会问：我们为什么会突然组织员工大会。实际上，这并不是一个突然的决定。大家也许听过：一些其他的跨国公司也组织过此类大会，与公司的所有员工一起探讨关乎公司发展的一些话题。然而，对索迪斯来说，组织此类会议却是一个挺大的挑战……

Why we train our site staff? 为什么培训我们的一线员工?

It Makes…… 这会让…… Client Retention 客户保留 Win – Win result of Client, Customer, Company and staff 客户、顾客、 公司、员工 共赢 Staff Sustainable Development & Retention 员工可持续发展 保留 Professional Service 专业化的服务 Staff Confidence 员工更加自信 Customer Satisfaction 顾客满意

So… We developed below trainings for front line staff 因此，我们为一线员工开发了以下培训 Fun Foreign Language 趣味外语 Basic Makeup Skills 基础妆容技巧 Service Etiquette & Complain Solving 服务礼仪&投诉处理 Cook & Pastry Cook Training 厨师 & 点心师培训

Fun Foreign Language 趣味英语 帮助你拉近与顾客的距离 ---Get You Closer with Customer 你好 Hello 谢谢 Thank you 牛肉 Beef 欢迎 Welcome 趣味英语 ---Get You Closer with Customer 帮助你拉近与顾客的距离 Basic Makeup Skills 基础妆容技巧 Fun Foreign Language 趣味外语 Training Objective: communicate with customer in simple English 培训目标: 用简单的英语与顾客交流 Training Content: Greetings & Terminologies 培训内容：打招呼语句，专业词汇拓展 Target Group: Front line staff without English skills 目标学员：零基础 一线服务人员 Duration: 30 Mins-60Mins(depends on No. of trainee) 培训课时：30分钟 -60分钟（依据学员人数） Location: Site 培训地点：营运点 Service Etiquette & Complain Solving 服务礼仪&投诉处理 邮箱：sally.zhong@sodexo.com 电话：021-23256321 联系人：钟生芳 Cook & Pastry Cook Training 厨师 & 点心师培训

Feedback 客户反馈 您好: 哈楼 Hello 谢谢 : 3Q Thank you 猪肉: 破壳 Pork 牛肉：必福 Beef 非常感谢培训对分店工作的帮助！ 昨天中午我们已用外语和客户方部长打招呼，他们都很开心。 并且都对我们竖起大拇指。 Thank you for the Fun Language training which got very positive feedback from our client and we are confident to do better! -APAC Site Manager 猪肉: 破壳 Pork 牛肉：必福 Beef 鸡肉：齐啃 Chicken 您好: 哈楼 Hello   谢谢 : 3Q Thank you

Fun Foreign Language 趣味外语 Basic Makeup Skills 基础妆容技巧 Service Etiquette & Complain Solving 服务礼仪&投诉处理 Cook & Pastry Cook training 厨师 & 点心师培训

基础妆容技巧 Basic Makeup Skills --- You Could be More Confident 让你笑起来更自信 Training Objective: Look young and confident 培训目标: 看起来更年轻、更自信 Training Content: Basic Make up skills 培训内容: 粉底、眼妆、唇彩、腮红 Target Group: Ladies who has make up need 目标学员：有化妆要求的分店及办公室女员工 Duration: 30 Mins-60Mins(depends on No. of trainee) 培训课时：30分钟 -60分钟（依据学员人数） Location: Site 培训地点：营运点

Beauty Time 美丽时分 Before/ 前 After/ 后

Fun Foreign Language 趣味外语 Basic Makeup Skills 基础妆容技巧 Service Etiquette & Complain Solving 服务礼仪&投诉处理 Cook & Pastry Cook training 厨师 & 点心师培训

--- Make Your Service Popular 让你的服务倍受青睐 Service Skills 服务技巧 --- Make Your Service Popular 让你的服务倍受青睐 Training Objective: Serve professionally & solving complain properly 培训目标: 掌握基础服务礼仪与投诉处理方法 Training Content: Welcome, complain solving & Greeting 培训内容: 迎、送客、投诉处理、路遇技巧 Target Group: Front line staff 目标学员：一线服务人员 Duration: 30 Mins-60Mins(depends on No. of trainee) 培训课时：30分钟 -60分钟（依据学员人数） Location: Site 培训地点：营运点

Fun Foreign Language 趣味外语 Basic Makeup Skills 基础妆容技巧 Service Etiquette & Complain Solving 服务礼仪&投诉处理 Cook & Pastry Cook training 厨师 & 点心师培训

Cook Training – Cook & Pastry Cook 厨师培训--- 厨师&点心师培训 ---Help You Grow and Success 帮你成长、助你成功 Training Objective: Cooking skills matching new position 培训目标: 掌握与新岗位匹配的厨务技能 Training Content: Cooking skills 培训内容: 烹饪技巧 Target Group: Potential cook and pastry cook 目标学员：有成为厨师或点心师潜力的员工 Duration: 3 Months 培训周期：3个月

Deadline: April 18th,2014 报名截止日期：2014年4月18日 Contact Person/ 联系人：Sally ZHONG/ 钟生芳 Phone/ 电话：021-23256321 Email/ 邮箱：sally.zhong@sodexo.com