Lesson 19 Claims.

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1 Lesson 19 Claims

2 有关索赔的信函 索赔一般由买方通过信函方式向卖方提 出。索赔函应严谨、简洁和完整，态度积极、 礼貌，而不要尖刻、咄咄逼人，通常包括以
下要点： 首先表示遗憾并提出索赔。 详述索赔的理由。 要求对方对损失进行调查研究并迅速理赔。 最后表示期望或感谢。

3 重要语言知识点 Shanghai Commodity Inspection Bureau 上海商品检验局 evidence v. n. 证明
short weight 短重 shortage n. 短重 short-delivered 短交 short-landed 短卸 thorough adj. 彻底的，完全的，详尽的，细致深入的 examination n. 检验，化验 improper packing 包装不妥 to register / claim / file / lodge / raise a claim against / with sb. 向某人提出索赔 survey charges 检验费 total amount of claim 索赔总额 refund n. 退款，偿还 to let sb. down 使某人失望 settlement n. 解决，结算，清账

4 常 见 句 型 On checking the goods we found that only 450 cases of Chinese Black Tea were shipped though 500 cases had been entered on both the packing list and the invoice. The full consignment is urgently required by our customers, so it is absolutely essential that you ship the additional 50 cases of Chinese Black Tea on the earliest possible flight from Shanghai. This is the third time during the year that you have short-shipped one of our orders. If there is any further repetition of this ,we will be forced to look for an alternative supplier. We have just received the Survey Report from the Shanghai Commodity Inspection Bureau evidencing the short weight for this consignment. The cause of this short weight was already explained to you in our last . A thorough examination confirmed our previous report: improper packing is the cause of the damage for which the supplier is responsible.

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