Operations Management Unit 5: Analyzing Processes (1)

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1 Operations Management Unit 5: Analyzing Processes (1)
授課教師： 國立臺灣大學工商管理學系 黃崇興 教授 【本著作除另有註明外，採取創用CC「姓名標示－非商業性－相同方式分享」台灣3.0版授權釋出】 本課程指定教材為 Operations Management: Processes and Supply Chains, 10th ed., Lee J. Krajewski, Larry P. Ritzman, and Manoj K Malhotra, Pearson Education, ©2013 本講義僅引用部分內容，請讀者自行準備。

2 Process Analysis p.141

3 A Systematic Approach p.141 Figure 4.1

4 Documenting The Process

5 Flowcharts p.143 p.144 Figure 4.2 p.144 Figure 4.3

6 Swim Lane Flowcharts p.145 p.145 Figure 4.4

7 Work Measurement Techniques
p

8 Learning Curves p.149 Figure 4.7

9 Process Charts p p.150 Figure 4.8

10 Evaluating Performance
p.151 Figure 4.9

11 Data Analysis Tools p

12 EXAMPLE 4.2 Pareto Chart for a Restaurant

13 EXAMPLE 4.3 Analysis of Flight Departure Delays

14 版權聲明 頁碼 作品 版權圖示 來源/作者 2-13 Process Analysis...EXAMPLE 4.3 Analysis of Flight Departure Delays Pearson Education / Lee J., Larry P. Ritzman, and Manoj K Malhotra, Operations Management: Processes and Supply Chains, 10th ed., P 本作品以著作權法第46、52、65條合理使用。瀏覽日期：2013/03/06。 2 - 13 Pixabay/ Unknown 本作品屬公共領域之著作。瀏覽日期：2013/03/06。