配色参考方案： 建议同一页面内 不超过四种颜色， 以下是 13 组配色 方案，同一页面 内只选择一组使 用。（仅供参考） 客户或者合作 伙伴的标志放 在右上角. 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 HUAWEI TECHNOLOGIES CO., LTD. Security Level: Introduction of Support-E (For customer) support.huawei.com/enterprise SUPPORT-E Team

英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Introduction of Support-E privilege Support-E 8 functions for current version Confidentiality level of Support-E resources How to obtain and enhance privilege Overview of obtaining account privilege Register for a basic account （ Uniportal ） Enhance privilege for partner engineer (difference between partner engineer account and partner admin account; how to associate to admin account) Enhance privilege for product/maintenance customer Q&A Business scope of Support-E Composition of Support-E resource Support-E Resources Quick Reference Guide Support-E platform planning Contact for feedback or help and marketing material Content

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息 未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 3 Support-E 8 functions for current version

HUAWEI TECHNOLOGIES CO., LTD. Page 4 Huawei Confidential Browsing and download of materials Support content of interest can be located quickly by navigation, search and association. You can read the materials online and locate the information by going to a certain chapter or a keyword search.

HUAWEI TECHNOLOGIES CO., LTD. Page 5 Huawei Confidential Software and fixes update Software and fixes are aggregated on the same page to allow quick access. Access of restricted software can be requested by online application. Each version and fix has a detailed description. No more hassle!

HUAWEI TECHNOLOGIES CO., LTD. Page 6 Huawei Confidential Knowledge base Knowledge base is where you learn and share experience. A large collection of cases and technical articles is available. You are more than welcome to submit your own article to share with others. There are abundant cases to help you solve common issues and complete installation or maintenance tasks quickly.

HUAWEI TECHNOLOGIES CO., LTD. Page 7 Huawei Confidential Channel training Channel training is dedicated to the partners. Courses about products and solutions and certification courses are provided. Partner engineers can learn the related courses online. Huawei attaches a lot of importance to the capability improvement of its partners and spares no efforts to enable its partners. Many valuable courses are offered online.

HUAWEI TECHNOLOGIES CO., LTD. Page 8 Huawei Confidential Technical forums Support-E boasts Chinese and English technical communities, including many specialized forums. Personal space is also supported. All registered users can browse the forums and comments. Huawei engineers are there to give you a real- time response.

HUAWEI TECHNOLOGIES CO., LTD. Page 9 Huawei Confidential “Q & A” community The “Q&A” community takes full advantage of the wisdom of a multitude of people to enable collaboration. Huawei experts are also there to answer questions online. Everyone is simultaneously a teacher and a student in “Q & A”. Earn points and you can be the guru!

HUAWEI TECHNOLOGIES CO., LTD. Page 10 Huawei Confidential Enterprise News Support-E is the official online platform to make announcements of Huawei Enterprise. Keep an eye on the News and you will know the latest policy and actions of Huawei Enterprise and the latest product information.

HUAWEI TECHNOLOGIES CO., LTD. Page 11 Huawei Confidential Approval The partner admin (the owner of the admin account) approves the application. Reseller CSP ASP HALP Partners Association Users can click “associate to a partner” in “My Space” to enter the PRM account or the company ID of the partner. Registration It only takes you 1 minute to fill in personal information and register. Management The partner admin can check the users having been processed or cancel the association in “My Space”. Support-E allows channel partners to grant access to their own engineers. Partner engineers who apply for “association” and get approved will have the access of partner engineers. Channel self-management User logs on to Support-E Selects the associating partner The Partner grants access to the user User gets partner engineer access

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息 未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 12 Confidentiality level of Support-E resources The level of content shown to a user is determined by the service policy and by the user’s role. Privilege levelAudienceExample (for your reference) InternalHuawei engineer onlyCross-BG sales of software, warning, defect case for internal, maintenance document, testing document and version document. Service channel support Huawei engineer Service partner engineer High end SW, regulation on engineering quality, acceptance manual, maintenance guide and testing guide. Customer support Huawei engineer Service partner engineer Maintenance customer Product customer Sales partner engineer Mid to low end SW, standalone product document (PDF, HTML), product document package (HedEx), some maintenance documents and some version documents (e.g. version specification). Registered usersAll registered userTerminal SW, news and promotional information. All usersGuestTerminal SW, news and promotional information.

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息 未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 13 Overview of obtaining account privilege Register for a basic account Associate to a partner Select enhance privilege Associate to product Associate to vendor service contract number The partner enhances privilege of engineer Account name Password System Manual opening partner admin account Enter the PRM account or Enterprise ID (the admin account) Partner engineer Product customer Maintenance customer Partner admin Send the product ESN and contract number to m for association to the product. m Uniportal Steps of enhancing privilege 1 ： Register for a basic account on Uniportal 2 ： Support-E assigns a basic account to the user 3: A basic account obtains the privilege of the role Send the service contract number via for association to it.

HUAWEI TECHNOLOGIES CO., LTD. Page 14 Huawei Confidential Register for a basic account on Unipotal Support-E is the portal of Enterprise service. It manages user information based on the unique Web ID of user or what we call “One person one ID”. Log in to Support-E You can log in to Support-E with an Support-E account (i.e. a Uniportal account). Before logging in user only has access to a few contents on the website. More contents such as SW, documents and training materials are available to registered and logged in users. Some content is only accessible to users with an enhanced privilege by association. Register It only takes you one minute to open an account if you don’t have one. (Registration for an account of Huawei systems is always done at Huawei Uniportal. That means you open a basic account on Uniportal and other systems assign privilege to the basic account and enhance it additionally.)

HUAWEI TECHNOLOGIES CO., LTD. Page 15 Huawei Confidential Enhance privilege for partner engineer Partner admin approval The Partner grants access to the user User gets the privilege of a partner engineer Reseller company CSP company ASP company HALP company Reseller employee CSP employee ASP employee HALP employee Partner Click “associate to a partner” in “My Space” and enter the PRM account or the Enterprise ID of the partner (the admin account). Selects and associates to a partner User logs in to Support-E

HUAWEI TECHNOLOGIES CO., LTD. Page 16 Huawei Confidential The relationship and difference between partner engineer account and partner admin account Every Support-E user has a unique account. 1 ： Partner admin account Each partner can apply for one admin account who approves the request of association of its own engineers and enhance their privilege. The way of applying for an admin account: Send an to Attachment: Account Application Form: 2 ： Partner engineer account Partner engineer can apply for association to a partner in My Space after opening a basic account. Once the admin account approves the application, the partner engineer gets the partner engineer privilege. 3 ： Commonality and difference between the two They have the same privilege for content on the website. In addition to that, admin account can approve the association request made by engineers of its company. In future releases, admin account will have more privilege than engineer account, such as commercial management and contract management among others.

HUAWEI TECHNOLOGIES CO., LTD. Page 17 Huawei Confidential Association to the admin account （ 1 ） 1 ： Log in to Support-E and click My Space>Enhance My Privilege 2 ： Click the link for association ： (alternatively you may click My Space>Associate Account> Associate Account)

HUAWEI TECHNOLOGIES CO., LTD. Page 18 Huawei Confidential Association to the admin account （ 2 ） 3 ： Fill in and submit the application. Once the admin approves it, you will get the privilege of a partner engineer. 4 ： Channal Partner admin can review in: My Space > My To-Do > Association Requests （ approve or reject ）, after approve, Channal engineer can get the same Privilege resource as the Channal Partner admin account.

HUAWEI TECHNOLOGIES CO., LTD. Page 19 Huawei Confidential Enhance privilege for product/maintenance customer Logs in Provides ESN, company name and product name Support-E associates the user to the product and contract number at backend Registration completed Registered/basic user The user is now entitled to the privilege of associated products (warranty/maintenance) Send an to Access content

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息，未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 20 Business scope of Support-E 【 Introduction of Support-E project 】  Support-E takes the place of “Support” and “Training” of the Enterprise portal.  SW, materials, tools and notification are delivered in a unified manner and based on entitlement to improve efficiency and customer satisfaction.  “Training” covers channel partner users, enterprise users and the general public. It aims to improve personal skills and channel capabilities. 【 Introduction of Support-E project 】  Support-E takes the place of “Support” and “Training” of the Enterprise portal.  SW, materials, tools and notification are delivered in a unified manner and based on entitlement to improve efficiency and customer satisfaction.  “Training” covers channel partner users, enterprise users and the general public. It aims to improve personal skills and channel capabilities. To build Support-E into a self-service and collaboration platform and to serve as the transaction center of online support for Enterprise. Support-E aims to reduce service cost and enhance service experience.

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息，未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 21 Resource on Support-E 1 、 So far 34,028 product materials have been published, 52.35% of which is in Chinese and 47.65% in English. Below describes the resource of Support-E. We are and will be maintaining and updating the resource constantly. In total, there are more than 100,000 pieces of content. The content will be open to users to the greatest extent while we follow the confidentiality requirements and service policy. 2 、 3,840 versions have been published, 55.44% in Chinese and 44.56% in English. 3 、 62,596 cases have been published, 96% in Chinese and 30.04% in English. 4 、 2,547 warning notices have been published, 52,61% in Chinese and 47.39% in English. 5 、 96 rectification notices have been published, 54.17% in Chinese and 45.83% in English. 6 、 107 life cycle notices have been published, 57.94% in Chinese and 42.06% in English.

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息，未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 22 Support-E Resources Quick Reference Guide

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息，未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page Platform planning The IT industry is constantly changing amidst the global information tidal wave. That’s why the Huawei Enterprise online service platform will continue to add new features in a bid to meet customer requirements, enhance user satisfaction and strive to be a leading online service platform in the industry Online platform Advanced platform Innovative platform Build Support-E platform for enterprises, provide online service capabilities and support the needs of enterprise users. Basic platform Unified delivery of materials and software Cases submission and sharing Training and certification Technical forums and “Know it” community. Personalization and customization; remote service capability and mobile application capability; online purchase of services. Search and enquiry self- service Personalized subscription and customization Online tools Online payment Mature remote service capability and mobile application capability; intelligent service and cloud-based service and operation. Virtual assistant Advanced communities Intelligent diagnosis and maintenance Cloud-based service and operation

HUAWEI TECHNOLOGIES CO., LTD. 华为保密信息，未经授权禁止扩散 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角. Page 24 Contact for feedback or help If you have any question about Support-E, send an to Marketing Material

Thank you 英文标题 :32-35pt 颜色 : R153 G0 B0 内部使用字体 : FrutigerNext LT Medium 外部使用字体 : Arial 中文标题 :30-32pt 颜色 : R153 G0 B0 字体 : 黑体 英文正文 :20-22pt 子目录 (2-5 级 ) :18pt 颜色 : 黑色 内部使用字体 : FrutigerNext LT Regular 外部使用字体 : Arial 中文正文 :18-20pt 子目录 (2-5 级 ):18pt 颜色 : 黑色 字体 : 细黑体 配色参考方案： 建议同一页面内 不超过四种颜色 ，以下是 13 组配 色方案，同一页 面内只选择一组 使用。（仅供参 考） 客户或者合作 伙伴的标志放 在右上角.