Project Two Day-to-day work

Learning Objectives describing daily routines, personal likes and dislikes and working experience.

Task one: Occupations

Objective: Learn to know how to provide and collect job-related information

Skills for communication on the phone Learning Focus 　 Skills for communication on the phone

I Saying what you do A Listening. 1. Read the two business cards and work out what they have in common.

2. Discussion. 1) What information is provided in the card on the left and the one on the right? (such information as company, card owner, position, the address of the company, the contacting ways and so on.)   2) What do they have in common?   (company lines, position, the address of the company, the contacting ways.) 3) What can you draw after doing such a study on the cards? ( note that a business card should only carry the information related to business .)

3. Listen and judge who is called. Suggested answer: George Braun

B. Presentation 1. Work out the people’s jobs in the illustrations. 2. Suggested answer: 1) receptionist/ secretary, 2) marketing manager, 3) receptionist 4) secretary, 5) executive/CEO, 6) engineer, 7) supervisor

3. Put the jobs in the box under correct headings. Suggested answer： Professional & technical Administrative Clerical & office lawyer Sales manager secretary accountant executive typist engineer supervisor receptionist Doctor/teacher CEO/president Sales clerk

II Telephoning A Presentation and listening 1. Listen and find: 1) How many people does Fergusan talk to? 2) Who does she want to talk to? 2. Check the answer. Suggested answer: 1) Three, 2) George Braun.

B Language focus Practise telephone conversation with the guiding of the flowchart. Demonstration.

Situational dialogue Situation: Suppose you are Clark Smith from ABC Electronic Company, you are now talking to the receptionist on the phone, you want to speak to the sales manager Robert Jones.

sample A: Good morning! Hi-tech Computing. B: Good morning, this is Clark Smith from ABC Electronic Company. A: Can you repeat that, please? B: This is Clark Smith, c-l-a-r-k, from ABC Electronic Company. I want to speak to Robert Jones in the programming department. A: Hold the line, I’ll put you through. B: Thanks a lot.

C Say the Names of these companies in B. Checking: Suggested answer: JVC is Japan Victor Company(audio-visual products) BASF is Badische Anilin and Soda-Fabrik a chemical company (德国，巴斯夫集团 巴斯夫是世界领先的化工公司，向客户提供一系列的高性能产品，包括化学品、塑料品、特性产品、农用产品、精细化学品以及原油和天然气。巴斯夫是全球最大的化工公司，被美国商业杂志《财富》评为“全球最受赞赏化工公司”；同时在德国所有公司的跨行业评比中，巴斯夫名列第二。 )

IBM is International Business Machines,国际商业机械公司,或万国商业机器公司的简称。总公司在纽约州阿蒙克市，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，目前拥有全球雇员 30多万人，业务遍及160多个国家和地区。该公司创立时的主要业务为商用打字机，及后转为文字处理机，然后到计算机和有关服务。 ICI is Imperial Chemical industry是英国帝国化学工业集团的简称,其前身是英国卜内门化学工业有限公司简称ICI，是一个全球性的化工集团，、全球最大的建筑装饰漆供应商之一，在全球化工行业名列前十。ICI成立于1926年，由当时英国4间最大的化工公司合并而成，总部设在英国。

BMW is Bayerische Motoren Werke宝马公司的历史始于1916年，最初是一家飞机发动机制造商。1928年，BMW收购了埃森那赫汽车厂，并开始生产汽车。如果从BMW在Eisenach的第一家工厂计起，BMW现在已有100多年的历史。BMW一贯以高档品牌为本，集团拥有BMW、MINI和Rolls-Royce（劳斯莱斯）三个品牌。这些品牌占据了从小型车到顶级豪华轿车各个细分市场的高端，使BMW集团成为世界上唯一一家专注于高档汽车和摩托车生产的制造商。 AEG is Allegemeine Elektrizitats Gesellschaft:德国通用电器公司，主要生产专业电动工具。 AT &T is American Telephone & Telegram:　AT&T的前身是由电话发明人贝尔于1877年创建的美国贝尔电话公司。美国电话电报公司（AT&T）是一家美国电信公司，创建于1877年，曾长期垄断美国长途和本地电话市场。 AT&T在近20年中，曾经过多次分拆和重组。目前，AT&T是美国最大的本地和长途电话公司, 总部位于得克萨斯州圣安东尼奥。

III Finding out information about people A Listening Review :what information a business card should carry. (key: a business card should only carry the information related to business , such as company, card owner, position, the address of the company, the contacting ways.)

2. What information is missing in the cards? ( 1) name, 2) company’s address, 3) fax number, 4) company, 5) position, 6) telephone number, 7) E-mail address )

3. Listen and work out what information is missing? During the first listening ,try to catch the missing information and put in on the card. During the second listening, try to master the way for collecting information related. Suggested answer: 1) Oliveira, 2) Rua Cachambi, 22260-000, Rio de Janeiro, Brazil 3) 55 21 394 6845, 4) Oceania, 5)Sales representative , 6) 813 3827 4848, 7)ytaka@sales.com.jp

B Language focus Take down the questions employed in collecting information: Suggested answer: 1) What’s her surname? 2) What’s her address? 3) What’s her fax number? 4) Who does he work for? 5) What does he do? 6) What’s his telephone number? 7) Does he have an E-mail address?

C Presentation 1. Study the phone numbers. This section is aimed at training the skills with numbers. 2. Students should be aware of the way to present numbers: 1) xxx xxx ,2) xxxx xxxx ,3) xxx xxxx,4) xxx xxxx xxxx.

Sum-up In this task, we learn 1. general jobs in business ( accountant, executive, supervisor, auditor, inspector, manager, receptionist, and etc.) 2. general catalogue of jobs in business (administrative, professional, clerical.)

3. way to provide one’s job information (I work for___, I work as ____, my telephone number is _________) 4. way to collect one’s job information (Who do you work for ? What do you do?What is your telephone number ?) 5. What information should a business card carry? (Company, card owner, position, the address of the company, the contacting ways.)

Assignment 1. Design a business card for your self. 2. Oral practice on how to get information about one’s job on phone