Module Six Business Travel.

Presentation on theme: "Module Six Business Travel."— Presentation transcript:

1 Module Six Business Travel

2 6.1 Business travel 商务旅行 Focus 学习重点 熟悉与商务旅行相关的词汇 学会谈论商务旅行的相关话题
练习在听力和阅读过程中寻找具体信息 掌握间接引语的用法 登机过程

3 New Words and Expressions
aircraft [‘ɛəkrɑ:ft] n 飞机.(强调民航) check-in 登记，报到，记录 check-in counter 值机柜台(乘飞机时办理手续的柜台) delay [di’lei] v+n 耽搁，耽误，延误 journey n 旅程，旅行，行程 land v 着陆，登陆 luggage [‘lʌgidʒ] n 行李（与baggage同意）

4 passenger n 乘客，客人 passport n 护照 pilot [‘pailət] n 飞行员，领航员 take off 起飞，脱掉，取消，匆匆离开 travel [‘trævl] v+n 旅行，去某地

5 New Words and Expressions
air traffic controller 空中交通管制员 baggage handler 行李员 check-in baggage 登记行李 register one’s baggage 托运行李 carry-on bag 随身的包

6 boarding pass 登记牌 board v 登机,登船等; n 木板,布告板,董事会 economy [i‘kɔnəmi] n 经济，经济舱 first class 头等舱 business class 商务舱

7 New Words and Expressions
flight attendant [‘flait ə.tendənt] 空中乘务员 air-hostess 空中小姐 stewardess [‘stju:ədis] 女乘务员 identity card 身份证 return/ single ticket 往返/单程票

8 crew [kru:] n 机组人员，全体乘务员
security/ safety inspection 安检 connecting flight 中转航班 contraband [‘kɔntrəbænd] n 违禁品,走私品 lounge [laundʒ] n 休息室

9 Topic for discussion: You are a flight attendant or a staff in airport, and your job is to introduce the passengers the process of boarding plane. How to do it in English? 1. ticket 2. check-in counter 3. boarding pass 4. baggage 5. security check

10 Business travel

11 Flight problems

12 登机流程 国内航班提前一个半小时。国际航班提前2小时到达机场。
到机场后，先找值机柜台（一大排连起来的柜台），每个柜台都有显示屏，显示航空公司名称和航班号，找到你乘坐的航班号对应的柜台，持身份证换登机牌。 如果你有行李或违禁物品，可以在值机柜台办理托运，把行李交给值机员就可以。国内航班20KG以内行李免费。

13 如果你想购买飞行意外险，可以到机场的总服务台购买。
(flight accident assurance) 换完登机牌后，就可以进入安检通道，这里要对你的安全性进行检查，遇有违禁物品，在这里会被处理掉。 (passage/path for security check) 过完安检通道后就进入隔离区，到隔离区后，按登机口，找到登机口，在入口处休息等待登机。 持登机牌登机，进入机舱后，按登机牌上指示的坐位，找到坐位坐好。如果随身行李，可以放在头顶的行李箱中。 (suitcase carrier) 系好安全带，开始愉快的飞行旅程。

14 到达目的地后，按指示方向出港，如果你有托运行李，请到机场大厅，那有输送皮带将您的行李送出来。如果机场比较大型，皮带也可能有多条，但每条都会有显示屏显示航班号，你要按号去查找并领取。
领取行李后，给行李人员核对一下行李号和登机牌号码，就可以出港了。飞行旅程结束。 如果你乘坐的是经停航班，到达经停城市后，所有的乘客要下机，下机后，就在隔离区等待半小时到1小时，此时你可以四处活动一下，可以上上厕所，逛逛商店，但不要出隔离区，因为你没有手续，无法进入安检通道。等待通知，不要离登机口太远，等待重新登机后，继续后半段旅行

15 Flight expressions frist class 头等舱 business class 商务舱
economy class 经济舱 round-trip ticket 往返机票 single/one-way ticket 单程票 Air traffic controller 空中交通指挥员 Departure board 出港指示牌 Departure lounge/hall 候机室 International/domestic flight 国际/国内航班 Boarding pass/card 登机牌 Airport terminal 机场航站楼

16 Check in办理登机手续 check out 结账离开
Construction fee 机场建设费 Baggage handler 行李员 Passport control 验护照 Luggage/baggage claim 行李领取处 Gate; departure gate 登机口 Scheduled time 预计到达时间 Actual time 实到时间 Take off/land 起飞/降落 Delayed; cancelled 延期/取消 Luggage tag 行李标签

17 Trip & Journey travel旅行 journey 旅途, 可以至真正的旅游中的旅途,也可以引申为人生旅途等
He needs to travel between cities all the time. 他需要在不同城市间来回穿行. Life is a journey full of surprises. 生活是充满惊奇的旅途. How was your trip to shanghai last week? 你上周去上海的旅途如何?

18 Reported/indirect speech
She says, “I am hungry”. What does she say? She says that she is hungry. 人称时态等的变化

19 No card, no ticket

20 On this accasion, we would like to refund you $375.
Dear Mr Bennet, The editor of our in-flight magazine has written to me about your complaint. I have spoken to the check-in staff, and they told me what they do in these situations. As credit card fraud is a serious problem nowadays, we make every effort to protect our customers. On this accasion, we would like to refund you $375. And we look forward to seeing you on board one of our planes in the future. Yours sincerely 20

21 Write the correct word from exercise 1 in each space.
1. How long does the _______ from here to Paris take? 2. Do you often _______ in your job? 3. “Have a good _____ !” 4. I’m coming back next week, so I need a _______ ticket. 5. You can only take one piece of _______ on the aeroplane. journey travel trip return luggage

22 Listen to four air passengers talking about their experiences
Listen to four air passengers talking about their experiences. Comlete the descriptions with the number of the speaker(1-4). Passenger ____ was very satisfied with the service he/she received. Passenger ____ missed his/her flight because of overbooking/lateness. Passenger ____ was delayed because of a strike. Passenger ____ was delayed because of bad weather. Listen to the passengers again. Choose the best edning(A, B or C) for each sentence(1-4). 3 1 4 2

23 Look at these sentences
Look at these sentences. The first sentence in each pair is from the recording and is in reported speech. Complete the second sentence with direct speech(the words of the speakers). 1. The man at the desk said that the plane was already full. The man at the desk said, “The plane _____ already full.” 2. The woman told me to go back to my hotel and wait. The woman said, “_____ back to your hotel and _____.” 3. She said they were going to close the airport, and she didn’t know for how long.” She said, “We ________ to close the airport. I __________ for how long.” 4. The woman in the lounge said she would bring me some food. The woman in the lounge said, “I __________ you some food.” 5. The announcement said there would be no cancellations that day, only delays. The announcement said, “There _________no cacellations today, only delays. is Go wait don’t know are going will bring will be

24 Listening: Flight problems 航班问题
Speaking： Process of boarding Describe the process of boarding with the words listed above.

25 Grammar：Reported speech 间接引语
Direct speech Reported speech tense am/is/are Was/ were Present simple Past simple Present continuous Past continuous Past perfect Present perfect Future with will would can could

26 Change these sentences into reporded speech
1. The flight attendant said, “Your luggage is over the limit.” The flight attendant said(that) my luggage was over the limit. 2. He said, “You will have to pay an excess charge of £45.” He said(that) I would have to pay an excess charge of £45. 3. The flight attendant told us, “The weather could be bad.” The flight attendant told them(that) the weather could be bad. 4. She said, “Your plane is going to take off at 15:55.” She said(that) my plane was going to take off at 15:55. 5. The passenger said, “I don’t eat meat.” The passenger said(that) he didn’t eat meat. 6. He said, “I would like the vegetarian menu, please.” He said(that) he would like the vegetarian menu.

27 直接引语和间接引语

28

29 时态变化 不变化 变化

30 Jack says. “ I am the king of the world. ”
直接引语变间接引语 时态不变化 直接引语主句是一般现在时 Jack says. “ I am the king of the world. ” Jack says （that） he is the king of the world.

31 直接引语是过去完成时 Jack asked,“John, where had you gone last night?” Jack asked John where he had gone last night.

32 直接引语是过去进行时 Jack said , “John , where were you going when I met you in the street?” Jack asked John where he was going when he met him in the street.

33 直接引语中有具体的过去某年、某月、某日作状语，变为间接引语时，时态不变。
直接引语变间接引语 时态不变化 直接引语中有具体的过去某年、某月、某日作状语，变为间接引语时，时态不变。 Xiao Wang said, “I was born on April 20, 1980.” Xiao Wang said （that） he was born on April 20, 1980.

34 直接引语变间接引语 时态不变化 直接引语是客观真理。 "The earth moves around the sun and the moon moves around the earth”, the teacher told me. The teacher told me （that） the earth moves around the sun and the moon moves around the earth.

35 ought to, had better, used to Peter said, "You had better come today."
直接引语变间接引语 时态不变化 直接引语中的情态动词没有过去时的形式 ought to, had better, used to Peter said, "You had better come today." Peter said （that） I had better go there that day.

36 直接引语主句为过去时，从句为： 直接引语变间接引语 —变时态 （递减） 现在时——过去时； She said,“ We hope so."
直接引语变间接引语 —变时态 （递减） 直接引语主句为过去时，从句为： 现在时——过去时； She said,“ We hope so." She said they hoped so. 过去时——完成时; She said ,“She loved you .” She said She had loved you . 一般将来时——过去将来时 She said, "He will go to see his friend.” She said he would go to see his friend.

37 主句为过去时，直接引语为： 一般现在—— 现在进行—— 现在完成—— 一般过去—— 一般将来—— 将来进行—— 现在完成进行——
直接引语变间接引语 —变时态 （递减） 主句为过去时，直接引语为： 一般现在—— 现在进行—— 现在完成—— 一般过去—— 一般将来—— 将来进行—— 现在完成进行—— 一般过去 过去进行 过去完成 过去完成 过去将来 过去进行 过去完成进行

38 句型变化 陈述句 疑问句 祈使句 感叹句

39 直接引语是陈述句时 He says，“I am Bond ,James Bond. ”
He says （that）he is Bond ,James Bond.

40 直接引语是疑问句时 Shelley says, “ If winter comes, can spring be far behind?”
一般疑问句 Shelley says, “ If winter comes, can spring be far behind?” Shelley asks if winter comes, whether /if spring is far behind.

41 直接引语是疑问句时 He said to me, “Do you go to school by bus or by bike?”
选择疑问句问句（只用whether） He said to me, “Do you go to school by bus or by bike?” He asked me whether I went to school by bus or by bike.

42 PRACTICE “Tom doesn't like sports, does he?” she asked.
She asked whether Tom  liked sports . He said to me, “ Are you going home this weekend?” He asked me if/whether I was going home that weekend. She asks me,“ Are you in heaven or in hell?” She asks me whether I am in heaven or in hell.

43 Practice Juliet says, “ Oh, Romeo, Romeo, why your name is Romeo?”
直接引语是特殊疑问句时 Juliet says, “ Oh, Romeo, Romeo, why your name is Romeo?” Juliet asks to Romeo why his name is Romeo. Practice He asked me,“What do you want ?” He asked me what I wanted.

44 直接引语是感叹句时 Practice He said, “ How happy I am!”
The man says, “What a beautiful day it is !” The man says what a beautiful day it is. The man says that it is a beautiful day . Practice He said, “ How happy I am!” He said how happy he was.

45 直接引语是祈使句时 The godfather says, “Keep your friends close, but your enemies closer.” The godfather tells his sons to keep your friends close, but your enemies closer.”

46 人称变化 一随主 二随宾 三不变

47 直接引语变间接引语 一随主 The terminator says, “I’ll be back.”
直接引语变间接引语 一随主 The terminator says, “I’ll be back.” The terminator says （that） he’ll be back .

48 PRACTICE Jack says. “ I am the king of the world. ”
Jack says （that） he is the king of the world. He says , “I am Andy Liu.” He says （that） he is Andy Liu. He says，“I am Bond ,James Bond. ” He says （that） he is Bond ,James Bond.

49 直接引语变间接引语 二随宾 Jack says to Rose , “You jump, I jump.”
直接引语变间接引语 二随宾 Jack says to Rose , “You jump, I jump.” He says to Rose that she jumps, he jumps .

50 PRACTICE My darling asks me ,“ Why are you late again?”
My darling asks me why I am late again.

51 He says to me, “You are gorgeous.”
He says to me （that） I am gorgeous.

52 She tells him，“You are in hell.”
She tells him （that） he is in hell.

53 直接引语变间接引语 三不变 He says, “Jack loves you .”
直接引语变间接引语 三不变 He says, “Jack loves you .” He says （that） Jack loves you . 如果引语中的主语或宾语是第三人称一般不需要变化.

54 Reading: No card, no ticket 无信用卡，无飞机票
Focus 学习重点 Learn how to write a complaint letter（学会写投诉信） How to deal with a complaint via media （怎样通过媒体处理投诉） How you expect your problem to be solved（问题怎样得到解决）

55 Dear Editor Last month I bought a ticket online for a flight from Frankfurt to Lisbon. When I arrived at the airport, the person at the check-in desk wanted to see the credit card that I had used to purchase the ticket. I explained that somebody had stolen my card while I was in Germany, so I had a new one. This card had my name on it, but it had a different card number. I showed the airline representative both my passport and my copy of the confirmation . However, he shook his head and said I would have to purchase another ticket if I could not show him the original credit card.

56 Dear Editor Reluctantly, I paid £375 for another ticket to Lisbon. When I was back in Portugal, I contacted the airline customer service by phone and, after half an hour of conversation and argument, the airline company basically said there was nothing they could do. I don’t think I should pay twice for my airline ticket. Can you help me?

57 Dear Traveller I hope that we have been of help to you and that your next trip is trouble-free. The terms and conditions on the airline’s website say that, for security reasons, to obtain a boarding pass, you must present the same credit card that you used to buy your ticket. The next time you have a problem like this, ask to talk to a manager or a supervisor. Remember, a check-in clerk’s job is to apply the rules. A manager can decide to make an exception. I recommend that you contact the airline again, explain your circumstances, and ask for a refund.

58 Dear Traveller Dear Sean,
Thank you for writing to us about your experience. I agree with you that it seems unfair of the airline to charge you for another ticket, but the airline rules tell a different story. This is because the airline wants to prevent someone from buying a ticket with a stolen card. This is reasonable, but it is easy to check new cards with a simple phone call. Charging you another £375 was unreasonable.

59 6.2 Travel arrangements 旅行安排
Focus 学习重点 熟悉与旅行相关的词汇 学习掌握如何进行旅行安排的相关技能 练习在听力与阅读过程中寻找具体信息 掌握有关旅行安排的电子邮件的写法

60 Hotel amenities 宾馆便利设施
lobby, a lift, free newspaper, a direct-dial telephone, extension, a jacuzzi(亚库齐浴/水疗), a swimming pool, room service, a mini bar, air-conditioning, an Internet connection, TV set, computer, a hair dryer(吹风机), a conference room, conference equipment, a fitness room/ gym(健身房)

61 Hotel amenities 宾馆便利设施
translation services, laundry service, beauty saloon, restaurant, business centre, sauna, recreation centre, karaoke (KTV), dancing ball, boutique [bu:‘ti:k](精品店) , store, travel agency, etc.

62 Types of Hotels 宾馆的种类 (5、4、3、2、1） star hotel/ luxury hotel 星级/ 豪华宾馆
business hotel 商务酒店 inn 小旅馆 motel 汽车旅馆 hostel 招待所，学生公寓

63 Types of hotel room 宾馆房间的种类
single room 单人间 double room 双人间 standard room 标准间 suite 套房 president suite 总统套房 master suite 主套房 junior suite 普通套房

64 Useful expressions in hotel
book a room/ make a reservation check in check out room rate room service complimentary breakfast courtesy bus front desk

65 Useful expressions in hotel
manager receptionist porter attendant chambermaid waiter/waitress barman operator

66 Writing: Booking enquiries 订房咨询
Asking for information date room rate/ quotation facilities services location transport parking lot

67 Travel arrangements Hotel amenities

68 Which one is the most important?
Lift Jacuzzi (按摩浴缸) Mini bar hair dryer Fitness room 健身室 Free newspapers Air conditioning Swimming pool Conference room Translation services Direct-dial telephone Room service Internet connection Laundry service

69 Restaurant State-of-the-art gym Sports facilities: indoor and outdoor swimming pools, tennis courts, nine-hole golf course Secretary and translation services Business support: computers, printers and scanners, high-speed internet access, photocopying and faxing facilities 24-hour multilingual concierge service Airline reservations Internet broadband access Direct-dial multi-line telephones with voice mail

70 Dear Mr Rogers, We are looking for a hotel to host our marketing conference from 23/06 to 26/06, with about 20 people attending. We will need one conference room with a computer for PPT. We won’t need an internet connection. We will need full-board, single-room accommodation for everyone attending, for three nights from 03/06. Could you please confirm the availability of the rooms, and send me a full quote for the rooms and equipment? Yours sincerely

71 Dear… Thank you for your enquiry about hiring our hotel. We have 24 single rooms available for the dates you mentioned, and also one conference room. All of our conference rooms have computer presentation facilities with internet access. The accommodation costs$95 per room per night, and the conference room costs $650 per day, including the cost of equipment and the presence of a technician. Therefore, the total cost is $7,650. I look forward to hearing from you. Yours sincerely

72 At the hotel A business centre secretary deals with business people’s needs. A porter carries people’s bags and suitcases. A waiter works in a restaurants and brings food to customers. A chambermaid cleans and tidies hotel bedrooms.

73 Arranging business travel
09:00--- nine o’clock; nine am; o nine hundred hours; nine in the morning 12:15---a quarter past twelve; twelve fifteen pm 07:45---a quarter to eight; seven forty five am 21:30---half past nine; twenty one thirty; nine thirty pm 17:05---five past five; seventeen o five 22:40---twenty to eleven; twenty two forty; ten forty pm

74 New words & Expressions
Manchester ['mæntʃestə] 曼彻斯特（英格兰西北部港口城市） Glasgow ['glɑ:sgəu] 格拉斯哥（英国城市） Bristol ['bristl] 布里斯托（英国西部的港口） London Heathrow Airport ['hi:θrəu] 伦敦希思罗机场 Paris Charles De Gaulle Airport 巴黎戴高乐机场 Lyon ['laiən]里昂（法国城市）

75 Possible flights Any on Tuesday evening, or Air France at 06:40, and British Air ways at 06:20, on Wednesday morning.

76 Changes to flight details
We have just heard that there is going to be a strike by air traffic controllers in Pairs next week, so all flights to Pairs will be diverted to Lyons. The strike could last only a short time, but there is no guarantee of this. Therefore, we can give you a refund on your ticket, or alternatively make a booking for later date. Please let us know which option you would prefer. Yours sincerely

77 From: JK Wikins To: Travelense Subject: Re: Changes to flights details Thank you for your about the strike in Pairs next week. As I must go to Pairs, I’ll go by train. Therefore, I would be grateful for the refund on my ticket. Yours sincerely,

78 Dear Gianni, I haven’t received your data yet, and it’s getting to late. I have to write the report for Cairoli & Sons, and I need the data for this. Please send it by tomorrow morning. Thanks Margareha

79 Dear Emilia, Thanks for your report. I found it very useful and interesting. It was well written and complete. I’d like to talk to you personally about your conclusions. Would next Thursday be convenient? Best wishes Mark

80 Write a new email to the Carlton Hotel to make a booking enguiry
Write a new to the Carlton Hotel to make a booking enguiry. Use the phrases in italics, but invent your own details. Write words. Dear Mr Rogers, We are looking for a hotel to host our marketing conference from 23/06 to 26/06, with about twenty people attending. We will need one conference room with a computer for PPT presentations. We will need full-board, single-room accommodation for everyone attending, for three nights from 23/06. Could you please confirm the availablity of the rooms, and send me a full quote for the rooms and equipment? Yours sincerely.

81 Read the booking enquiry email from your partner
Read the booking enquiry from your partner. Write a reply confirming the availability of the rooms and eqipment, and giving the prices. Write 60-80words. Dear… Thank you for your enquiry about hiring our hotel. We have 20 single rooms available for the dates you mentioned, and also one conference room. All of our conference rooms have computer presentation facilities with Internet access. The accommodation costs £95 per room per night, and the conference room costs £650 per day, including the cost of the equipment and the presence of a technician. Therefore, the total cost is £7650. I look forward to hearing from you. Yours sincerely. David Rogers.

82 Listen to 5 conversations and check your answers to exercise 8.
Listen to the conversations again and choose the best answer(A, B or C) for each question(1-5) 1.C 2. C 3. A 4. A 5. C

83 Listening：Arranging business travel 安排商务旅行
Transportation flight/ by plane/by air train/ by train coach/ by coach ship/ by sea car/ by car bus/ by bus underground/ subway/ by metro taxi/ by taxi

84 Listen to the announcements and write the times.
Announcements 1 the next train from platform 6 departs at _____ Announcements 2 the Glasgow to London coach is at _____ Announcements 3 the Bristol Express will arrive at _____ Announcements 4 there are no flights until _____ Listen to Michael’s secretary calling the travel ageny. Which flight does she book? Flight No______ Time______ Listen to the conversation again and check your answers. 7:55 8:15 23:15 7:00 BA395 6:20

85 Speaking: Making a booking 预订
Focus 学习重点 Learn how to book a flight ticket （学会怎样订机票） Keep down the details about the time and the flight number （记录航班信息）

86 Writing: Changes to flight details 航班信息变化
Deal with the changes of flight time: take off, land, delay flight: transfer/ change/ shift to another airline/ flight; cancel boarding gate: change

87 Complete the from a travel agent to business clients using the information below. Write words. Give the to your partner. We have just heard that there is going to be a strike by air traffic controllers in Paris next week, so all flights to Paris will be diverted to Lyons. The strike could last only a short time, but there is no guarantee of this. Therefore, we can give you a refund on your ticket, or alternatively make a booking for a later date. Please let us know which option you would prefer. Yours sincerely.

88 Subject: Re: Changes to flight details
Reply to the travel agent’s stating what action you want them to take. Give the to your partner. Will you take the action your client wants you to take? From: JK Wilkins To: Travelease Subject: Re: Changes to flight details Thank you for your about the strike in Paris next week. As I must go to Paris, I’ll go by train. Therefore, I would be grateful for the refund on my ticket. Yours sincerely.

89 Writing Test: Part One Style of writing email Formal
With salutation（称呼语）, title（职称、头衔）, complimentary closing（结束语）, signature with full name（全称签名） Neutral Address to all, usually a notice, memo Informal Without title, just first name, without complimentary closing, signature with first name

90 Skills & Process of Email Writing 写电子邮件的技巧和步骤
1. Identify the style of 2. Read the instructions 3. Conclude all the relevant information 4. Check your writing for spelling, grammar and punctuation mistakes 5. Check the number of words

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