Resolving Conflicts 解决冲突

Presentation on theme: "Resolving Conflicts 解决冲突"— Presentation transcript:

1 Resolving Conflicts 解决冲突
Introduction: Why do we have conflicts? 介绍：为什么我们会发生冲突?

2 Resolving Conflicts 解决冲突
Introduction: Why do we have conflicts? 介绍：为什么我们会发生冲突? A. Basic differences between men and women (Men are from Mars, Women are from Venus.) 男人和女人的基本区别 (男人来自火 星，女人来自金星)

3 B. Differences in personality types
个性的区别

4 What type are you? 你是哪种类型?

5 What type are you? 你是哪种类型?

6 What type are you? 你是哪种类型 ?

7 B. Differences in personality types
个性的区别 1. Sanguine - 乐天型

8 B. Differences in personality types
个性的区别 1. Sanguine - 乐天型 2. Choleric - 急躁型

9 B. Differences in personality types
个性的区别 1. Sanguine - 乐天型 2. Choleric - 急躁型 3. Melancholy - 忧郁型

10 B. Differences in personality types
个性的区别 1. Sanguine - 乐天型 2. Choleric - 急躁型 3. Melancholy - 忧郁型 4. Phlegmatic - 冷静型

11 Resolving Conflicts 解决冲突
Two aspects of communication 交流的两个方面

12 Resolving Conflicts 解决冲突
Two aspects of communication 交流的两个方面 1. Relationship/communication types 关系/交流的类型

13 Resolving Conflicts 解决冲突
Two aspects of communication 交流的两个方面 1. Relationship/communication types 关系/交流的类型 2. Resolving conflicts. 解决冲突

14 I. Relationship/Communication Pyramid 关系/交流金字塔

15 Different Levels of Friendship & Communication 友谊和交往的不同阶段

16 Different Levels of Friendship & Communication 友谊和交往的不同阶段
Contacts – Multitudes 联系多种多样 [Small talk] 闲聊

17 Different Levels of Friendship & Communication 友谊和交往的不同阶段
Acquaintances – Many 相识 许多 [Facts] 事实 Contacts – Multitudes 联系多种多样 [Small talk] 闲聊

18 Different Levels of Friendship & Communication 友谊和交往的不同阶段
Good, close friends 亲密的好朋友 [Ideas, Opinions] 思想观点 Acquaintances – Many 相识 许多 [Facts] 事实 Contacts – Multitudes 联系多种多样 [Small talk] 闲聊

19 Different Levels of Friendship & Communication 友谊和交往的不同阶段
Committed Friends 忠实的朋友 [Feelings, heart] 用心投入感情 Good, close friends 亲密的好朋友 [Ideas, Opinions] 思想观点 Acquaintances – Many 相识 许多 [Facts] 事实 Contacts – Multitudes 联系多种多样 [Small talk] 闲聊

20 I. Relationship/Communication Pyramid 关系/交流金字塔

21 I. Relationship/Communication Pyramid 关系/交流金字塔
II. Understanding Levels of Relationships 理解关系的层次

22 I. Relationship/Communication Pyramid 关系/交流金字塔
II. Understanding Levels of Relationships 理解关系的层次 A. We need to know what the different levels of relationships are. 我们需要理解关系交往的不同层次是 什么。

23 B. The story of three girls
三个女孩儿的故事

24 Questions: Do you think Kathy was right in doing this? Why or why not? 你认为凯茜这样做对吗？为什么对，为什么不对？ Do you think Susie was right to leave without giving Kathy a chance to explain her attitude? 你认为苏茜不给凯茜机会解释自己的态度就离开对吗？

25 Questions: Do you think Jane was right to agree with Susie? 你认为珍妮赞同苏茜这样做对吗？ What would you do to resolve this situation? 如果是你，你会怎样做？

26 B. The story of three girls 三个女孩儿的故事
C. Conflict is not bad, we just need to know how to handle it! 有冲突并不是坏事，重要的是我 们需要知道怎样来解决。

27 “The deeper a relationship gets, the more possible it is that conflicts will happen.”
“你们之间的关系越深，冲突越有可能发生”

28 “The deeper a relationship gets, the more possible it is that conflicts will happen.”
“你们之间的关系越深，冲突越有可能发生” “Unresolved conflicts can ruin a relationship.” “冲突不解决会影响你们的关系。”

29 III. The four reactions 四种反应

30 III. The four reactions 四种反应
A. Withdrawal 退缩

31 III. The four reactions 四种反应
A. Withdrawal 退缩 B. I win. You lose. 我胜你败

32 III. The four reactions 四种反应
A. Withdrawal 退缩 B. I win. You lose. 我胜你败 C. Yielding 让步

33 III. The four reactions 四种反应
A. Withdrawal 退缩 B. I win. You lose. 我胜你败 C. Yielding 让步 D. Compromise 折衷

34 IV. Dealing with conflict 应对冲突

35 IV. Dealing with conflict 应对冲突
A. Mutual agreement – three important factors 达成共识

36 IV. Dealing with conflict 应对冲突
A. Mutual agreement – three important factors 达成共识 1. Attitude 态度

37 IV. Dealing with conflict 应对冲突
A. Mutual agreement – three important factors 达成共识 1. Attitude 态度 2. Approach 方法

38 3. Action 行动

39 3. Action 行动 Focus on: 焦注： Rather than: 而非：

40 3. Action 行动 Focus on: 焦注： Rather than: 而非： One issue 一件事 Many issues 多件事

41 3. Action 行动 Focus on: 焦注： Rather than: 而非： One issue 一件事 Many issues 多件事 The problem问题本身 The person 人

42 3. Action 行动 Focus on: 焦注： Rather than: 而非： One issue 一件事 Many issues 多件事 The problem问题本身 The person 人 Behavior 行为 Character 品格

43 Focus on: 焦注: Rather than: 而非：

44 Focus on: 焦注: Rather than: 而非：
Specifics 特殊性 Generalizations 一般性

45 Focus on: 焦注: Rather than: 而非：
Specifics 特殊性 Generalizations 一般性 Expression of Judgment of feelings 情感表达 character 论断品行

46 Focus on: 焦注: Rather than: 而非：
Specifics 特殊性 Generalizations 一般性 Expression of Judgment of feelings 情感表达 character 论断品行 “I” statements “You” statements 用“我”陈述 用“你”陈述

47 Focus on: 焦注: Rather than: 而非：

48 Focus on: 焦注： Rather than: 而非：
Observation of Judgments of facts 观察事实 motive 论断动机

49 Focus on: 焦注： Rather than: 而非：
Observation of Judgments of facts 观察事实 motive 论断动机 Mutual understanding Who’s winning or互相体谅 losing 谁输谁赢

50 V. Practical application 实际应用

51 V. Practical application 实际应用
A. Case Studies 案例研究

52 V. Practical application 实际应用
A. Case Studies 案例研究 B. Choose an area of your life where you will begin using these principles in your relationships. 在你的生活中选择一个领域的关系并 开始使用这些原则。