“OUR ROLE IN E-STRATEGY” CONCERT Meeting Taiwan – Taipei, November 13, 2002 Curt Haagedoorn Product Manager “OUR ROLE IN E-STRATEGY”

Our Role in E-Strategy Swets Blackwell 的e策略 WHAT IS E-STRATEGY ? e策略的定義 DIFFERENCES CONTRARY TO CONVENTIONAL STRATEGY ? 與傳統策略之差異 WHERE DOES SWETS BLACKWELL COME IN ? Swets Blackwell 的切入點 HOW CAN THIS BENEFIT YOUR E-STRATEGY ? e策略對組織的助益 “Today’s battles are information battles because information determines both perception and opinion. Those who use information weapons effectively, both to attack and to defend, will win. Those who do not will lose. Sun Tzu’s ancient wisdom for fighting traditional battles applies equally well to fighting information battles.”

E-Strategy versus Conventional Strategy e策略與傳統策略之比較 Mostly , the same (age old) rules apply ! 原則大同小異 The same key points are / 相同之處： Careful preparation & planning / 周延的準備與規劃 The need for up to date information / 需要即時的資訊 Know your environment / 瞭解身處的大環境 Align & Motivate your staff / 人員分工與激勵士氣 The difference lies in / 相異之處 Specific Tools Used / 工具不同 The Speed of its Effects / 產生效應速度不一 The Impact on Organizations / 對組織衝擊互異 Part of; not equal to conventional strategy / 涵蓋部份傳統策略

Some Definitions on E-Strategy e策略的定義 “The means to develop & change the way that an organization is operating by using e-business tools & techniques as a lever”. “組織利用電子商務的技術和工具，來開發改造其運作的方法” “E-Strategy is a means to an end; this end is to successfully implement and execute of the corporate strategy” “組織策略能成功運作執行的一種利器” “E-Strategy is using electronic tools, networks and systems (Internet) combined with process change, that helps an organization supporting its overall strategy” “結合電子化工具與網路系統作業流程的改變，使該組織能順利執行其整體決策”

Three World Famous Strategists 世界三大知名策略家: 宮本武藏、克勞賽維茨、孫臏

Principles of ancient Masters in Strategy still apply often Principles of ancient Masters in Strategy still apply often ! 古代大師所倡言的策略原則，歷久彌新！ “If you don’t know where you are; how can you know where you are going !?” (不 知 山 林﹑ 險 阻﹑ 沮 澤 之 形 者﹐ 不 能 行 軍) Sun Tzu / 孫子

Levels of E-Strategy e策略之層面 In General /一般組織 Swets Blackwell Macro level / 組織總體 - few companies have e-strategy here, or even conventional strategy. Very difficult to influence. 僅極少數組織於總體層面採用e策略，或傳統策略 Global Company level / 跨國組織 - some do, some don’t. 有些組織於此層面採用e策略 Basically no /基本上，無 but we can play an important role for consortia when negotiating with major publishers. 在代表電子資源採購聯盟與出版社協商時，扮演重要的角色 Yes, we do /有 An important part of our overall corporate strategy and evolves continuously. 已成為本公司整體企業策略的一部份

Levels of E-Strategy e策略之層面 In General /一般組織 Swets Blackwell Yes /有 both internally & externally using email, newsgroups, webpages, edi, e-procurement etc. 包括內部或對外所使用的電子郵件、電子資訊、網頁、電子資料交換與電子商務採購等 Yes /有的 it changed e.g. our sales model, distribution model, cost control, technical tools 我們的行銷通路模式、成本控制與技術性工具等皆有改善 Communication level /溝通傳達 most companies have this; although not always a ‘strategy’ 大部份組織採用此層面，雖然有些無涉“策略” Business Improvement level /改善營運 - many companies have this, but often very selective; not integrated approach. 採用e策略的組織為數眾多，但大都只有選擇性，非整合性的進行

WHERE DOES SWETS BLACKWELL COME IN ? SWETS BLACKWELL 的切入點 4 levels within E-Strategy / e策略的分四個層面 How do these apply to us ? / 使用的層級有 Global Level / 跨國性 Communication Level / 溝通傳達 Business Improvement Level / 改善營運 Next slides / 下一頁; graphics shows the effects on Swets Blackwell 以圖示呈現 Swets Blackwell 使用 e策略之成果

Librarian / Administrator SSS DSC SB Staff SWS SWOC ILS ERP/Legacy EDI E procurement End Users / Patrons Librarian / Administrator OPAC 2 1 3 4 5 6 7 8 9 10

Swets Blackwell’s Product Portfolio Subscription Management Process Products Search Select Order Renew Cancel Print Consoli-dated Electronic Direct Electronic Consoli-dated Claiming, complaints P & E Credit Card Purchase Card Print Direct Invoice Subscription Services Order Renew Cancel Claiming, complaints P & E Search Select Print Direct Electronic Direct Invoice SwetsWise subscriptions Search Select Order Renew Cancel Credit Card Purchase Card Claiming, complaints P & E Invoice Print Direct Electronic Direct SwetsWise on-line content FastPlus DataSwets Connect Electronic Consoli-dated Claiming, complaints P & E Print Consoli-dated Claiming, complaints P & E Print Consoli-dated Claiming, complaints P & E

SwetsWise -- result of an E-Strategy SwetsWise -- e策略的具體成果 Direct Result of our E-Strategy e策略的必然結果 Integrated Approach 整合模式呈現 Content & Features are part of the e-solution; not the main focus of e-strategy 內容與特色是e方案的部份，並非e策略的主軸 Tight integration with overall company strategy 與組織的整體策略密切結合 Use of latest technologies 應用最先進的技術 The SwetsWise Service : SwetsWise 服務 : SwetsWise subscriptions SwetsWise 線上訂閱 SwetsWise online content SwetsWise 線上全文檢索 SwetsWise edi SwetsWise 電子資料交換 SwetsWise e-procurement SwetsWise 電子商務採購 “An integrated approach” “SwetsWise 為一整合性系統”

What Technology was used ? SwetsWise 所應用的技術 Used platform is IBM WebSphere 以 IBM WebSphere 為系統平台 Application server running on an IBM B-80 AIX server 以 IBM B-80 AIX server 為伺服器 Database platform is DB/2 running on IBM B-80 AIX server 以DB/2 為資料庫平台 Release 1.x architecture: SwetsWise第一版系統架構: 1 x Web server / 網路伺服器 1 x WebSphere Application server / WebSphere 應用伺服器 1 x Database server / 資料庫伺服器 Verity Search Engine 蒐尋引擎為Verity Note : 註 : A complete series of tests were successfully carried out for release 1.x on an estimate of 1,000 concurrent users 第一版系統已成功地完成1,000名使用者同時上線的系列測試 (Release 2.x architecture is more complex and more powerful) (第二版系統架構將更趨完整，功能更強)

What does SwetsWise stand for ? SwetsWise 是什麼？ A web-based, modular service where you can buy, access, pay and manage subscriptions and online information. 是一透過網際網路來進行採購、連線、付款與管理期刊與線上資訊的全方位模組式服務 It can assist you in developing, maintaining and/or finetune your own E-Strategy. SwetsWise 能協助建立、維護並改善該組織的 e策略 Your portal to a vast range of information that is relevant to your business. 提供該組織獲得資訊的通路

Today : focus on SwetsWise online content South East Asia /東南亞地區 : Consortia / 電子聯盟 Academics / 學術單位 Key Corporates / 大型企業 SwetsWise online content : successor of SwetsnetNavigator 取代 SwetsnetNavigator Content & Features 內容與特色

SwetsWise online content SwetsWise 線上全文檢索系統 Over 17,000 searchable titles 超過17,000 種期刊可供檢索 With over 6,500 FT titles 全文期刊超過 6,500 種 And over 11,000,000 articles 超過 11,000,000 篇以上的專業性論文 Of which 5,000,000 are Full Text articles. 其中 5,000,000 篇為全文

SwetsWise online content – Interoperability 具交互運作性 It is an open platform : 為一開放性平台： Multi-level linking algorithm allows you to link from anywhere into SwetsWise 透過多層次連結技術，可從任一外部資料庫直接連結進入SwetsWise SFX compliant allows you to link from SwetsWise to other electronic resources for more information; the open URL’s 經由 SFX 開放性的 URL，自 SwetsWise 連結到其他的電子資源，以取得更豐富的資訊 With Z39.50 protocol compliance, you can search from any client you already use 應用 Z39.50 protocol， 可在任何客戶現有的系統進行檢索

Features of SwetsWise online content SwetsWise 線上全文檢索系統的功能特色 New Homepage Expanded Administrator Hierarchy Upload Customer Logo Pay per View Rights Management Overview Screen Guided Tour FAQ Glossary of Terms Content Sensitive Help Upload of Holdings Information Permanent Filing Cabinet Department Favorites Sharing Remote Search SwetsWise via Z39.50 ATHENS Authentication Finer Subject Classification Expanded Publication Details Expanded Title List TOC & Search Alert Introduction Text Linking to Databases Non - Serial Assets Free with Print Indicator Move User to Other Departments Forgot Password User Self Registration Log in Prompt for MLL Store/Retrieve Default Criteria Edit Multiple Users Advanced Usage Statistics E mail Routing mail Activation Administrator as End user Direct User can Log in Easily Multilingual Interface Increased Performance New Homepage Expanded Administrator Hierarchy Upload Customer Logo Pay per View Rights Management Overview Screen Guided Tour FAQ Glossary of Terms Content Sensitive Help Upload of Holdings Information Permanent Filing Cabinet Department Favorites Sharing Remote Search SwetsWise via Z39.50 ATHENS Authentication Finer Subject Classification Expanded Publication Details Expanded Title List TOC & Search Alert Introduction Text Linking to Databases Non - Serial Assets Free with Print Indicator Move User to Other Departments Forgot Password User Self Registration Log in Prompt for MLL Store/Retrieve Default Criteria Edit Multiple Users Advanced Usage Statistics E mail Routing mail Activation Administrator as End user Direct User can Log in Easily Multilingual Interface Increased Performance Release 2.1 Release 2.1 Release 2.1 New Homepage Expanded Administrator Hierarchy Upload Customer Logo Pay per View Rights Management Overview Screen Guided Tour FAQ Glossary of Terms Content Sensitive Help Upload of Holdings Information Permanent Filing Cabinet Department Favorites Sharing Remote Search SwetsWise via Z39.50 ATHENS Authentication Finer Subject Classification Expanded Publication Details Expanded Title List TOC & Search Alert Introduction Text Linking to Databases Non - Serial Assets Free with Print Indicator Move User to Other Departments Forgot Password User Self Registration Log in Prompt for MLL Store/Retrieve Default Criteria Edit Multiple Users Advanced Usage Statistics E mail Routing mail Activation Administrator as End user Direct User can Log in Easily Multilingual Interface Increased Performance New Homepage New Homepage TOC & Search Alert Introduction TOC & Search Alert Introduction Expanded Administrator Hierarchy Expanded Administrator Hierarchy Text Text Upload Customer Logo Upload Customer Logo Linking to Databases Linking to Databases Pay per View Pay per View Non Non - - Serial Assets Serial Assets Rights Management Rights Management Free with Print Indicator Free with Print Indicator Overview Screen Overview Screen Move User to Other Departments Move User to Other Departments Guided Tour Guided Tour Forgot Password Forgot Password FAQ FAQ User User Self - - Registration Glossary of Terms Glossary of Terms Log in Prompt for MLL Log in Prompt for MLL Content Sensitive Help Content Sensitive Help Store/Retrieve Default Criteria Store/Retrieve Default Criteria Upload of Holdings Information Upload of Holdings Information Edit Multiple Users Edit Multiple Users Permanent Filing Cabinet Permanent Filing Cabinet Advanced Usage Statistics Advanced Usage Statistics Department Favorites Sharing Department Favorites Sharing E E - - mail Routing mail Routing Remote Search Remote Search via Z39.50 E E - - mail Activation mail Activation ATHENS Authentication ATHENS Authentication Administrator as Administrator as Enduser - Finer Subject Classification Finer Subject Classification Direct User can Log in Easily Direct User can Log in Easily Expanded Publication Details Expanded Publication Details Multilingual Interface Multilingual Interface Expanded Title List Expanded Title List Increased Performance Increased Performance

In E-Strategy electronic journals have become of critical importance 電子期刊在e策略中極為重要 Electronic journals have become indispensable to have 電子期刊已成為不可或缺的資源 Many publishers are offering them now 許多出版社已發行電子期刊 Each one has its own interface and system 各出版社擁有自己的介面與系統 With new e-journals appearing every day, it is hard to know what else is available to you 電子期刊如雨後春筍不斷問世，很難掌握所有的資訊 The way the presentation is created is that you are telling a story where you demonstrate that you know what your audience has to deal with and you address these issues. The way I structured this presentation is that what is on the sheet is background information for the story you are telling. You should not read what is written on the slide, but what you are telling should relate directly to that kind of information is stated in the slide. We all know that electronic journals are important and gaining importance by the minute. It is also a known fact that at first the electronic journals were supposed to make everyone’s life simpler and easier, but this did not happen. Now you have the license agreements, sometimes no control over what is available and what is not. Now, everyone realizes that electronic journal subscriptions lead to the same amount of work as a print subscription, if not more. Adding to the problem, all these journals that offer internet access free with the print subscription means that instead of handling one subscription, they are in reality handling two subscriptions. With the fragmentation of the electronic journals being offered by different publishers in different interfaces/systems, it is no longer easy to go somewhere to search through all the information a person has available to them. If you overly simplify the matter, it could be said that electronic journals are somewhat going against what a library stands for. A library is a place where you have the consolidated information – the one-stop-shop for information. With the fragmented publisher systems, you have the opposite effect. The real challenge for the librarians and information specialists is to manage all this new information type which is extremely difficult to administrate and at the same time, make sure that their users know where to go for what and that they know how to use the different systems.

Thus, Information is Essential in (E-) Strategy ! 因此，(E-)策略中的資訊取得是很重要的 ! The Obtaining of Relevant Information : “On the use of Spies” 相關資訊必須利用偵探的手法 “Thus, what enables the wise sovereign and the good general (CEO and board of directors) to strike and conquer (develop strategies and execute them) , and achieve things beyond the reach of ordinary men, is foreknowledge (information) Now this foreknowledge cannot be elicited from spirits; it cannot be obtained inductively from experience, nor by any deductive calculation. Knowledge of the enemy's dispositions can only be obtained from other men.” - Sun Tzu 故 明 君 賢 將 (執行長與董事會) ，所 以 動 而 胜 人 (擬訂並執行策略方針) ，成 功 出 于 眾 者，先 知 (資訊) 也。先 知 者，不 可 取 于 鬼 神，不 可 象 于 事，不 可 驗 于 度，必 取 于 人 知 敵 之 情 者 也 - 孫子 “On the use of Electronic Spies” nowadays more appropriate 現今 “利用電子偵探 ” 已具正當性 ，

Different Levels in SwetsWise SwetsWise 使用之層面 Functionality varies on level of access to SwetsWise: SwetsWise 依其使用功能的不同，分為: End user / 個人使用者 : Search and read articles / 搜尋與閱讀論文 Administrator / 管理者 : Setup users and view usage statistics / 設定個人使用者和整理使用統計資料 Main administrator / 總管理者 : Account level setup / 設定系所 (部門) 帳戶 First of all, the functionality will depend on the role of the user. In SwetsWise online content, a user can be an end-user, an user administrator or an account administrator. The user administrator is able to use the service as an end-user and in addition, make modifications to user profiles and view statistical reports. The account administrator is the one that makes the account level settings.

Search and read full text articles 檢索與閱讀全文文章 SwetsWise offers advanced search functionality SwetsWise 有先進的搜尋功能 Search across more than 5 million full text articles 可搜尋 5百萬篇以上的全文文章

Online account and user management 系所/部門與個人使用者的線上管理 Sophisticated functionality for account set-up and user management 針對帳戶設定與使用者管理而設計的完備功能 Easy to set up account to desired control level / 可輕鬆地設定不同層級的帳戶及其授權操作範圍 Efficient catalog customization options / 可量身訂作期刊目錄 Delegate user administration to the users / 授權給個人使用者更多的管理功能 Advanced online usage statistics reporting / 先進的線 上使用統計報告 Desktop user management / 線上管理個人使用者

Easy information dissemination 可輕易地傳遞資訊 Table of Content (ToC)-alerts automatically disseminates the availability of new issues of journals 期刊目次通告服務 (TOC alerts)：系統自動傳送最新期刊目次 Search alerts (SDI) automatically disseminates the availability of new articles of interest to the user 專題選粹服務 (Search alerts/SDI)：系統自動傳送與使用者興趣相符的文獻 Customizable texts allow for administrators to add even more information via these media 管理者可加註重要的訊息，經由以上管道傳送給使用者 Automatic alerts on new journals added to SwetsWise or to your account 自動通知新增到 SwetsWise 或系所/部門帳戶的期刊訊息 Another key element is the dissemination of information to the end-users. If the user does not know something is available, they won’t use it. Reaching all the users of a library can be very difficult and time consuming. For this reason, another aim of the service is to provide tools with which the librarian can disseminate important and relevant information to the users easily. Administrators can include an introductory paragraph that is included in the TOC alerts or search alerts. This text can be anything the administrator wishes, thus providing a different means with which to reach the end-users. It is also very difficult to keep all users up to date with which journals are available to them, for this reason, users now have the choice to sign up for alerts that informs them of any addition that was made to the customer account, or additions that were made to SwetsWise.

SwetsWise online content offers control, cost savings, content & convenience SwetsWise 線上全文檢索系統的優點: Full control over access and management of your electronic journals /電子期刊的取得與管理 Complete overview of how your electronic journals are used /電子期刊的使用狀況 Reporting possibilities (HTML, Comma Delimited, Excel) / 使用統計報告 Cost Savings / 節省成本 Time savings leading to overall cost savings / 節省時間即節省金錢(成本) Automating dissemination of information to end users / 自動傳遞相關資訊給個人使用者 Content /內容齊全 Access to our catalogue of over 17,000 journals on Table of Contents level, over 11 million articles, and more than 6,500 full text journals / 可檢索超過 17,000 種的期刊目次，1,100 萬篇的專業論文與 6,500種的全文期刊 Convenience / 方便性 Intuïtive screens /簡單易懂的介面 Easy Navigating /操作容易 By using this service, customers will benefit from an increase in the control they have over their electronic journals which will lead the to save money. Once the librarian is able to obtain an overview of the different aspects of their electronic journal subscriptions, they can have their staff dedicate their time other important issues. And of course, this is only possible due to the content available in the service.

So, where do E-Strategy and Information Providers meet So, where do E-Strategy and Information Providers meet ? 那麼，E策略與資訊供應者該如何相互配合？ “Today’s battles are information battles because information determines both perception and opinion. Those who use information weapons effectively, both to attack and to defend, will win. Those who do not will lose. Sun Tzu’s ancient wisdom for fighting traditional battles applies equally well to fighting information battles.” “現今的戰爭即資訊的戰爭，因為唯有資訊才能決定認知與見解。而善用資訊作為武器的人，則進可攻、退可守，立於不敗之地；反之則將會成為輸家。古代孫子運用在傳統戰爭的智慧，亦可應用到現代資訊的戰場” G.R. Krause

Relevant Websites 參考網站 Swets Blackwell SwetsWise The Art of War / 孫子兵法 – Sun (Wu) Tzu / 孫子 Go Rin No Sho – Miyamoto Musashi / 宮本武藏 Principles of War / 戰爭論 – C. von Clausewitz / 克勞賽維茨 Sources on E-Strategy : Swets Blackwell internal documents ‘E-Strategy’ by J. Cunningham (check www.ebooks.com) Links to relevant websites. If you have this presentation electronically available, just click on the topic ; there’s a URL behind it.

Thank you very much for your attention !

SwetsWise Subscriptions SwetsWise 線上採購系統 SwetsWise Subscriptions is a web-based service offering: SwetsWise 線上採購服務係透過網際網路提供以下服務： online procurement of subscriptions / 線上期刊訂購 online subscription management / 線上期刊訂購管理 online account and user management / 線上管理帳戶與個人使用者

SwetsWise subscriptions SwetsWise 線上採購系統 Functionality varies on level of access to SwetsWise: SwetsWise 依其使用功能的不同，分為： End Users / 個人使用者 Approvers / 審核授權者 Administrators / 管理者

SwetsWise subscriptions SwetsWise 線上採購系統的好處有： Control / 完全掌控 full control over your subscription management process期刊訂購管理的流程 improved budget control 改善預算控制 Convenience / 方便 easy to use interface, 24x7 介面簡單易懂；24小時 x 7天隨時可連線操作 Cost savings / 節省成本 time savings, leading to overall cost savings 避免浪費時間 avoiding duplications 避免作重覆的工作 Content / 內容齊全 access to our catalog of over 250,000 titles 超過 250,000 種的專業性期刊以供選擇

SwetsWise subscriptions SwetsWise 線上採購系統的好處有： SwetsWise offers advanced search functionality / 有先進的蒐尋功能 SwetsWise catalogue offers 250,000 titles from 65,000 publishers /包含了來自 65,000 家出版社所發行 250,000 種的期刊 Central and proxy ordering / 集中下訂 Duplication avoiding / 避免重覆訂購或付款 Fully automated approval cycle / 完全自動化的審核流程 Credit card payment available: Visa, MasterCard, American Express / 可以信用卡付款：威事、萬事達或是美國運通卡等 Integration possible with e-procurement system: Ariba, SAP, Commerce One / 可與電子商務採購系統作整合 Easy renewing, canceling and claiming / 容易下訂、停訂與催缺 Full overview of all current subscriptions / 可審視全部現有期刊的訂購情形 Full overview of status of all requests / 可審視新增期刊下訂的進度

SwetsWise E- Procurement SwetsWise 電子採購系統 The entire purchasing process including : 整個採購流程包括： planning, sourcing, acquisition, transportation, delivery, and performance management, most commonly using the Internet. 大都普遍地運用網路來進行計畫、收集資料、取得、運送、傳遞與績效管理等。

Major E-Procurement Companies 主要提供電子商務採購系統服務的公司有： Ariba SAP CommerceOne PeopleSoft (Oracle = still new in this field)

SwetsWise EDI SwetsWise 電子資料交換服務 EDI = Electronic Data Interchange / 電子資料交換 : Makes it possible for different computer systems to exchange information on e.g. orders & financial information. 於不同的電腦作業系統間交換如訂單或財務資料等資訊 We participate in various groups that focus on the use of EDI , establish guidelines and working to improve business models. 我們參與不同的團體，致力於利用電子資料交換來達到建立指標與改善企業型態的目的 EDItEUR BASIC ICEDIS NISO

SwetsWise – EdI / SwetsWise Sending & Receiving EDI details 1 Swets Blackwell Customer Notes    Title List We can load title lists that are received electronically into SSS quotations. Please contact the EDI team for assistance with formats. Quote  Swets Blackwell can provide in comma-delimited format, other formats possible.  Order We can receive in various formats, but they are translated into e-mail for manual entry into SSS. Automatic upload is not possible at this time. Order Details  We can send customers a checklist in comma-delimited format, other formats possible. Some customers may be able to use the checklist above or their EDI invoice interface to automatically update their records. Others may want to use a barcode reports to scan the information.

SwetsWise – 電子資料交換服務 電子資料交換流程 1 Swets Blackwell 客戶 備註    期刊清單 可將所客戶傳來的期刊清單，載入SSS 的報價系統中。事前需與電子資料交換服務人員連絡有關傳送格式事宜。 報價  Swets Blackwell 可提供如 comma-delimited 的格式與其他格式的報價。  下訂 可接受各種不同的格式，但需轉成電子郵件，以人工方式鍵入SSS。此時尚無法自動化上傳。 訂單明細  可提供客戶如 comma-delimited 的格式與其他格式的訂單明細。 有的客戶也許需利用此一明細表或其電子資料交換的發票介面來自動地更新其記錄。而其他的客戶需使用條碼報告來掃瞄登錄其相關資訊。

SwetsWise – EDI sending & receiving EDI details 2 Invoice    We can send in various formats.  Payment We can receive payments by EFT. FastPlus  Packslips FastPlus Barcodes SISAC Barcodes are sent on FastPlus issues and can be printed on the packingslips. TOC   Claim We can receive in various formats. Claim  Response We send in FYI reports, but cannot map this into other formats at this time. Future project.  Cancels We can receive in various formats, but no automatic processing in SSS.  Renewals

SwetsWise – 電子資料交換服務 電子資料交換流程 2 開發票    可提供各種不同的格式的發票。  付款 客戶可以“電子財務交易”付款。 FastPlus  運送清單 可提供各種不同的格式的 FastPlus運送清單。 FastPlus 條碼 SISAC 條碼貼在經由 FastPlus 運送的期刊封面上；亦可列印於運送清單上。 期刊目次  可提供各種不同的格式的期刊目次。  催缺 可接受各種不同的格式的缺催清單。 催缺回覆  目前只能以 FYI reports 回覆。  停訂 可接受各種不同的格式的清單，但無法自動於 SSS 中執行。  續訂

Glossary on some terms 專有名詞 SFX = ‘Special Effects’ ; open-URL technology developed by ExLibris / 為 ExLibris 所開發出的開放性 URL 的技術 Z39.50 = Network Protocol / 某種網路通訊協定 ERL = Electronic Reference Library / 電子參考資料圖書館 ILS = Integrated Library Systems / 圖書館管理/整合系統 EDI = Electronic Data Interchange / 電子資料交換 ERP = Electronic Resources Purchasing / 電子資源採購