Professional and Staff Development: Libraries Enrich Lives: 图书馆专业人员和工作人员发展： 图书馆丰富生活 Robert W. Fernekes, Ph.D. Associate Professor Zach S. Henderson Library Georgia Southern University Georgia 30460 United States 罗伯特 W. 福勒基斯博士 美国南佐治亚州30460 南佐治亚大学 扎克 S.亨德森图书馆 副教授

Introduction, Background & Purpose 导言，背景与目的 Concepts, Principles & Terminology Review of the Literature High-Impact Training and Development Putting It All Together 概念，原则与术语 文献回顾 有重要影响力的培训和发展 整合

Professional and Staff Development in Three Themes 专业人员和工作人员发展的三大主题 Professional & Staff Development Overview Professional & Staff Development Practices & Methods Library Director Qualifications and Requirements 专业工作人员发展概况 专业人员及员工发展的做法与方法 图书馆馆长的资格和要求

The Effective Library 图书馆绩效 Culture of Assessment: Organizational environment that facilitates evaluation Ongoing staff development: In measurement, evaluation & assessment activities To improve staff capabilities for customer service, better outcomes for customers and improved service quality Values & Rewards Results 文化评估： 有利评估的组织环境 正在进行的工作人员发展 测量，评价和评估活动 为了提高工作人员客户服务的能力以取得更好的客户服务结果并改善服务质量 价值观和奖励结果

Use Human Resource (HR) Management Functions to Build Training and Development Program 利用人力资源（HR）管理职能建立培训和发展计划 在确定战略规划的过程中支持图书馆的展望，使命，目标和服务 重点放在人力资源的三项职能上： 人员招聘及保留 人员训练与发展 人员绩效管理 Support the Library’s Vision, Mission, Goals & Service Priorities Identified in the Strategic Planning Process Focus on Three HR Functions: Recruitment & Retention Training & Development Performance Management

Job Analysis and Development of Job Descriptions 工作岗位分析和职务发展的说明 Identify Professional & Staff Knowledge, Skills, Abilities & Competencies Needed to ► Achieve Library’s Vision, Mission, Goals & Service Priorities Ohio Public Library Core Competencies http://www.olc.org/CoreCompetencies.asp Use the Balanced Scorecard 确定专业及工作人员的知识，技能，能力和需求的能力 实现图书馆的展望，使命，目标和服务的优先次序 俄亥俄公共图书馆核心竞争力 使用平衡计分卡

Workplace as a Learning Place Theme II: Practices & Methods Set Goals & Get Started Designing & Conducting a Needs Assessment Build Lifelong Learning into the Job Description Focus on role of Training in the Process of Change Create a Blended Learning Program 确定目标和开始设计以进行需求评估 在职位描述中建立终身学习的观念 侧重于在变化过程中的的培训 创建一个混合式学习计划

Increase Your Skills as Professionals, Staff & Volunteers 提高作为专业人员，工作人员及志愿人员的技能 Formal Education Membership Services Conferences Online Offerings Opportunities thru the Workplace, Colleagues, Mentors & Collaboration 正式教育 会员制服务 专业会议 在线服务 通过工作场所的机会与同事和导师展开合作

Encourage and Adopt Continuous Learning 鼓励和采取持续学习 Definition: Ongoing Learning Three Elements: Orientation Training Staff Development: Individual Responsibility Participate in basic training Participate in assessing own needs & organizational needs 定义：不断地学习 三个要素： 取向 训练 职员发展 个人责任 参与基本训练 参与评价自己的需要与组织上的需要

Illustrative Library Balanced Scorecard Matthews (2008) Illustrative Library Balanced Scorecard Matthews (2008). Scorecards for Results: A guide for Developing a Library Balanced Scorecard, p.56 图解图书馆平衡计分卡

Balanced Scorecard: Organizational Readiness (Learning and Growth) Perspective Matthews (Nov/Dec,2006). The Library Balanced Scorecard: Is It In Your future? Public Libraries, p67 平衡计分卡：组织准备（学习与成长）之透视 Answer the following Questions:

Library Director Responsibilities Theme III McCook (2004) Library Director Responsibilities Theme III McCook (2004). Introduction to Public Librarianship, p.141 图书馆馆长的责任：

Public Library Director Knowledge and Skills Sager (Sep/Oct, 2001) Public Library Director Knowledge and Skills Sager (Sep/Oct, 2001). Evolving Virtues: Public Library Administrative Skills. Public Libraries, p268-272 公共图书馆馆长的知识和技巧 People Skills Vision Marketing Ability Communication Collaborative Skills Technical Skills Customer Service Problem-solving Ability Risk-Taking Self-Renewal 人际关系技巧 展望 营销能力 交流 协作技能 技术技能 客户服务 问题解决能力 风险承担 自我更新

Questions and Comments 问题和意见 Contact Information 联系方式: Bob Fernekes, Associate Professor Information Services Librarian, Business Specialist Henderson Library, POB 8074 Georgia Southern University, Statesboro, GA 30460, U.S.A. Email: fernekes@georgiasouthern.edu Phone: 912-478-7822 Chinese Translation ： LiLi Li, E-Information Services Librarian 中文翻译：李立力,美国南佐治亚大学副教授扎克 S.亨德森图书馆电子图书馆员 E-Mail: LiLiLi@GeorgiaSouthern.edu