Web-based cooperation + Data Intelligence for Malaysian SME Eason Liu Alibaba.com Malaysia Country manager
Where can I find my customer? How can I gain customer trust? The process is too complex, I don’t know how to do? I don’t have money to enlarge my company?
Traditional Trade Process How is it going ? Where is my cargo? Be Introduced Offline International Fly For Ex Logistics Make a deal Receive the goods Customs Cost Of Money Exhibition
Disadvantage Lack of business opportunities No trust Complex trade procedure Lack of cash flow No online data
Purchase request ( Search / RFQ) Purchase request ( Search / RFQ) Web-based cooperation + Data Intelligence N Global Buyers Market Place Business opportunity Purchase request ( Search / RFQ) Purchase request ( Search / RFQ) N SMEs in MY N Buyers Hot products date Post products Platform services Trade assurance Hot products date Post products CN Buyers Trade order Date End user 在这里有一阵子了，我们做了诸多市场调研，发现了四个problem：Opportunity/trust/cashflow/trade process is complicated； Based on the experience in china, 和MDEC合作产出一个马来专属版本的alibaba.com，但我们有很多新的创意来提供更多的价值给马来sme和马来生态如ff和ca； marketplace gmd把sme引入，可以在alibaba.com上发布商品，买家可以通过搜索或者rfq和卖家交互达成商机，alibaba.com含有上亿个全球买家，这是个巨大的商机； 随着商机达成，买卖家开始交易，在一开始，买卖家并不信任彼此，使用previous数据，可能买卖家有很好的信用，我们可以提供ta；ta提供线上支付／logistics tracking，用于确保买家资金安全／ontime shipment delivery／产品质量；如果任何问题，alibaba.com将会compensate，卖家credit accumulation以便增加曝光度，带来更多的商机； 因为payment takes a long time，许多sme没有cashflow，丧失了很多机会；随着数据沉淀的增加，对于credit很好的sme，alibaba.com还将提供融资服务，to claim the money from alibaba first，确保sme cashflow充裕for manufacturing； One stop service 在供应链supplychain当中，除了marketplace，alibaba.com还提供了一站式服务在服务场景； 外汇环节，提供了事实线上结汇，并且可以根据客户喜好设置比例；compared with converting directly with bank,节省大量的commission，并将利润反哺于sme；with an example; 物流环节，提供线上schedule/price查询和预订； 关务环节，提供线上商品自动归类，减少去海关跑腿或使用tarrifinder的代价；为了减少cp的操作成本，将会自动识别ta和物流的订单数据，填写k2 form； Tarrif：将会线上化tarrif的payment和claim； 当然，我们会和mdec合作，其dftz系统将会对接海关和permits； MY Offline SMEs can use one stop service as well; 这些服务环节的数据，我们会判断其真实性，并将数据反哺到marketplace增加sme的信用； BBC 这些就够了吗？让我们来讨论一下创新的部分，bbc业务模式； 中国拥有全世界最大的online trading，只要有好的商品，有无限的可能； 我们有大量的tmall/1688/taobao global用户，需要从海外购买货物并在国内做零售；使用bbc模式，卖家从马来购买的商品可以自动发布到国内，一旦商品处于低位，将会根据商品类型自动预警发起海外采购；便捷而智能的操作方式，将会大幅降低卖家的成本，使他们更愿意通过alibaba.com从马来购买商品； Export & import connection Permit环节：因为买家不知道需要什么pia，cargos have to stay in the storage，and it generates extra cost; in this case, the buyer and the seller may ague about who would pay that; it may results no more trade between them; alibaba.com将知会买家尽早办理进口pia降低费用； Export services Import services Integrated Trade Service Logistics Forex Clearance Permit RMCD N Service Providers Tariff Data transfer Permits Product Data Trade Data Logistics Data
Goals Of One Stop Service 1 Bring more business opportunities to SMEs. 2 Make trade and payment easier, reduce the transaction cost. 3 Build up trade database, credit profile, keep sustainable development .
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