商务英语写作5 Routine Business Documents

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1 商务英语写作5 Routine Business Documents
A typical business transaction (3)

2 Reviewing 5. Order 6. Supplier’s acknowledgement （确认函）
7. Advice notice （通知单）

3 Today’s Tasks 8. Consignment note 托运单 9. Delivery note 交货单
10. Invoice 发票 11. Debit and credit notes（借记单和贷记单）

4 Consignment note 托运单上注有quantity, weight, type, destination, 并说明所运货物是 “ 运费付讫 ” （carriage paid）, 即运费已由发货人支付，还是“ 运费到付 ” （carriage forward），即运费由买方支付。 填好的托运单需交托运人随货托运。当货物交给买方时，买方需在单上签字以作为已交货凭证。

5 Delivery note 有时需准备两张交货单，一张由买方保存，另一张签字后交还托运人，作为货已送到的凭证。
如买方不能在签字之前验货，以防万一，签字时应附上 “ not examined ” 或 “ goods unexamined ”等字样。

6 Invoice (1) 更正发票 corrected invoice 合并发票 consolidated invoice
　　预付发票 prepayment invoice 　　租用发票 hire invoice 　　税务发票 tax invoice 　　自用发票 self-billed invoice 　　代理发票 factored invoice 　　租赁发票 lease invoice 　　寄售发票 consignment invoice

7 Invoice (2) Covering Letter （并非每张发票都必须附带说明函） Dear
YOUR ORDER NUMBER 3241 We enclose our invoice number 6740 for the domestic electrical appliances supplied to your order dated 24 November. The goods have been packed in three cases, numbers 78, 79, and 80, and sent to you today by rail, carriage paid. We hope they will reach you promptly and in good condition. If you settle the account within 2 months we will allow you to deduct from the amount due a special cash discount of 1%. Your faithfully SALLY YAP (Mrs) Credit Control Manager Enc

8 Invoice (3) Non-regular customer Dear Sir/Madam YOUR ORDER NUMBER AW25
We are pleased to enclose our invoice number B 432 for the polyester shirts ordered on13 August. The goods are available from stock and will be sent to you immediately after we receive the amount due, namely $ Yours faithfully

9 Invoice (4) Regular customer Dear Sir or Madam YOUR ORDER NUMBER AW 25
Our invoice number B 423 is enclosed covering the polyester shirts ordered on 13 August. These shirts have been packed ready for dispatch and are being sent to you, carriage paid by rail. They should reach you within a few days. Yours faithfully

10 Invoice (5) 发票中的术语： VAT: Value added Tax 指应向关税与消费税局缴纳的货物税和服务税。
E&OE： Errors and omissions excepted (错漏不在此限定)。 这一声明表明供货商保留其改正文书中错误的权利。

11 Albion Works, Thomas Street
JOHN G GARTSIDE & CO LTD Albion Works, Thomas Street Manchester M60 2QA Telephone INVOIVE Johnson Tools & Co Ltd Your order no:AW25 112 Kingsway Date;18 August 200- LIVERPOOL L20 6 HJ Invoice no: B832 Quantity Item(s) Unit price Total $ 10 12 Polyester shirts, small Polyester shirts, large 17.5%) One case (returnable) Terms 2% one month 25.00 20.00 250.00 240.00 490.00 E&OE Registered in England No

12 Debit and credit notes 如果供货商向买方少收了贷款， 就会给他寄一张借记单，它实际上是一种发票的补充。
如果供货商向买方多收了贷款，就会给他寄一张贷记单。 当买方因货物不合适退货或退掉包装材料而得到退款时，供货商也可以向买方开具贷记单。贷记单通常打印成红色，已区别发票和借记单。

13 Albion Works, Thomas Street
JOHN G GARTSIDE & CO LTD Albion Works, Thomas Street Manchester M60 2QA Telephone DEBIT NOTE Johnson Tools & Co Ltd 112 Kingsway Date;18 August 200- LIVERPOOL L20 6 HJ Debit Note no: D.75 Date Details Price 18.8.- To 21 Polyester shirts, small Charged on invoice number $25.00 each Should be $25.50 each Difference $ 15.00 E&OE Registered in England No

14 Albion Works, Thomas Street
JOHN G GARTSIDE & CO LTD Albion Works, Thomas Street Manchester M60 2QA Telephone CREDIT NOTE Johnson Tools & Co Ltd 112 Kingsway Date;18 August 200- LIVERPOOL L20 6 HJ Credit Note no: C. 215 Date Details Price 18.8.- By on case returned charged on invoice number B 832 $ 23.25 E&OE Registered in England No

15 Supplier sends debit note 供货商寄出借记单
Dear I regret to inform you that an error was made on our invoice number B 832 of 18 August. The correct charge for polyester shirts, medium, is $26.70 and not $26.00 as stated. We are therefore enclosing a debit note for the amount undercharged, namely $ This mistake was due to an input error and we are sorry it was not noticed before the invoice was sent. Yours faithfully

16 Buyer requests credit note(1) 买方要求提供贷记单
1. Returned packing case 退还包装箱 Dear We have today returned to you by rail one empty packing case, charged on your invoice number B 832 of 18 August at $23.25. A credit note for this amount is enclosed and we shall be glad to receive your credit note in return. Your faithfully

17 Buyer requests credit note(2)
2. Incorrect trade discount 折扣有误 Dear Your invoice number 2370 dated 10 September allows a trade discount of only 33% instead of the 40% to which you agreed in your letter of 5 August because of the unusually larger order. Calculated on the invoice gross total of $1,500 the difference in discount is exactly $100. If you will please adjust your charge we shall be glad to pass the invoice for immediate payment. Yours faithfully

18 Supplier refuses request for credit note(1) 供货商拒绝开具贷记单
1. Retailer’s request Dear On 1 September we return to you by parcel post on cassette tape recorder, Model EK76, Serial Number , one of a consignment of 12 delivered on 5 August and charged on your invoice number 5624 dated 2 August. The customer who bought this recorder complained about its performance. It was for this reason that we returned it to you after satisfying ourselves that the complaint was justified. We have received no acknowledgement of the returned recorder or of the letter we sent to you on 1 September. It may be that you are trying to obtain a replacement for us. If this is the case and a replacement is not immediately available, please send us a credit note for the invoiced cost of the returned recorder, namely $175. We hope to hear from you soon. Yours faithfully

19 Supplier refuses request for credit note(2)
2. Wholesaler’s reply Dear We are sorry to learn from your letter of 16 September of the need to return one of the recorders supplied to you and charged on our invoice number 5624. We received your letter of 1 September but regret that we have no trace of the returned recorder. It would help if you could describe the kind of container in which it was packed and state exactly how it was addressed and the method of delivery used. As soon as we receive this information we will make a thorough investigation. Meanwhile I am sure you will understand that we cannot either provide a free replacement or grant the credit you request. If you could wait for about 10 days, we could replace the tape recorder but would have to charge it to your account if our further enquired should prove unsuccessful. Yours faithfully