商务英语口语考前辅导 2013.12 (1)Review the Main Texts of 12 Units (2)Learning the way of talking (3)Preparing for the Final Exam

Review of Main Texts 1 Main plot Main characters The relationship between Thompson Nanjing and Marcus Rodgers Thompson Dongwan Jennie Wong TD is a furniture manufacturer, Joseph Liu staff:technicians,engineers and workers TN is the investor in TD.It is also the general distributor for TD Melson Office Outfitters:North American sales agent,has a comprehensive distribution network;will be the agent for TN.

Review of Main Texts 2 In Unit 1,we talk about the Reception in three different situations:at the airport,at the restaurant,in the company. In Unit 2,the main characters carry on the dialogues on the telephone.We say that they carry on telephone communication. Through the telephone communication,Joseph lets Jennie know that it is better for Marcus Rodgers and Jennie Wang to come to Dongwan and see the J310 series with their eyes.Jennie persuade Marcus to go to Dongwan.When Marcus finally agrees to visit Thompson Dongwan with Jennie Wang,Jennie asks her secretary Tina helps her to book the plane tickets and hotel rooms. From the three dialogues,we learn the etiquette on making phone calls. When you telephone someone,you make clear of whom you are and who you want to talk to.When Jennie telephones Joseph’s office,she says “Hi,This is Jennie Wang.I’d like to speak to Joseph Liu.”And when Joseph telephones Jennie,he says,”Hi,Jennie.This is Joseph.”

Review of Main Texts 3 In Unit 3,Tina books the flight tickets and the hotel rooms on the phone. When you book flight tickets,what is the information that you need to give to the receptionist? How many seats (tickets) you would like to book? What is the day for your departure. For example,Tina tells the receptionist on the phone,”I would like to book two seats for the flight to Shenzhen on September 13th.” When you book flight tickets,you also need to give the passengers’ name to the receptionist.Tina says,“I am booking the flight tickets for Jennie Wang and Marcus Rodgers.” When you book flight tickets,what information can you get from the receptionist? Departure time and arrival time. Baggage weight allowance. Price for the flight ticket. When you book a hotel room,what is the information that you need to give to the receptionist? arrival date,how many nights the guests will stay in the hotel,the name of the guests,single room or double room When you book a hotel room,what information can you get from the receptionist? the price of each room,service,facility (telephones,outside lines?)

Review of Main Texts 4 In Unit 4,Tina is busy preparing Jennie and Marcus’trip to Dongwan.Joseph asks her secretary Mary makes preparation for Jennie and Marcus’visit in Dongwan.He asks Mary to make a tentative schedule for Jennie and Marcus. When you make a schedule for someone,what is the information that you need to have? the purpose of the trip the preference of the guests how long is the guests’ visit In Unit 5,Jennie Wang and Marcus Rodgers arrive in Dongwan.Joseph, in his first meeting with Jennie, proposes to change the price for the J310 series. Jennie listens carefully and she shows disagreement. When Marcus Rodgers sees the design and quality of the J310 series,he decides to place an order, he and Jennie talks about how he is going to pay for his order. They talk about D/A，D/P and L/C CIF offer 到岸价 FOB offer 离岸价 D/A 承对交单 D/P 付款交单 L/C 信用证方式付款

Review of Main Texts 5 In Unit 7, Jennie Wang and Marcus Rodgers talk about the shipment and packaging of the sample order. In Unit 8, Marcus Rodgers and Jennie Wang clarify the clauses on shipment, arbitration. Marcus also asks about the conditions for claiming compensation if he finds a shortage or damage in the shipment. Then they sign the contract. Usually before one signs a contract, one needs to check whether the contract makes clear of the total amount of order, the price of each unit , mode of payment, packaging, shipping time, insurance and compensation, claim and arbitration, rights and duties for both sides. In Unit 9,Tina shows Samual of the office building.She also gives him suggestions on how to organize a meeting for the sales staff, and how to arrange a business trip for Jennie Wang. In this Unit, you need to know how to say the different departments of a company, which include Accounting Department, Marketing Department, Personnel Department, Purchaseing Department.

Review of Main Texts 6 Unit 10 is an important unit, In this unit, through the conversations between Tina and Samuel, we show you how to write a business letter, how to write a memo and how to speak with tactics. In writing a business letter, you need to pay attention to the following points. Call the person to whom you write by name instead of “Dear sir or Madam.” Tell the reader of the letter what you want him to do. Don’t put on airs. Don’t exaggerate. In Unit 11, Jennie, Tina and Martin discuss on the strategies on promoting the sales. They discuss the making of a new brochure. They agree that the new brochure will use the J310 series as the model for the photos in the brochure. In Unit 12, all the important figures in Thompson Dongwan, Thompson Nanjing and Nelson Office Outfitters come together to explore the market potential and the potential in production.

Learn the way of talking Ask for information: Make suggestions Show agreement and disagreement Make complaints

Ask for information In Unit 1 student dialogues: ask for Mr. Liu’s room number, ask for flight informaton, ask for the train schedule. In Unit 3, the receptionist asks Tina, “May I have your name please?” “How long will they be staying” And Tina asks the receptionist, “Can you tell me the price for each room?” The following are the sentence patterns that we can use in asking for information. Could you please tell me…? May I….? I wonder if you could tell me…. Do you know…. Make suggestions When Jennie knows her schedule, she wants to make a few changes. So she suggests to Mary,“Couldn’t you arrange a visit to the production site this afternoon?” She also asks Mary, “ Is there any chance I could talk with the chief accountant tomorrow?” When you make suggestions you can also use the following sentence patterns: May I suggest that you…? What do you think about this? Have you thought about (using flowers to apologize)? Why don’t you do…? Would you think about…? How about…?

Show Agreement and Disagreement Notice in Unit 5 when Jennie disagrees, she uses questions instead of statement. She asks, “Do you think that the market will accept that?”“What will you do if the customers don’t buy the J310 series?” Using questions instead of statement is an important technique that one can use in business negotiation. This will show the other side that you disagree with them.Meanwhile, you will not make them hurt or feel offended in most cases. However, in less formal occasion, you can use short sentences to show your disagreement. The sentences you may use: I don’t like it. I don’t agree. That is a bad idea. I don’t think that it will work. When you agree with someone, you may use the following sentences. I love it. It is a wonderful idea. I think it is great.

Make Complaints In Unit 12,in the two student dialogues, Ben makes complaints. In the first dialogue, he complaints to Sarah of the lunch provided by a nearby restaurant. In the second dialogue, Ben complaints to the waiter of waiting too long for his lunch. Please notice the sentence patterns that Ben uses when he makes complaint. In the first dialogue, he complaints to his secretary Sarah more directly. He says,“I can’t stand for the food anymore.”In the second dialogue, he complains to a waiter in a round about way. He says,“I don’t want to compain, but there is a serious problem here.” Here is other sentence patterns that one can use in making complaints. I’m afraid I’ve a complaint to make. I’m not at all satisfied with(the seivice). Really, I’m fed up with you(carelessness). I’ve just about had enough of that. For God’s sake, could you keep silent for a while. When you complain, you need to be clear of what you complain about, the purpose of your complaint, and to whom you make your complaints, You need also think about how to make your complaint constructive and workable. That is to say, you need to think about the tone and the sentence patterns that you use when you make complaint.

考试大纲 期末考试主要考察学生的口语水平，考试形式为录音考试。学生在指定时间内根据要求将所说内容录在各个学习点（或考点）的电脑上，然后由相关教师将数字音频传回南京大学网络教育学院的服务器上。南京大学网络教育学院组织教师根据学生录音评分。 商务英语口语课程在设计上是一门听说结合、教师讲解与学生自学相结合的课程。为了督促学生按一定进度学习本课程，在平时的学习中提高英语的听说能力，本课程的考试分为平时测验与期末考试。平时测验两到四次，占总成绩的40%，期末考试占总成绩的60%。 平时测验主要考察学生的听力，考察内容完全是学生在商务英语口语课程中学习过的示范对话、学生对话、基本训练的各个项目。考试形式为机考，学生在听完录音后，根据提问，完成选择题。

口试内容 口语考试内容分为两部分，第一部分为朗读，第二部分为根据阅读的短文，回答问题。 第一部分朗读 第一部分朗读的内容完全是学生在商务英语口语课程中学习过的短文与示范对话，学生可以在考前充分准备。我们通过学生的朗读，评判学生的语音。语调。口语考试内容的样卷请看模拟考试部分。 第二部分阅读 第二部分阅读的短文，学生在考前没有接触过，但内容是学生在生活与工作中熟悉的题材。我们要求学生在指定时间内（8分钟），阅读电脑屏幕上的短文，然后根据记忆回答问题。这些问题与学生平时学习示范对话与短文时碰到的问题在形式上有相似之处。该部分主要考察学生复述细节的能力与概括能力。

第二部分阅读短文并回答问题：请看模拟考试 A Kiss to Start Joan Benny remembers Sunday mornings as being her “special time” with her father,Jack Benny: Daddy would wake me up for breakfast about 7:30. Then we’d head outside to go for a drive.Daddy would get into the car and turn the ignition key. Inevitably, nothing would happen. He would push and pull every button on the dashboard , twist all the knobs, and pump the accelerator, but the motor still wouldn’t start. At length he would sigh and say to me,”Honey, the car just won’t start until you give me a kiss.” So I did, and it did---and off we went. For a long time, I believed there was some kind of scientific connection between kissing and car start,

Questions What did Joan and her father did every Sunday Morning? Was Joan’s father able to start his car every time? Why did Joan believe that there was some kind of scientific connection between kissing and car starting?

One cold day in December, a little boy about 10 years old was standing before a shoe store on Broadway, barefooted, peering through the window, and shivering with cold. A lady approached the boy and said,”My little fellow, what are you looking at?” I was asking God to give me a pair of shoes,”was the boy’s reply. The lady took him by the hand and went into the store, and asked the clerk to get a half a dozen pairs of socks for the boy. She then asked if he could give her a basin of water and a towel and he quickly brought them to her. She took the little fellow to the back part of the store and, removing her gloves, knelt down, washed his little feet and dried them with a towel. By this time the clerk had returned with the socks. Placing a pair upon the boy’s feet, she purchased him a pair of shoes, and put some extra pairs of socks in a bag. She patted him on the head and said,“No doubt, my little fellow, you will feel more comfortable now.” As she turned to go, the astonished boy caught her by the hand, and looking up in her face, with tears in his eyes, and said:”Are you God’s wife?”

Questions: What was the boy asking God for? What did the lady ask the clerk to do? What did the boy ask the lady if she were God’s wife? Answer:一个点5分，共10个点。

商务英语口语考试具体评分标准：朗读 语音 语调 错读单词 流利读 2个 流利 3-5个 稀有重读部分 6-8个 较不流利 9-15个 不流利 断句错误在 语音 语调 错读单词 流利读 3个以下 没有明显口音 语调好基本正确 2个 流利 6个以下 稀有口音，有1-2个语音错误 语调平，稀有处理不当 3-5个 稀有重读部分 6-10 口音重，能识别 语调平，没有区分 6-8个 较不流利 10个以上，有断句错误 口音重，很难识别 语调怪，难识别 9-15个 不流利 10个以上，断句错误 口音重，不能识别 语调怪，不能识别 16个以上 不能读