Hello, Everyone!  Welcome to Business English Jin Jing (Grace)

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1 Hello, Everyone!  Welcome to Business English Jin Jing (Grace)
September 10, 2012 1

2 in orders while traveling
book a hotel room collect their luggage buy a ticket do some shopping go through security watch an in-flight movie check-in at the hotel confirm their flight queue at the check-in take a bus or taxi

3 in orders while traveling
1). buy a ticket 6). do some shopping 2). book a hotel room 7). watch an in-flight movie 3). confirm their flight 8). collect their luggage 4). queue at the check-in 9). take a bus or taxi 5). go through security 10). check-in at the hotel

4 Business Travel Booking Enquiries: Flight tickets Hotel rooms
How to make a booking?

5 Business Travel Flight tickets

6 trip from Sweden to Hangzhou:
18 hours 直达航班 北京转机 non-stop flight connecting-flight via Beijing

7 舱位 头等舱 商务舱 经济舱 first class business class economy class

8 Flight booking Destination Flight time: departing time / arrival time
Airlines Flight No. Price

9 Air France 法国航空公司 (Paris Charles De Gaulle Airport 巴黎戴高乐机场)
British Midland 英国中部航空公司或英伦航空 British Airways 英国航空公司

10 fourth, fourteenth, fortieth ninth, nineteenth, ninetieth
numbers four, fourteen, forty nine, nineteen, ninety fourth, fourteenth, fortieth ninth, nineteenth, ninetieth

11 09.00: nine am; oh nine hundred hours; nine in the morning
07.45: seven forty five am 21.30: half past nine; twenty one thirty; nine thirty pm

12 07.55 08.15 23.15 07.00 BA395 06.20

13 book / booking / fully booked 区别

14 Bri.E: 9 April, 2007 9 April 2007 9-4-2007 Am. E:
April 9th, April

15 first / business / economy class check in air traffic controller
passport pilot take off first / business / economy class check in air traffic controller baggage handler boarding pass flight attendant identity card return ticket single ticket overbook buffet cause chaos lounge pay an excess charge consumer help section in-flight airline representative confirmation

16 Business Travel Hotel rooms

17 Booking Rooms Information necessary: types of rooms;
date of arrival and departure; your name and phone number ( address) ; price of rooms

18 Business hotels 商务酒店

19 格罗夫广场 皇家伦敦饭店（五星级） 皇家伦敦饭店 Royal London 梅菲尔 Mayfair 休息大厅Lounge
格罗夫广场 皇家伦敦饭店（五星级） 皇家伦敦饭店 Royal London 梅菲尔 Mayfair 休息大厅Lounge 健康中心 fitness centre

20 格罗夫广场 皇家伦敦饭店（五星级） 地处市中心、位于梅菲尔的典雅的皇家伦敦饭店，附近有商店、公园、剧院和其他景点。饭店入住登记手续快捷，有204个标准间和42个配备了书桌和通讯设备的工作间。饭店还有一个休息大厅、健身俱乐部和设施齐全的健康中心。标准双人间265英镑/天。

21 马可和弗兰西斯卡·边齐 马可是意大利一家大公司的总经理，他要在伦敦和一个重要的供应商会面，他的妻子和他一同前往伦敦。

22 斯特兰德大街 圣史蒂文饭店（三星级） 剧院区theatreland 科文加登广场 Covent Garden
斯特兰德大街 圣史蒂文饭店（三星级） 剧院区theatreland 科文加登广场 Covent Garden 查令十字 Charing Cross 自助早餐 a buffet breakfast

23 斯特兰德大街 圣史蒂文饭店（三星级） 地处剧院区的中心，紧邻科文加登广场，距查令十字大街仅数米之遥。圣史蒂文饭店是在伦敦逗留的理想住处。该饭店提供舒适、配备齐全的住房和高效、热情的服务。饭店有餐厅、酒吧和免费游泳池。价格含自助早餐，每人56英镑/天；在每周的中段，单人加收56英镑。

24 莫里斯·布来顿 莫里斯是广告部经理，在伦敦出席国际广告会议、他只想住一夜。他要在离开伦敦之前向公司发回一封电子邮件。

25 波特曼广场 海德公园街饭店（四星级） 牛津大街 Oxford Street 伦敦西区 West End
波特曼广场 海德公园街饭店（四星级） 牛津大街 Oxford Street 伦敦西区 West End 星期日爵士音乐便餐 a Sunday Jazz Brunch

26 波特曼广场 海德公园街饭店（四星级） 这是一家离牛津大街和伦敦西区一些剧院路程很近的饭店。海德公园大街有一家著名的海鲜餐馆、一家家常饭馆和一家设备齐全的健康中心。饭店还提供大型自助早餐、大厅下午茶以及星期日爵士音乐便餐。每人97英镑/天，全周单人加收97英镑。

27 林达·德·汉姆 为了私人助理这份工作，林达星期五要在伦敦参加面试。她想主到周末，并在逗留期间上街购物。

28 客房种类

29 一、单间客房 单人房 Single Room 双人房 Double Room
大床间 Double Room, Double Bed (一张双人床) 双床间 Twin Room = Twin Beds (两长单人床) = Standard Room (标准间) 三人房 Triple Room (三张单人床)

30 二、套房（2间或2间以上客房） 普通套间 Junior Suite （起居 + 卧室） 主<豪华>套房 Master Suite
商务套间 Business Suite = 行政套房 Executive Suite (专为商旅客人设计：有餐厅或会议厅，卧室中配特大号双人床King-size Bed) 总统套间 Presidential Suite (5间以上房间组成，装饰布置讲究，豪华酒店luxury才有) 皇室套房 Imperial Suite 高级套房 / 豪华套房 Suite Deluxe / Deluxe Suite 小型套房 Mini Suite 蜜月套房 Honeymoon Suite 楼顶套房 Penthouse 复式套房 Duplex Suite

31 客房报价类型

32 1. 基本房价 Rack Rate: 标准房价、门市价、散客价，即价目表Tariff 上现行Price
2. 追加房价 Extra Charge (另收) 1）白天租用价 Day Charge （中午12点后、18点前退房，加收半天费用； 18点后，加收一天 2）加床费 Rate for Extra Bed 3) 保留房价 Hold-room Charge： 短期外出或因特殊原因为及时到，一般不加收服务费，仅付一定数额房费 4）钟点价 Time Rate: 6小时内

33 2) 小包价 Package Plan Rate: 房租费、餐费、游览费、交通费
3. 特别房价 Special Rate 1) 团队价 Group Rate 2) 小包价 Package Plan Rate: 房租费、餐费、游览费、交通费 3）折扣价 Discount Rate 常客 Regular Guest 长住客 Long-staying Guest 贵宾 VIP 4) 免费 Complimentary Rate 互惠

34 4. 合同房价 Contract Rate: 企业、单位长期租房

35 旅馆计价方式

36 1）欧式计价方式 European Plan （EP）只房租，无餐费
2）美式计价方式 American Plan （AP）房租+三餐 3)修正美式计价方式 Modified American Plan （MP）房租+两餐（早、中、晚任选） 4）欧陆式计价方式 Continental Plan （CP）房租+欧陆式早餐 Continental Breakfast 5）百慕大计价方式 Bermuda Plan （BP）房租+美式早餐 (AB)

37 客房分配顺序

38 3) 已付订金等保证类费用 Guest with Guaranteed Rate
1）团体客 Group Guest 2）重要团体客 VIP Group Guest 3) 已付订金等保证类费用 Guest with Guaranteed Rate 4）要求延期之预期离店客 Staying Guest Who Requires Extension 5）普通客人，有准确抵达时间的 Guest with Accurate Arrival Time

39 8) 不可靠预订客 Guest with Doubtful Rate
6）常客 Regular Guest 7）无预订散客 Walk-in Guest 8) 不可靠预订客 Guest with Doubtful Rate

40 补充词汇

41 空房 vacancy, unoccupied accommodation 非担保预订 unguaranteed reservation
豪华客房 deluxe suite 空房 vacancy, unoccupied accommodation 非担保预订 unguaranteed reservation 旺季 peak season 淡季 off / low / slack season 服务费 service charge 抵达时间 arrival time

42 basement, ground floor, first floor, second floor Am. E:
Bri.E: basement, ground floor, first floor, second floor Am. E: basement, first floor, second floor 9 April, April April 9th, April

43 Booking Rooms Information necessary: types of rooms;
date of arrival and departure; your name and phone number ( address) ; price of rooms

44 Sample 1 Conversation -Hongda Total. Can I help you?
-Yes. I'm calling to make a reservation of a room. -What kind of room do you want? -A double one for me and my husband. -When will you arrive? -On Saturday, the twentieth. -How long will you stay? -Three nights. -We still have rooms available now. -That's pleasant. And what is the rate, please? -The price for a double room is 298 yuan per day. May I know your name. -Yes. My name is Zhang Hua and my cell phone number is***********. -OK. We'll expect you on the twentieth.

45 Useful Expressions I'd like to book a double room for Tuesday next week Could you reserve a single room for me？ I would like to reserve a twin room at your hotel for four nights from June8, 2002. Please reserve a single room under the name of Mr. Lin. I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10． I'd like a quiet room away from the street. Could you find out for me whether it has any rooms for tomorrow？ I’d like a room with a nice view.

46 How long will you be staying？ How long will you stay?
We'll be leaving Sunday morning． We will arrive at 10 a.m. on Friday morning and stay there for two days.

47 What is the rate，please？
Can you tell me the rate for a double room，please？ How much is a room for one night？ How much a day do you charge? Can I get a discount? The current rate is＄50 per night． We charge $80 for a single room per night. A double room with a front view(朝阳的) is 140 dollars per night，one with a rear view(背阴的) is 115 dollars per night． Sorry, we have no discount. You can get a 10% discount if you pay by credit card.

48 Exercise 1 您好，这里是友好饭店，能为您做些什么？ 您好，我想订一个标间。 请问您想何时入住？ 下周五入住，一共住三天。
好的，一个标准间，下周五到周日，您想要朝阳的还是背阴的？ 两种房间价格有什么不同？ 朝阳的260元一晚，背阴的230元一晚。 我想我还是要朝阳的吧。顺便问一下，能打折吗？ 对不起，周末我们不打折。 哦，不要紧。 请问您贵姓？ 约翰·史密斯。 好的，我们期待您的光临。

49 Booking rooms by a letter
besides the necessary information above in a conversation, you should also ask for confirmation.

50 Sample 2 Subject: Reservation for A Single Room Dear Sir or Madam:
I would like to book a single room with bath from the 21st of September to the 2nd of October, for John Smith, our Export Sales Manager. We would like you to provide a room with a telephone extension. This is essential. We would like a room overlooking the park, if possible. Mr. Smith will need some reception facilities, as he will have many business meetings. He would like you to reserve a room for business meetings for the duration of his stay.

51 Mr. Smith will arrive on the morning of the 21st
September, and is intending to leave in the late afternoon on the 2nd October. We would like you to confirm this booking by return. Please let us know the full cost, including service charges. We look forward to hearing from you. Sincerely yours, **

52 Another sample for the beginning of the letter:
Mr. John Smith, our Export Sales Manager, will fly to ** on Sept. 21. We would be obliged if you could book one single room with bath for him. Another sample for the closing of the letter: We appreciate your early confirmation.

53 Subject Room reservation
fax model Pacific Hotel Fax Transmission To Ms Steele Fax no From *** Tel no Date 25 March Fax no Subject Room reservation This is to confirm the details of your stay in Pacific Hotel next week on April 16th. Room no Type single Size large Prize $200 As is the prime time to visit Sydney, we have all rooms occupied with only room 4 available to you. It is large but a little bit noisy. I wonder whether it still meets your requirements. Regards *** Receptionist

54 太平洋宾馆 传真 至: Ms Steele 传真电话: 自: *** 电话号码: 日期: 25 March 2008 传真电话:
自: *** 电话号码: 日期: 25 March 传真电话: 主题: 预订房间 这是要确认您下周4月16日在太平洋宾馆的住宿细则. 房间号: 类型: 单人间 大小: 大 价格: $200 因为现在是来悉尼旅游的旺季,只剩下4号房间给您了. 这是个 大房间,但稍微有些吵.我不知道是否仍旧满足你的需要啊. 致 礼! *** 接待员

55

56

57 Business Travel Flight Details flight problems

58 upgrading downgrading
most airlines overbook to minimize seat wastage / no-shows

59 seating requests A lot of business travelers have specific and exact seating requests

60 upgrades Where passengers request a better class seat than they have booked and paid for

61 downgrading Where passengers are moved to a lower class seat than they have booked and paid for because the airline has oversold seats

62 (放弃预定座位的客人，订了机票不来取票的人)
upgrading downgrading (超额预定) most airlines overbook to minimize seat wastage / no-shows (放弃预定座位的客人，订了机票不来取票的人)

63 baggage Going astray (missing) or getting damaged

64 III初P56 6.1 听力 check-in desk 办理登机手续的柜台
change his story (说法、描述、叙述)：That is another story. 那是题外的话。It is another story now.现在情形不同了。 I bet = I think information desk 问讯处 the first class lounge 一等舱候机室 buffet 自助餐或供应便餐柜台 They couldn’t do enough for me. 无否定意义，表示“他们为我做得太多了”。 cause chaos 引起混乱； create chaos 制造混乱

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66

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68 Flight ticket from Frankfurt to Lisbon (online)
Last month Flight ticket from Frankfurt to Lisbon (online) Old credit card was stolen Check-in desk at the airport New credit card, passport, a copy of the confirmation new card with different card No. Was forced to buy a new ticket to Lisbon Back to Portugal, I complained to the customer service Didn’t solve the problem

69 要求退款 向某人收费 追踪信件, 后续信件 n. 诈骗, 欺骗 信用卡诈骗 ask sb. For a refund charge sb.
follow-up letter fraud credit card fraud 要求退款 向某人收费 追踪信件, 后续信件 n. 诈骗, 欺骗 信用卡诈骗

70 Thank You for your Coming~~
Bye~ 

71 Business Travel At the Hotel

72 jetlag

73

74

75 dish of the day Organic vegetables

76 大批 / 团体价 block / group booking / reservation 预订部 Advance Reservations
最低价格 minimum price 大批 / 团体价 block / group booking / reservation 预订部 Advance Reservations 住宿登记卡 registration card 划卡 take a print of card 领队 tour leader 叫醒电话 morning call

77 贵重易碎品 something valuable or breakable 一流 first-rate 宴会厅 banquet hall
结帐时间 check-out time 前台 the Front Desk 贵重易碎品 something valuable or breakable 一流 first-rate 宴会厅 banquet hall 美容院 beauty salon 台球室 billiard room

78 保龄球房 bowling room You first. / After you. 客房服务 room service
寄存处 cloakroom 服务生领班 Bell Captain 行李推车 trolley cart 取行李 claim the luggage

79 长途电话 long-distance call
贵宾礼遇 red-carpet 行李员 porter 客房服务员 housemaid 总机 switchboard 外来电话 inbound calls 市内电话 local call 长途电话 long-distance call

80 国际电话 international call 结帐 settle the account

81 国际通用信用卡

82 个人支票恕不接受 Personal cheques are not accepted
Visa (VS) American Express (AE / AX / Amex) Master Card (MC) DC (Diners Club) Federal Card (Fe)

83 Hotels and Restaurants

84 Radisson Plaza Hangzhou HaiHua Hotel Shangri-la Hotel
Hyatt Regency Hotel Lake View Hotel Merchant Marco Hotel Radisson Plaza Hangzhou HaiHua Hotel Shangri-la Hotel Sofitel Westlake Hotel

85 World Trade Center Grand Hotel Xihu State Guest Hotel Zhejiang Hotel
ZJ International Hotel Home Inn Super 8 Hotel

86 Homework: Self-study Page 68

87

88 Business travel 传统的商贸经营 行业会展 跨国公司的区域年会 调研与考察 公司间跨区域的技术交流 跨区域的产品发布会
大型国际体育比赛 大型纪念或庆祝活动 公司奖励旅游

89 Tips for Business Travel Abroad
Planning the itinerary Business preparations for international travel

90 Tips for Business Travel Abroad
Planning the itinerary

91 an extra rest day to deal with jetlag not to overload the schedule
two or three definite appointments a day, confirmed well in advance

92 Planning the itinerary
The trip’s goals and their relative priorities To complete some more preparations and confirmations Keep the schedule flexible enough to allow for both unexpected problems and unexpected opportunities Check the normal workdays and business hours in the countries he plans to visit (foreign holidays) Be aware that the travel from one country to another may be restricted

93 Tips for Business Travel Abroad
Business preparations for international travel

94 Business preparations for international travel
Seasonal weather conditions in the countries being visited Health care Electrical current Money Transportation and communications abroad Cultural differences Tipping Customs regulations on what can be brought home

95 BEC Preliminary Interview Mini-presentation
Collaborative task and discussion

96 Interview Do you think it is necessary to accommodate in an expensive hotel when travelling on business? (Why? / Why not?) It is unnecessary. Convenience is more important than comfort when travelling on business. What kind of transport do you like best for the business trip at home? It depends on the distance. If it is far, I will go by air.

97 Mini-presentation What is important when choosing a travel agency for a business trip? Range of service Experience of staff Charge

98 I think three things are important when choosing a travel agency for a business trip.
Firstly, we must learn about the range of services they provide. For example, do they specialize in organizing group travels and conferences, arranging car hires and booking hotels, etc.? Secondly, experience of staff is also important. The experienced staff will provide a quality service. Thirdly, we need to consider charge. We can ask for discount and save money.

99 Collaborative task and discussion
Your employer is going to attend a business meeting in another city. You are asked to book a hotel for him. Talk together for about 2 minutes about some of the things that are important and decide which three would be the most important. Here are some ideas to help you. Location Facilities Charges Size of hotel Quality of service Evening entertainment Comfort Convenience

100 Follow-up questions Why is comfort important for a business trip?
Is it essential to have space to work while on journey? (Why? / Why not?) How important is it to have a reliable form of transport? How important is the cost of trip? Is it important to have a colleague with you on a business trip? (Why? / Why not?)

101 Interview Do you enjoy travelling abroad?
Which place would you most like to travel to? Do you think people will travel more for business in the future, or less? (Why?) Is it important to know the foreign language when travelling abroad?

102 Mini-presentation What is important when making travel arrangements for a business trip abroad? Convenience Cost Comfort

103 Mini-presentation What is important when making travel arrangements for a business trip abroad? Type of transport Accommodation Contact person

104 Collaborative task and discussion
Your company is sending some employees on a business trip abroad. Talk together for about 2 minutes about the things that need to be planned in advance and decide which three should be arranged first. Here are some ideas to help you. Transport Learning the language Equipment Suitable clothes Accommodation Contact names and numbers Knowledge of the culture Travel arrangements

105 Follow-up questions Which country would you like to visit on a business trip? (Why?) Why is it important to plan the trips abroad in advance? What problems can business travelers have in other countries? (Why?) What are the good things about going to another country on business? (Why?) How important is the cost of the trip? (Why? / Why not?)

106 Thank you~