打造一個有品質的分會 Creating a Quality Club 2015-2016 第一次幹部訓練 1st Officer Training 教育副總會長 Program Quality Director (PQD) 張海星 Teresa Chang, DTM 1313A

打造一個有品質的分會Creating a Quality Club Why~“為什麼”要打造一個有品質的分會? What~“什麼”是有品質的分會? How~“如何”打造?

演講會的口號 – “Where Leaders are Made 領袖的搖籃” 為什麼要打造一個有品質的分會? 演講會的口號 – “Where Leaders are Made 領袖的搖籃” 我並非天生的領導者. I wasn’t born a leader. 我想成為一名領導者 I committed to becoming one. 我找到了一個地方 I found a place. 經由學習,我成為一名領導者. I am a leader, and I was made.

演講會的“分會使命” (Club Mission) 我們提供一個支持性和正向的學習環境給會員，讓會員們能發展溝通與領導的技巧，進而獲得更多自信和個人成長。 We provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth.

演講會的核心價值 (Toastmasters’ Core Values) 核心價值 (R.I.S.E. = 上升) Respect 尊重 Integrity 正直 Service 服務 Excellence 卓越

什麼是“有品質的分會”? DCP = Distinguished Club Program 成功分會計畫 (scale & ruler 度量衡)

DCP Goals & its Analysis 目標 & 分析 2 CCs 1 AC (ACB, ACS or ACG) 1 CL or AL (ALB, ALS) or DTM Education 教育 (6分) : Communication溝通 Leadership 領導 4 new members (4 新會員) Membership 會員 (2 分) 9. At least 4 club officers trained in 2 club officer trainings (每年兩次幹部訓練，每次至少四位幹部參加) Training 幹部訓練 (1 分) on-time submission of club officer list (before 6/30) 6/30前申報新幹部名單 on-time payment of membership dues at least 8 members for 2 times (before 9/30 & 3/31). 準時上網繳交會員會費(至少8會員)，每年兩次 (9/30 & 3/31 前) Administration行政 (1 分)

學習指標（魔鬼藏在細節裡） 自我檢測 觀察它會成功經驗 如何打造一個有品質的分會? MOT = Moment of Truth 關鍵時刻 (良方) 學習指標（魔鬼藏在細節裡） 自我檢測 觀察它會成功經驗

1. 第一印象 First Impression 來賓受到重視~ 1. 來賓被熱誠接待，並被介紹給會員和幹部 　1. 來賓被熱誠接待，並被介紹給會員和幹部 　2. 來賓被邀請對觀眾致詞（事先告知） 　3. 來賓被邀請加入分會 場地安排 ~ 　1. 來賓簽名簿（留下資料）、來賓名牌 　2. 專業的會議場所 (空調,座位,講台,麥克風,投影...) 　3. 會議場地的交通方便性

MOT 1 . First Impressions Guests greeted warmly and introduced to officers and members Guest book and name tags provided Professionally arranged meeting room Convenient meeting location Guests invited to address the club Guests invited to join

2. 會員輔導 Membership Orientation 1. 入會儀式、提供:手冊、名牌… 2. 指派輔導員(一對一的輔導) 3. 教育計畫的介紹(CC, CL…DTM) 4. 會員需求被了解 5. 盡快安排例會工作 6. 持續關懷，持續鼓勵參加例會與活動

MOT 2. Membership Orientation Formal induction, including presentation of pin and manuals Assignment of mentor Education programs and recognition system discussed Learning needs assessed Speaking role(s) assigned Member involved in club activities

3. 建立情誼/多元化/交流 1. 來賓被熱情接待 2. 例會內容安排: 教育性 & 趣味性 並重 3. 建立情誼/多元化/交流 Fellowship / Variety / Communication 1. 來賓被熱情接待 2. 例會內容安排: 教育性 & 趣味性 並重 3. 定期社交活動 (郊遊、歌唱，聚餐，會後會…) 4. 多參加區、部、總會活動 5. 分會交流活動 (聯合例會、聯合郊遊….) 6. 定期更新分會的網站，發行分會的刊物

MOT 3. Fellowship, Variety, and Communication Guests greeted warmly Enjoyable, educational meetings Regularly-scheduled social events Participation in area, division, district, and International events Inter-club events Club newsletter and/or website – updated regularly

4. 例會的安排 Meeting planning 1. 議程表~~提早安排與公布 2. 確定會員對例會工作做事先準備 3. 依照手冊 ~做演講(CC,AC..)、安排工作(CL..) 4. 準時~~ 準時開始、準時結束 5. 創意性~~即席問答、例會主題 6. 講評~~正面鼓勵 & 有幫助的建議

4. Program Planning and Meeting Organization Program and agenda publicized in advance Members are prepared to carry out all program assignments All projects are manual projects Meetings begin and end on time Creative Table Topics™ and activities Positive and helpful evaluations

5. 強化會員人數 Membership Strength 1. 分會人數20人或以上 2. 盡量留住舊會員 3. 推廣介紹~~向同事、朋友、鄰居… 4. 有變化性、有趣味性的會議議程 5. 表揚介紹新會員的會員 6. 舉辦或參加招募會員的活動(教育訓練、競賽…)

MOT 5. Membership Strength Club has 20 or more members Members are retained Promotion in club’s organization or community Club programs are varied and exciting Toastmasters sponsoring new members are recognized Regular membership-building programs

6.會員成就表彰Achievement Recognition 1. 成就獎項~立即申報至世界總會 2. 保持會員的進度紀錄、並定期公布 3. 公開表揚會員成就(證書、名牌、起立、紅包…) 4. 表揚分會、總會幹部 5. 宣傳分會與會員的成就(DCP, CC, …) 6. 運用DCP來規劃 & 表彰成就

MOT 6. Achievement Recognition Award applications immediately submitted to World Headquarters Progress chart displayed and maintained Member achievements recognized with ceremony Club, district, and International leaders recognized Club and member achievements publicized DCP used for planning and recognition

 團隊合作 Teamwork  1 + 1 > 2 “格式塔”理論 “Gestalt” Approach 事物的整體大於其各局部的總和 The whole is greater than the sum of its parts.  團隊合作 Teamwork  1 + 1 > 2

打造一個有品質的分會 Creating a Quality Club 課程結束 End of Session 2015-2016 第一次分會幹部訓練 打造一個有品質的分會 Creating a Quality Club 課程結束 End of Session