Angela Lee, MLS, Translator Services to children and teens at Multnomah County Library Portland Oregon Patricia French, MA, MLS Director of Collections and Technical Services Multnomah County Library (retired) Angela Lee, MLS, Translator Cataloger Washington County Cooperative Library Services (retired) Hello, my name is Patricia French. Today I am going to give an overview of the services to children and teens at Multnomah County Library in Portland, Oregon. Until recently, I was the Director of Collections and Technical Services at MCL and my presentation reflects this experience.

Multnomah縣圖書館对兒童和青少年提供的服務 俄勒岡州波特蘭市 Patricia French, MA, MLS Director of Collections and Technical Services Multnomah County Library (retired) Angela Lee, MLS, 翻译 Cataloger Washington County Cooperative Library Services (retired)

Multnomah County Library Portland, Oregon Portland is located in the Pacific Northwest region of the United States, near the Pacific Ocean. It is the largest city in Oregon. Oregon is known for its cool rainy weather, green forests, rich agriculture, wine industry and progressive attitudes.

Multnomah縣圖書館 俄勒岡州波特蘭市

Multnomah County Library (MCL) This is a picture of the Central Library located in downtown Portland. It was built in 1925 and is loved by the community for its beautiful building and its services. Multnomah County Library is known across the U.S. as a leader in services to youth. It has won many awards for its programs. Public libraries across the county follow its lead.

Multnomah 縣圖書館

Multnomah County Library Public library supported by local taxes Direct service population: 750,000 residents Indirect service population: any Oregon resident Annual budget: $52,000,000 Annual collection budget: $7,500,000 Central library and 18 branches, 511 staff MCL was established in 1864. It is the oldest public library in the American West. It is supported by local property taxes. It serves 750,000 residents of Multnomah County, 75% of the state’s population. It’s annual budget is approximately $52,000,000. There are 18 other branch libraries. The library has a staff of 511. Its spends $7.5 million of that on materials for the library collection.

Multnomah 縣圖書館 是由地方稅收支持的公共圖書館 直接服務人口：75萬居民 間接服務人口：任何俄勒岡州居民 年度預算：$52,000,000美元 每年收藏預算：$ 7,500,000美元 總圖書館和18家分管，150(?)職員

Multnomah County Library Collection size: 2.2 million items 900 public computer 35,000 people use the library each, either in person or online Annual circulation: 24 million items in 2012 The library has 2.2 million items in its collection. This counts all formats including e-books and databases. There are 900 computers for the public to use. 35,000 people use the library each day, either in person or through the library website. In 2012, the library circulated 24 million items.

Multnomah 縣圖書館 藏书数量：2.2萬件 900台公用电脑 35,000人使用圖書館，無論是在圖書館或在線 每年流通：2012年达24萬件

Multnomah County Library Mission Enrich lives by fostering diverse opportunities for all people to read, learn and connect. Uphold intellectual freedom and free access As a public library, MCL’s mission is to: - enrich lives by fostering diverse opportunities for all people to read, learn and connect - uphold intellectual freedom and access These goals are applied to all age groups and types of people They also underlie work with children and teens

Multnomah 縣圖書館 豐富生活，培養多樣化的機會，提供所有的人閱讀，學習和交流 力主思想自由和自由开放

Intellectual Freedom Follows a fundamental principle established and upheld by the American Library Association. The library collection contains all topics, all points of view and all reading levels The collection is organized so that everything is available to everyone The library actively defends individuals right to all information Intellectual freedom is a fundamental principle upheld by the American Library Association. The idea is that the library will make everything available and will not decide who can read what. Each person is responsible for choosing what they want to read or see. Parents are responsible to guide to their children to what they feel is appropriate, not the library. This extends even to the Internet. Library computers to do not have filtering software. All records of what people use, borrow or read online are vigorously confidential. The library does not keep borrowing history and will not share personal information (even with law enforcement, government official or media) unless there is a court mandate to do so.

思想自由 遵循美國圖書館協會力主的一個基本原則, 维护思想自由 圖書館收藏包含所有的話題，所有的觀點和所有的閱讀水平 遵循美國圖書館協會力主的一個基本原則, 维护思想自由 圖書館收藏包含所有的話題，所有的觀點和所有的閱讀水平 所有收藏，都是提供給大众所用 圖書館積極捍衛对所有信息的個人權利

MCL Strategic Priorities, 2012-1015 1. Provide outstanding customer service to all 2. Champion reading with services, learning opportunities and collection 3. Help community flourish through programs and services 4. Prepare young minds for success 5. Help immigrants succeed MCL has established 5 strategic priorities for 2012-2015. They are: 1. Provide outstanding customer service to all 2. Champion reading with services, learning opportunities and a great collection. 3. Help the community flourish through programs and services. 4. Prepare young minds for success. 5. Help immigrants succeed. Priority 4, Prepare young minds for success, is the foundation of Youth Services’ programs, activities and staffing. This priority targets young people from birth through graduation from high school.

Multnomah 縣圖書館戰略重點，2012年至1015年 1. 為所有用戶提供優秀的服務 2. 在閱讀服務, 學習機會和收藏居冠軍 3. 通過方案和服務, 幫助社區蓬勃發展 4.为輕少年预備成功之路 5.幫助移民预備成功之路

Prepare Young Minds for Success Youth Services Division is responsible for this priority The Youth Services Division is responsible for developing and carrying out Strategic Priority 4 – Prepare Young Minds for Success.

为輕少年预備成功之路 青少年服務部優先負責這個项目

Youth Services Division Staff 33 Youth Librarians 8 Outreach Specialists who have college degrees 6 support staff and managers 20 additional bilingual staff who contribute to youth programs and activities in Chinese, Vietnamese, Russian and Spanish Youth Services Division has a staff of 47 people. It includes: 33 Youth Librarians 8 Outreach Specialists who have degrees in child development 6 support staff and managers 20 additional bilingual staff who contribute to youth programs and activities in Chinese, Vietnamese, Russian and Spanish.

青少年服務部員工 33位青少年服務部員工 8位青少年專家館員具有大學本科學歷 6位辅导人員和管理人員 20個額外的雙語工作人員從事对中國, 越南和俄羅斯移民青年計劃和活動

Youth Librarians Training and Competencies All Youth Librarians have professional library degree and: Knowledge and understanding of child and adolescent learning and development and their implications for library service from birth to age 18 Experience with current and historical children’s and young adult literature, periodicals, visual materials, websites, electronic media Training in age-specific storytime Skill with reference interview techniques Youth Librarians go through required training that includes mentoring by an experienced Youth Librarian, taking classes and attending monthly work group meetings. The training program emphasizes: Knowledge and understanding of child and adolescent learning and development Experience with current and historical children’s and young adult literature, periodicals, visual materials, websites, electronic media How to give an age-specific storytime program Reference interview techniques Any staff who gives storytime programs for kids must attend a multi-day course that covers class monitoring, storytime practice, early childhood development theory, early literacy acquisition, basics of National Every Child Ready to Read framework, details on MCL’s age-specific storytime offerings, finger plays, books, music and class management techniques. Staff are not allowed to give storytime programs until they have completed this course.

青少年服務部員工 所有的青少年館員有專業圖書館学位，并具： 認識和了解圖書館服務從出生到18歲的兒童和青少年的學習和發展及影響 对當前和兒童和年輕成人文學，期刊，視聽資料，網站，電子媒體有丰富經驗 对特定年齡講故事的培訓 对參考服务寻问面試的技巧

Youth Services Division Goals Improve the community’s future by serving youth from birth through adolescence (teens) Connect youth to literacy, pleasure reading, and information seeking behaviors Actively promote reading Facilitate use of library resources Help parents, caregivers and educators by offering services, programs and help raising successful readers Youth Services Division has defined 5 goals for preparing young minds for success. They are: Improve the community’s future by serving youth from birth through adolescence (teens) Connect youth to literacy, pleasure reading, and information seeking behaviors Actively promote reading Facilitate use of library resources Help parents, caregivers and educators by offering services, programs and help raising successful readers

青年服務部的目標 以服务青年来提高社會的未來，從出生到青春期（青少年 与儿童識字，快樂閱讀，尋求信息行為接轨 積極推廣閱讀 方便使用圖書館資源 通過个项服務来幫助父母，育儿者和教育工作者 陪育成功的讀者

Youth Services Strategic Priorities 2013/14 Priority 1: Early Childhood Deliver robust services to parents and caregivers with children from birth through age 5 that support early literacy development as well as kindergarten preparedness Each year Youth Services Division sets priorities to help achieve service goals and guide staff work. There are 6 priorities for 2013/14. Priority 1 is to deliver robust services to parents and caregivers with children from birth through age 5 that support early literacy development as well as kindergarten preparedness The following slides will give examples and discuss the other 5 priorities. The library offers hundreds of programs to help children be ready to read before they enter school. This is one of the biggest and most active areas of the library’s service.

Multnomah 縣圖書館戰略重點，2013年至1014年 優先事項 1：幼兒教育 從出生到5歲兒童的家長和照顧者提供有力的服務，支持对早期識字的發展以及预备将进幼兒園準備工作

Early Childhood Programs New Parents Gift Packages Raising a Reader Outreach Specialists visit day care centers every month and lend them a collection of 25-5o books that they can keep until the next visit. These are just a few examples of Early Childhood Programs at MCL: New Parent Gift Packages: A package is sent to each new baby born in Multnomah County that contains a library card for the baby, a book they can keep and tips for the parents to help their young child enjoy books. Raising a Reader is a program to encourage parents to read with their preschoolers. Outreach Specialists Visits: staff go to day centers every 2 months and lend them a collection of 25-50 books that they can keep until the next visit.

兒童早期教育計劃 新父母禮盒包裝 培育幼兒讀者 專訪托儿中心，每月借給他們255 本书，他們可以繼續保留, 直到下一次訪問。

Early Childhood Programs Read to the dogs Read to the Dogs is a partnership with an animal training organization. The library sets up appointments with a guide dog for individual children. The children read out loud to the dog. This is a unique experience where the child practices reading to an appreciative audience who does care about mistakes.

兒童早期教育节目 念书给狗听

Early Childhood Programs Storytime programs for parents and children at every location every week Hundreds of storytime programs are given for parents and children every month in every location. Some are specialized such as for just for toddlers or babies Story times are interactive and educational.

兒童早期教育节目 每個星期為家長和兒童安排故事時間

Early Childhood Programs Special storytimes: -By age group (babies, toddlers, preschool) Special needs (autistic children) For immigrants in Chinese, Vietnamese, Russian and Spanish Bilingual storytimes for both parent and child Interactive, entertaining, educational Special storytimes are given for audiences with special needs such as autistic children (emphasize touch, etc) and storytimes in other languages for immigrant children whose families don’t speak English Storytimes for immigrants are given by native speakers.

兒童早期教育节目 特別讲故事時間 : 按年齡組別（嬰兒，幼兒，學齡前兒童） 有特別需要的（自閉症兒童） 为说中文, 越南, 及俄語的移民 为父母和孩子的雙語故事時間 互動，娛樂，教育性的节目

Youth Services Strategic Priorities, 2013/14 Priority 2: Schools Provide the motivational and education resources that families, educators and the community use to help ensure their children's’ success in school. Priority 2 is to help schools by providing the motivational and educational resources that families, educators and the community use to ensure that children succeed in school. MCL views helping schools as a important part of its service to the community. It is part of creating lifelong learners. Literacy and success in school ensures success in life and helps create informed citizens. The library and schools are partners in this work. In recent years public schools in Oregon have struggled with lower budgets and cutbacks. At many schools class sizes have become bigger and there is no longer a school library. The public library helps fill this gap.

为青年服務的戰略重點，2013/14 重點 2：學校 提供激勵和教育資源，供家庭，教育者和社区使用，以確保他們的兒童在學校的成功。

Partnership with Schools Youth Outreach Specialists form a School Corps Unit that works outside the library in the schools The Library works in partnership with schools and after school care programs to improve student success by encouraging pleasure reading. MCL has a School Corps unit that takes services to the schools and helps teachers directly. Library staff take books into classrooms and give book talks. They prepare materials on books that teachers can use in their lessons. School Corps specialists organize many programs at schools for kids after school. Examples are Art Scouts, Story Scouts (writing practice), Do It Yourself Multicultural projects, Leap into Science, Cooking, and Math. The purpose of these programs is to encourage reading for both studying and pleasure.

与學校结夥伴關係 圖書館青年部馆员專家与學校组成团隊到學校工作 圖書館與學校及学後托管单位合作，鼓励推进阅读以辅助学生成功

Partnership with Schools Books 2 U Educator Library cards Homework Help Other programs that help schools include: Books 2 You: Library staff visit schools and take set of 25 copies of a book with a teacher guide. The school keeps the set for 3 weeks. It provided books to 24,000 school age students last year. The library also organizes fun activities that supplement the school teaching program and teach kids about the books, gives book talks and registers kids for library cards. Educator Library Cards: Teachers can get a special educator’s library card that gives them a 6 week checkout period (instead of 3 weeks). Homework help has many forms: 24/7 online chat with a librarian, text message a librarian with homework questions, live homework help from 2 to 10 pm every school day, many database resources focused on helping with homework.

与學校结夥伴關係 书到你手 教育者图书馆证 家庭作业辅导

Partnership with Schools Summer Reading Summer Reading is a program that promotes reading in the summer. Kids earn prizes based on the number of books read. Every location has a special table set up for Summer Reading staffed by volunteers (many are teens who get work experience) and many promotional materials. In 2012 over 110,000 kids of all ages participated (73% of all MCL youth cardholders).

与學校结夥伴關係 暑假阅读

Youth Services Strategic Priorities, 2013/14 Priority 3: Teens (grades 6-12) Support teens with resources and programs that contribute to their positive educational and social development. Priority 3 is to support teens with resources and programs that contribute to their positive educational and social development. Teens include young people in grades 6-12. The library recognizes that teenagers have different interests than kids or adults. It strives to design programs and services that will interest teenagers and help them gain skills they need to succeed as adults. A big part of that is offering fun and motivational activities so that they will want to come to the library.

青少年服務的戰略重點，2013/14 优先 3 ：青少年 6-12年級 以資源和各项节目支持青少年, 为其在教育和他们在社交發展上做出貢獻

Teens (grades 6-12) Teen Specialist designs programs throughout the library system Teen Collection One of the Youth Services Outreach Specialists is designated as the Teen Specialist. She designs programs and helps Youth Librarians throughout the library system find ways to connect with teens. She is a specialist in adolescent development and spends her time working on programs for teenagers. Each location has a special Teen section, where materials for the teen age group can be found together. The Teen collection includes as many viewpoints as possible both popular and serious. It also has materials at different reading levels so that there is something for everyone.

青少年（6-12年級） 青少年图书專家在整個圖書館系統設計方案 建立青少年收藏系列

Teens (grades 6-12) Teen Council Many locations have a Teen Council which allows teen volunteers to advise the library on how to involve teens in the library. This is a picture of one of the Youth Librarians and the Teen Council she works with.

青少年（6-12年級） 青少年委員會

Teens (grades 6-12) Teen Lounge Some locations hold Teen Lounges. The library meeting room is scheduled for teen use. Computers are set up that offer games, music and other activities that teens enjoy. Homework help is offered. The goal is to encourage teens to be involved in the library in ways that they enjoy.

青少年 (6-12 年级) 青少年休息室

Youth Services Strategic Priorities, 2013/14 Priority 4: Special Audiences Develop flexible and responsive services to ensure the library meets youth, families and community partners at their point of need. Prioritize an emphasis on services to youth with the fewest resources. Priority 4 is to develop services to ensure that the library meets youth, families and community partners at their point of need. It gives priority to serving youth who have fewest resources. This priority has been especially important during the recent economic recession. The recession has had a big impact in Oregon because many people lost their jobs or have had to struggle economically. Because MCL’s mission is to enrich people’s lives, the library creates hundreds of programs to help help residents learn skills and find new opportunities. It concentrates these programs in the geographical areas where there is the most need. .

青年服務的戰略重點，2013/14 重點 4：特殊的读者 制定靈活和有針對性的服務，以少數資源, 優先服務青年, 并確保图书馆符合青年 , 家庭和社區合作夥伴的需要。

Special Audiences Storytimes for special needs Help with finding jobs Classes on life skills Free computers Other activities for special audiences include: - Storytimes designed for kids with special needs (such as blind or autistic) that include touching and movement - Workshops for adults on resume writing, interviewing skills, job finding Some outreach programs focus on locations where the population is less affluent or has higher unemployment School programs prioritize schools in neighborhoods where families are struggling or that have a higher percentage of unemployment Free computers give people that do not own a computer a place to apply for jobs and write resumes.

特殊读者 针对有特殊需要的说故事時間 幫助找工作 开生活技能的课 免費用電腦

Youth Services Strategic Priorities, 2013/14 Priority 5: Support Work Continue to create internal communications tools and information resources to support staff in prioritizing services, increasing awareness of community dates and encouraging professional development. Priority 5 is to to create internal communications tools and information resources to help staff prioritize services, increase awareness of community dates and encourage professional development. MCL has a strong commitment to making sure that all programs meet goals and make good use of public funds. It also works to make sure that staff are as professional and well trained as possible. In Youth Services Division, there is a large effort to develop special expertise in working with young people. Staff are required to take many internal classes and workshops to learn principles of child development, communication skills, presenting storytime programs, managing groups of children, etc.

青年服務的戰略重點，2013/14 重點 5：支援工作 繼續建立內部的交流和信息資源，以支持工作人員决定优先服务项目，增加对社区日的認識，並鼓勵馆员專業發展

Youth Services Strategic Priorities, 2013/14 Priority 6: Collections and Technology Create easy access to high quality and popular materials for youth and their caregivers. Support Youth Services Selector in format-specific purchasing. Priority 6 is to create easy access to high quality and popular materials for youth and their caregivers and to support Youth Services Selector in format-specific purchasing The collection forms the backbone of any library. At MCL, there is a fulltime materials selector who purchases materials for children and teens. MCL has centralized selection. The Youth Materials Selector works in the Collections Office, not in Youth Services. Youth Librarians work closely with the Youth Materials Selector, serving as the “eyes and ears” for what young people are reading and asking for in library locations. They help identify new titles and advise on how many copies to buy.

青年服務的戰略重點，2013/14 重點 6：收藏和科技 为青年和他們的照顧者建立易於使用的高品質和流行的材料, 支持青年服務馆员对特定格式的採購与選擇。

Youth Collection Statistics Children’s materials: - 12% of collection budget - 475,500 volumes/items (25% of total collection) Teen materials: -4% of collection budget 59,780 volumes/items (3% of total collection) These percentages mirror the demographics of MCL cardholders

青年收藏統計资料 兒童的材料： 12％的館藏預算 475,500冊/件（占25％的總藏） 青少年材料 : 4％的館藏預算 59,780冊/件（占3％的總藏）

Goals for the Youth Collection - Broad collection that covers all interests Recreational as well as educational Age-appropriate for all stages of child development All topics represented, even those that may make some people uncomfortable (no censorship) Increase ebooks and digital materials Goals for the MCL children’s and teen collections: Broad collection that covers all interests Recreational as well as educational Age-appropriate for all stages of child development Have all topics represented, even those that may make some people uncomfortable (no censorship) Include an increasing number of eBooks and digital materials

青年收藏的目標 广泛收藏，涵蓋所有大众兴趣所在的 娱乐性与教育性 適合不同年齡的兒童各個階段的發展 所有主題都包括，甚至有些主題可能使一些人感到不舒服 (沒有審查制度) 加购電子書和數化材料

Collection Organization Separate Children’s and Teen Areas in each location Children’s materials organized and displayed for specific age ranges. 7 categories for young children: babies, toddlers, preschool, ready to read, beginning readers, beginning facts, juvenile nonfiction. How the collection is organized and displayed affects how much it is used. At MCL, materials are clustered by age group, with separate areas for Children and Teens. These areas have space to read, do activities, use computers and hear stories even in locations where space is tight. The library developed 7 special categories of materials for young children and shelves them on special shelves. This helps parents and staff easily find what the children need. The Youth Materials Selector buys materials for categories and catalogers mark the materials so that they sit together on the shelf.

館藏組織 兒童和青少年馆藏分开 依特定的年齡範圍組織和展示兒童的材料 馆藏分7大類：嬰兒，幼兒，學齡前兒童，隨時閱讀，启蒙讀者，启蒙實事，少年非小說类

Technology Special computers in children’s areas: - Educational games - Children’s online catalog (special interface) - Databases that support learning and homework To help make the library a friendly place for kids, there are special computers in the children’s areas that have educational games, a child-oriented webpage interface that is easy to use and many databases that support learning and homework.

科技 在兒童区域的特別电脑： - 教育性游戏 - 儿童目录 (特别的介面) - 支持學習和功課的數據庫

Thank you! This presentation is available at: http://2013horner.wordpress.com/presentations/ Pat French pat.french@gmail.com Thank you for inviting me to visit your library and to share these ideas today. It is a great honor to be here and a pleasure to spend time with you. Please feel free to contact me by email. I would be happy to answer questions or exchange more ideas about services to children and teens in American libraries.