Part I INBOUND TOURISM Unit 1 Greeting and Transferring

Teaching Objectives Learn the important words in this text Learn some commonly used prefixes Learn the process of greeting and transferring tourists Use professional expressions

Briefing on the Working Procedures 迎客是整个旅游接待过程的第一步。英语里有“well begun is half done”(好的开端等于完成一半)的说法，可见开头的重要。一个好的导游员必须从一开始就要进入角色，做到热情周到，开朗幽默。其程序包括找到客人，问候客人，清点人数，确认行李，带客上车等。而转移与迎客是互不可分的一个整体，是迎客的必然延续。转移过程中，导游员要致欢迎词，作沿途讲解和对抵达城市、下榻饭店的介绍等。

Warming-up Activities 1. What preparations should you make before you go to meet a tour group? 2. What are some of the advantages and disadvantages of being a tour guide?

Working process of Greeting and Transferring Locating the guests Greeting the guests Transferring the guests

Working process of Greeting and Transferring (II) Locating the guests Greeting the guests Transferring the guests

Explanation of Texts (I) 1. Greeting Key Words bring up the rear, take the lead, baggage check, local guide,

Explanation of Texts (I) Useful Expressions a. Could you tell me whether everyone of the group is here ? b. Sorry to cause you the trouble. c. Could you tell the guests to follow my flag since it’s so crowded here? d. Your bag seems heavy. May I help you with it?

Explanation of Texts (I) Culture Notes a. CITS :中国国际旅行社的英文缩写，全称为 China International Travel Service, 是中国最大的涉外旅行社之一。 b. CYTS: 中青国际旅游有限公司的英文缩写，全称为 China Youth Travel Service,

Explanation of Texts (II) 2. Transferring Key words peak season luxurious tour arrival platform terminal building

Explanation of Texts (II) Useful Expressions a. If you have any problems or requests, please do not hesitate to let us know. b. please sit back and relax yourselves while I’m giving you some general information of our city. c. It has 44 stories and is approximately 220 meters high.

Explanation of Texts (II) Culture Notes The Handshake A handshake is the most common form of greeting among the English and British people and is customary when you are introduced to somebody new.

Explanation of Texts (II) Culture Notes The Kiss It is only when you meet friends, whom you haven't seen for a long time, that you would kiss the cheek of the opposite sex. In Britain one kiss is generally enough.

Consolidation Q and A Suggest some ways to make a guest feel welcome. What subjects are essential for a person to study in order to become a tour guide?

Consolidation Role-play You just met a couple who came from Shanghai to Hangzhou by train. You are on the way from the train station to Shangri-la Hotel where they are going to stay. Express your welcome to them and introduce to them what you see on the way.

Assignments 1. Finish all the exercise in Unit 1 2. Prepare the dialogues 3. Get ready for the quiz in the next class

Thank you!