《新管理，新模式：探询与 肯定式的领导及其作用》 Appreciative Leadership 李海鹏 香港浸会大学 Hong Kong Baptist University April 2013 Northeast Normal University Changchun, China

管理模式，多种多样 Variety of Management Styles 管理目的: 有效地利用资源将员工动员起来, 共同实现所建目的. Goal: getting people together to accomplish desired goals using available resources efficiently and effectively 传统式 Traditional 多样式Multi-method approach 新型式New approach

Appreciative Leadership 肯定式领导 高兴Happy > < 痛苦 Sad handsaker.org

肯定式探寻 Appreciative Inquiry (AI) “对组织机构生活的肯定式探询” 于1987念发表 “Appreciative Inquiry into Organizational Life” first published by David Cooperrider at Case Western Reserve University in 1987; currently professor at the Weatherhead School of Management at Case Western Reserve University 证明是一种成功的管理方式 Proven to be successful management approach Corporations: GTE/Verizon, AVON, John Deere… Non-profit organizations: schools, universities, governments (United Nations) …

肯定式探寻 Appreciative Inquiry (AI) 寻找最佳成分 About the search for the best in people, their organizations, and the relevant world around them 提出能够增强员工的思考能力，预见性， 及肯定的潜在力等问题 Asking questions that strengthen an organization’s capacity to apprehend, anticipate, and heighten positive potential Appreciative Inquiry Commons http://appreciativeinquiry.case.edu/intro/whatisai.cfm http://timneufeld.blogs.com/.a/6a00d8341d38a453ef0147e2b60748970b-popup

肯定式领导 Appreciative Leadership 用关系能量将具有创造力的潜在力变成肯定力量 The relational capacity to mobilize the creative potential and turn it into positive power 使信任，能量，激情，表现等方面成为机构主流 to set in motion positive ripples of confidence, energy, enthusiasm, and performance 使周边世界具有肯定的意义 to make a positive difference in the world Diana Whitney, et al. Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization, 2010

肯定式领导Appreciative Leadership 5 种主要策略 5 Core Strategies Illumination 照明 Inclusion 包括 Inspiration 激励 Integrity 正直 Inquiry 探寻

肯定式领导Appreciative Leadership 5 种主要策略 5 Core Strategies Inquiry 探询 Ask positive powerful questions – value 价值 Illumination 照明 Bring out the best of people and situation – strength 优点 Inclusion 包括 Engage with people to co-create the future – belonging 归宿 Inspiration 激励 Awaken the creative spirit – direction 方向 Integrity 正直 Make choices for the good of the whole – mission 宗旨 What gives you the most satisfaction at work? When do you feel good about work? What caused us to be our best in this situation? Why did it work so well? From me to us: a sense of belonging; different styles – taking turns talking A vision that is not clear is not a vision at all. Aligning strength with vision. Integrity – wholeness: ultimate measure of organizational success. Value-based decisions; keep your word. Diana Whitney, et al, 2010

肯定的变化 Positive Change Inquiry  Cultivate character 发展性格 Illumination  Liberate potential 解放潜力 Inclusion  Foster collaborations 促进合作 Inspiration  Design structures 制定机构 Integrity  Facilitate change 协调变化 Diana Whitney, et al, 2010 bobbetcentrism.com

肯定的能量 Positive Energy 肯定为重点 Focusing on the positive 用其所長; 揚長避短; Everyone a talent 人人是天才 用其所長; 揚長避短; Discovering strengths 发现优点 Self assessment 自我评估 Frame exercise 不断练习 positivethinkingprogram.com

How to do it… 如何作。。。 Pride & Involvement 骄傲与参与 Trust & Respect 信任与尊敬 Teamwork 团队合作 Achievement & Success 成就与成功 sophlylaughing.blogspot.com

肯定 Appreciation Does not always mean “money” 不一定为“钱” Language of appreciation 肯定的语言 “Your report today was outstanding with the addition of the international element;” 你的报告。。非常好； “I appreciate knowing you are a man of integrity;” 很高兴知道你是一个正直的人； “Your outgoing nature makes you perfect for your job;” 你的外向性格很适合于这份工作； “You play a critical role in the team-building efforts in our organization.” 你在本单位对团队建设起了重要作用；

推动与肯定 Promotion & Appreciation 基督教馆藏发展- 耶鲁大学-浸会大学十年合作项目 Chinese Christianity collection > Yale-BU 10 year agreement for collaboration 中医数据库项目- 获美国图书馆协会国际创新奖 Chinese medicine digital projects > 2012 American Library Association (ALA) Presidential International Innovation Library Project Citation Award HKBUtube 与师生紧密合作，促进学习，教学，和科研 信息素养教学项目其前景 Information Literacy Program

(Student Productions) This year, we have 5 proposed action plans.

HKBUtube: Student Productions Usage Data Number of Videos: 500 Video Views : 226,171 (July 2010-May 2012) This year, we have 5 proposed action plans. This is the TDG project that I mentioned it several times in the past, so I think I’d better not to make you feel bored by repeating things here.

http://www.hkbu.edu.hk/lib/electronic/libdbs/mpd/index.html

Chinese Medicine Plant Image Database – Usage Data August 2011 – March15, 2013 Total：189,430 Country/Territory Visits (168 countries/territories)   Hong Kong 70,090 Taiwan 48,021 China 34,522 United States 11,738 Canada 3,444 Malaysia 2,952 Australia 2,229 Germany 1,998 Singapore 1,882 Macau 1,703 Ginsen 人參

HKBU Graduate Attributes 香港浸会大学毕业生的特质 Knowledge of academic specialty, & broad knowledge 专门学术知识和广义知识 Think critically and creatively 明辨性及创建性的思考 Trilingual and biliterate 多语能力 Information literacy, IT, numeracy, problem-solving 信息素养、科技信息、 算术、解决问题 Lifelong learners, inquiring spirit 终生学习者、探究精神 Responsible, ethical, global citizens 负责任、 合符道德、全球公民 Serve, lead and work in a team 服务、领导和在团队内工作

Information Literacy

Appreciative leadership Leadership makes things happen. 领导会使事情发生 Appreciative leadership makes good things happen. 肯定的领导会使更好的事情发生 “If we were meant to talk more than listen, we would have two mouths and one ear.” 如果我们生来就要多讲少听，我们就应该有两张嘴巴，一只耳朵。 -- Mark Twain 马克。吐温 “The best way to predict the future is to create it!”预见未来的最佳办法是创造未来. -- Peter Drucker 彼得。德鲁克

Return on Investment – Assignment 回报= 作业 1. Choose a colleague you feel is deserving and give him/her a statement of affirmation within the next two weeks; 在下两周内，选一个同事并对他/她表示肯定； 2. Select a staff you can genuinely affirm and do so within the next two days. 在后两天内，选一名同事并对他/她表示真诚的肯定。

Thank you! 谢谢！